Customer Service Retail Sales
Resume:
Jessica Pagan
Tampa, FL *****
adzlx8@r.postjobfree.com
● Multitasker
● Competent at diffusing situations.
● Bilingual
Authorized to work in the US for any employer
Work Experience
Manager
Sunmart Marathon - Tampa, FL
August 2021 to Present
I train new employees. I also comprise a list of or orders for the week and place the order. I write checks to make payments to all companies who need to be paid. I make daily bank deposits. I clean the store as well as make our marketing posters. And i work the register at times so i can interact with my regular customers who are very sweet and nice.
• Handled day-to-day operations
• Handled advertising, sales and customer relations
• Handled all payroll, revenue and sales reporting
• Responsible for customer relations
• Handled drawer cash outs
• Made weekly, daily deposits
• Handled opening and closing of store
• Kept office and store clean
CSR - Customer Service Representative
Agero Roadside Assistance - Tampa, FL
December 2020 to July 2021
I provided service to vehicles that were stranded or in need of assistance.
• Confirmed payments, refunds, etc.
• Answered phone and assisted clients with changes
• Provided assistance to clients
• Maintained up-to-date knowledge of customer accounts
• Operated the live chat
• Created customer appointments
Shift Manager
SSRM Dunkin Donuts - Tampa, FL
January 2014 to November 2020
1. I made shift manager in a year's time. I'm very driven, I'm hard working. I dedicate myself to my work. I like making customers happy and meeting new people everyday. I have 10 years plus of experience with customers, and customer service. I've handled money for over 10 years. I also have never been fired from a job.
Telemarketer
Prestige Care, Inc. - Bronx, NY
April 2007 to January 2011
I called clients and make over the phone sales. Then i would send a sales rep to pick up payment and make delivery of products.
Cashier and Customer Service in Retail Sales.
Goodwill Industries - Bronx, NY
February 2002 to October 2006
I gave customers support when and if they were in need of any support. I charged customers and tended to their shopping needs. Took care of organizing the floor and merchandise. And in 6 months of doing all that and closing the store and opening and counting the till and making bank deposits, I became assistant manager.
Education
High school diploma in Criminal Justice
Alfred E Smith Career And Technical High School - Bronx, NY September 1994 to June 1998
Skills
• Barista Experience (10+ years)
• Cash Handling (10+ years)
• Coffee Experience (10+ years)
• Food Preparation (10+ years)
• Food Service (10+ years)
• POS (8 years) (10+ years)
• Shift Management (10+ years)
• Supervising Experience (10+ years)
• Answering Phones (8 years) (10+ years)
• Talent to upsell (8 years)
• Experienced trainer (9 years)
• Bilinqual (10+ years)
• Customer Service (10+ years)
• Customer Relationship Management (10+ years)
• Management (10+ years)
• Cleaning Experience (10+ years)
• Retail Sales (10+ years)
• Hotel experience (6 years)
• Front desk (8 years)
• Time management (10+ years)
• Spanish (10+ years)
• Negotiation (10+ years)
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