WALLACE R ERVIN

**** ** ****** **. *** # *. Cameron park, California

95682

323-***-**** adzlw6@r.postjobfree.com

OBJECTIVE

To increase the customer satisfaction of the company and their products. To work in an environment which encourages me to succeed and grow professionally where I can utilize my skills and knowledge appropriately.

EXPERIENCE

Timelist Group Inc

2019 - 2021

Security Supervisor

Coordinated and oversaw facility security to protect staff, visitors, clients, and all company assets. Managed security protocols of confidential information, security equipment and medical supplies. Prepared security training for new hires and current staff at four facilities in Los Angeles California. In my years as security supervisor I had to use de-escalation, conflict resolution, critical thinking and problem solving skills. I have excellent communication skills.

Sears

2018 - 2019

Loss Prevention Lead Security

Preformed loss prevention, Internal investigations, Customer service and documented customer complaints

Northern California Construction Company

2016 - 2018

General Laborer

Landscaping. Worked closely with clients on their projects and expectations. San Luis Obispo Hospice

2003 - 2012

Hospice Volunteer

Worked with terminally ill patients, patient care and counseling, disease pathologies, grief resolution and family counseling.

Jiffy Chimney Sweep

2001 - 2011

Call Center Manager

Management of telemarketing, Dispatching representative to appointments. Customer service. Resolving customer complaints.

Sacramento Cable

1985 - 1988

Telemarketing

Telemarketing and cold calls. Placing customers orders. Billing issues. Resolving customer complaints.

EDUCATION

California State Board of Education

2000

High School Equivalency Certificate

Central Coast Adult School

2001

Business Education

Federal Emergency Management Agency

2001

Emergency Preparedness Certification

Federal Emergency Management Agency

2002

Emergency Program Manager Certification

San Luis Obispo Hospice

2003

Supportive Care Services Certification

Electronics Technicians Association, International. Inc. 2009

Customer Service Specialist Certification

Timelist Group Inc

2019

Conflict Resolution and De-escalation Training

Timelist Group Inc

2020

Leadership Program Training

SKILLS

Phone Sale. Customer Service. Conflict Resolution. Critical Thinking. Problem Solving. Client First Approach. Telemarketing.

Computer Literacy. Google Docs. Online Research. Power Point. Microsoft Office. ACHIEVEMENTS & AWARDS

Customer Service Specialist Certification from E.T.A. Leadership Program from Timelist Group, Inc.

Emergency Program Manager Certification from Federal Emergency Management Agency.

Hospice Certification from San Luis Obispo Hospice. LANGUAGES

English

REFERENCE

Anthony Nix - "Timelist Group Inc "

Director of Programs

adzlw6@r.postjobfree.com

951-***-****

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