Customer Service Delivery Driver
Resume:
Gary Phizacklea
****************@*****.***
Wrexham LL13 8SP
Summary
I’m experienced in Accounts, Credit Control, Payroll. Using Tas software and sage Accounting.
Have years of experience in Customer Service.
Being a Hard worker and Team Player.
Worked for Sage Accounting and Tas software for over 8 Years in 1997.
have years of experience as a Credit Control whilst working for Marks and Spencer’s Financial, Gap Personnel and Crime prevention Services in 2005-2008
Have 5 years experience in KYC working for Thompson reuters, Refinitiv, gaining a KYC qualification.
Technical & Specialized Skills
Excel
Word
Tas software /Payroll
Sage Accounting/Payroll
Salesforce
Ash Group Current 2019 -Present Day
Job Scope
Credit controller
Chasing customers for outstanding invoices from ledger, calling over 40 customers a day plus 20 incoming calls.
Taking card payments, allocating the payments against invoices.
Raising credit notes and invoices, answering any queries relating to invoices, prices and charges.
Thompson Reuters/Refinitiv 2014-2019
Job Scope
QC Analyst Quality Control, checking the work making sure all Financial documents are correct and matching the Software.
Marking errors into Salesforce for the Analyst to correct.
Working on 15 FI different SOPs.
Job Accomplishments
•Achieved 98% Quality Rate each Month and a 145% Productivity.
•Achieved my ICA AML Certificate
Customer Service
CO-OP Pharmacy
Plymouth
August 2013 - August 2014
Job Scope
Dealing with over 50 customers a day, ordering stock, medicines and answering customer queries.
Debt Consolidation Consultant
The Money Group
Plymouth
August 2013 - November 2013
Job Scope
Taking over 500 calls a day from customers with debts cold calling to see if interested in debt relief. Advising people on how to best manage their Debts and Finances.
Lead Driver
Boots Pharmacy
Plymouth
May 2011 - August 2011
Job Scope
Delivering medication to customers, organising routes, employee’s timesheets, van details mileage reports. Also dealing with queries from stores and public regarding delivery of medication.
Payments Advisor
EE
Plymouth
January 2010 - May 2011
Job Scope
Customer service rep, in the billing department taking payments and queries on invoices and helpdesk queries . Also training new Employees.
Delivery Driver
Lloyds Pharmacy
Plymouth
May 2009 - January 2010
Job Scope
Delivery driver, delivering all kinds medication to the elderly in their homes and in nursing homes.
Education
AAT
AAT level 2
Pittman’s Bookkeeping and Accounts Level 1 and 2
Additional Information
Maths, English Lit, English Language, Science, History, Computer Studies, CDT
ICA AML CERTIFICATE
Hobbies
Snooker, watching Football, Reading.
Reference on Request
Contact this candidate