Professional Summary

IT professional and gaining a foothold into the IT industry by graduated from an accredited, hands-on training program. Offering over 4 years of technical and hardware support in previous roles. Proven customer service abilities, identifying technical issues, and desktop support. Solid communication and collaborative talents teamed with a strict attention to detail and a goal driven mind-set. Eager to apply technical skills and strong work ethics in the IT industry.

Technical Skills & Abilities

Remote Assistance/RMM

Microsoft Office365

Remote Desktop Services

Database Record Software

Windows Systems

Troubleshooting

Linux Systems

Hardware/Software Support

Equipment Installation

iOS/ Android Restoration

LMS Virtual Machines

Computer Diagnostic and Repair

Education

Master’s Degree in Criminal Justice North Carolina Central University May 2023

Information Technology Security Administration MyComputerCareer November 2021

Bachelor of Science in Criminal Justice North Carolina Central University May 2019

Work Related Experience

Field Tech The City National Bank/TurnerTech June 2022 – July 2023

Offboarding (tickets)

Active Directory (AD)

Logistics (making FedEx labels, shipping: laptops and docking stations)

Configuration management database (CMDB)- Service Now

Projects (donations “HP’s G2’s and G3’s, Excel spreadsheet)

Microsoft System Center Configuration Manager (SCCM)

Imaging and reimaging laptops (Lenovo “Thinkpads”, HP’s)

Inventory

Teams, Microsoft edge emails

VPN (for refreshers)

Command Prompt (ipconfig)

Freelance PC Technician Volunteer Work January 2021-Present

Resolve various service issues, including troubleshooting and repairing network connectivity issues, hardware and display failures, and printer problems

Improve performance of Windows systems and network by upgrading, cleaning temp files, and servicing equipment

Ensured that customers were satisfied with install digital copiers and printers to personal computers and laptops

Correctional Officer 3 North Carolina Correctional Institution for Women October 2019 – Present

Served as on-site technical support to staff to manage Microsoft servers, performed hardware and software installation, and resolving basic troubleshooting issues

Utilized VOIP to answering inbound and outbound calls to management, sergeants, and other staff members

Complied with and enforced security procedures such as training on LMS software, preparing written reports, inmate conduct and inspecting facilities

Military Background

National Guard United States Army November 2019 – Present

Community-based and reports to the governor of its respective state unless called to protect U.S. domestic interests in time of conflict or natural disaster. Deployed internationally alongside full-time service members when necessary.

Installed and modified on both hardware and software within radio and satellite systems.

Utilized iPERMS software to navigate military human resource records through a centralized database system

Ensured transport capabilities following DOT protocols such as documenting travel time, movement schedules and planning requirements for logistics support

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