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Customer Service General Manager

Location:
Morristown, TN
Posted:
September 10, 2023

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Resume:

Daniel A Smith

adzlwv@r.postjobfree.com 313-***-****

linkedin.com/in/daniel-smith-86321615

Summary

Management Background and Skills

I am an experienced, motivated, dynamic management professional with outstanding experience in management, crew training, new store openings, human resource management, team building, cost control, sales building, administration, and driving my team to excellent guest service. I am a conscientious self-starter who enjoys the challenges of managing my team and organization to success while continuing to improve quality.

Key Skills

Effective Problem Solving

Staff Development & Training

Expense Management and

Reduction

Strong Leadership

New Store Opening

Report & Document Preparation

Sales and Local Store Marketing

Communication & Interpersonal

Skills

Multi-Tasking

Organizational efficiency

Management Training

Strong Guest Relations

Catering

Inventory Management

Food & Beverage

Ordering

Bookkeeping & Payroll

Experience

Supervisor

Marco's Pizza (Marco's Franchising, LLC)

Aug 2021 - Present (1 year 4 months +)

As an active supervisor was responsible for all operations and inventory control as well as employee time management and continued sales growth

Manager

Papa

Jan 2019 - Aug 2021 (2 years 8 months)

Daniel A Smith - page 1

Due to my many years in the pizza industry, the franchise owner asked me to help a new General Manager get a struggling location under control. Together we worked closely and slowly rebuilt one of the worst-performing stores in the area to one of the best-performing locations. General Manager

Domino's Pizza

Jan 2018 - Jan 2019 (1 year 1 month)

I assumed the role of GM at a local franchise of Dominos pizza. The previous general managers within the

franchise had been promoted to District Managers and requested I return to work for them in order to reestablish sales and operation inside a high volume location. Within 6 months my team had broken the store's

sales record and resumed all operations up to Dominos operating standards. Pilot

May 2017 - May 2018 (1 year 1 month)

I was hired by PFJ in the deli department as a trainee with responsibility for all night time deli operations including the preparation of food, quality control, receiving of trucks, food and sanitation standards, time management, and all cleaning standards. With no other night time management in the deli it was my responsibility to perform all duties and procedures with no direct on site supervision. Campus Supervisor

University of Tennessee

Jan 2017 - May 2017 (5 months)

As one of three supervisors on the; campus, our team oversaw the operations of 11 POD locations. We were responsible for staffing levels, Inventory management and control, driver management and route deliveries, and all cash handling procedures. Requirements to deliver and transport goods in between various locations and to insure proper inventory levels at all times. Manager

Jul 2016 - Jan 2017 (7 months)

With minimal training I was able to step in and perform all of the required duties in these fast paced pizza

restaurants. In each of the locations I was assigned to we were able to improve sales, reduce costs and improve

our customer service ratings. Our team has successfully provided a greater return for all of the franchise locations that I associated with since rejoining the Domino’s team. Kitchen Manager

Jan 2016 - Jul 2016 (7 months)

Assistant General Manager

RUBY TUESDAYS

Jan 2015 - Apr 2015 (4 months)

Daniel A Smith - page 2

Manager

Peterbrooke Chocolatier

Jan 2013 - Apr 2014 (1 year 4 months)

Kitchen Manager

Village

Jan 2013 - Apr 2014 (1 year 4 months)

Assistant Manager

Domino's Pizza

Jan 2012 - Jan 2013 (1 year 1 month)

Owner

Boca Raton Orthopaedic Group

Jan 2011 - Jan 2012 (1 year 1 month)

After an investment made by our family and the departure of my older brother I assumed the day to day operation as the Managing Partner of our restaurant location in Boca Raton, Florida. My responsibilities included inventory control, hiring, staffing, training, local store marketing, and the restaurant's day- to-day operation. My team and I maintained the cost of goods sold at 28% and labor at 27% while maintaining a professional work environment, including a year-over-year sales increase of 4.5%. Management Trainer

Salad Creations

Jan 2008 - Jan 2011 (3 years 1 month)

As one of a team of 3 Field Trainers at Salad Creations®, our team developed, executed, and managed all Training Programs, new store openings, and new product rollouts. Our programs were built around a solid foundation created and maintained in the company’s Operations Manual, New Store Opening Manual and Monthly QSC inspections. The learning was massaged into a blended learning environment that kept new and existing Franchisee active in the day to day operations of their business venture. In the management training program the franchise and their manager spent the first 3 weeks of the program building basic position skills and understanding the responsibilities of owning/operating a business. In the final 3 weeks they worked alongside an experienced owner/operator to gain restaurant experience and hands on knowledge, cumulating with the opening of their location. This program instilled the tools and day to day operational practices necessary to develop strong guest services, while increasing top line sales and managing costs for bottom line success. Education

Palm Beach Community College

Daniel A Smith - page 3

Palm Beach Central High School

Skills

basic • cash handling • customer service • fast • general management • hiring • inventory management • lotus domino • management • management training Daniel A Smith - page 4



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