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KINUTHIA PURITY MWENDIA

Box 26403 – 00504, Nairobi Tel: 070*-***-*** Email: adzlvk@r.postjobfree.com PROFESSIONAL SUMMARY

Highly focused and dependable Human Resource professional with an excellent customer service and cash management record. Adept at handling multiple customer requests and concerns with the utmost professionalism and courtesy. Assertive and enthusiastic with extensive banking knowledge and unsurpassed work ethic. SIGNATURE COMPETENCES

Telling Operations

Customer Service

Complaint Handling

Cash Management

Pro-Active Selling

Compliance

Account Management

Recruitment & Selection

Database Management

HR Administration

MS Suite

Office Administration

PROFESSIONAL QUALIFICATION & EDUCATION

Bachelor of Science (Human Resource Management): Maasai Mara University Kenya Certificate of Secondary Education: Karima Girls High School WORKING EXPERIENCE

August 2019 to Date: Equity Bank

Position: Relationship Officer Operations

Overall Purpose: Provide a consistently high-quality frontline transaction service to customers encompassing the cashing of cheques and other items, acceptance of deposits and the provision of change.

Duties and responsibilities

Account Management

• Reviews and approves account opening documentation making sure all the required documents are in compliance

• Mobilizes clients to register for Mobile Banking

• Disseminates ATM pins

• Oversees general account maintenance

• Documents and files accounts opening correspondence. Customer Service

• Responds to customer queries and enquiries

• Analyzes and resolves client complaints in a timely manner Telling operations

• Attends to cheque encashment and withdrawals in all accepted currencies according to laid-down procedures.

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• Accepts cheque and/or cash deposits in all accepted currencies, according to laid- down procedures.

• Assists with finalizing cash transactions captured by officers who do not operate tills.

• Ensures that cheques included in deposits are checked in terms of Duty of Care obligations.

• Ensures that all items cashed are within laid-down limits and refer all transactions exceeding limits to the appropriate area for authorization.

• Ensures that items cashed are technically correct and signed, according to laid- down instructions.

Cash Management

• Ensures that all laid-down policies and procedures regarding the handling, locking away and security of cash are adhered to.

• Ensures that cash holdings are kept within prescribed limits at all times.

• Balances cash daily and report any differences promptly. Business Development

• Sells banks products by informing customers of the bank’s new products, ascertaining customers’ needs.

Compliance

• Implements and adopts within the Branch of all Compliance, Anti-Money Laundering and Sanctions related requirements contained in policies, procedures and processes.

May 2018 to August 2018: Ministry of Health

Position: Attaché

Duties and responsibilities

• Verified information relating to recruitment, appointment, transfers, human resource records and staff learning and development

• Processed cases for Human Resource Advisory, Training Advisory and Performance

• Managed Committees and implementation of decisions arising therefrom

• Entered data and maintain a database relating to staff matters such as recruitment and selection, training and development and departmental budget;

• Issued P9A forms to all employees on annual basis

• Carried out regular checks on validity of documents affecting PAYE like insurance relief certificates, disability exemption certificates

• Initiated processing of routine correspondence on all matters that relate to staff welfare

• Drafted HR memoranda and letters.

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REFEREES

MICHAEL. K NJERU

Senior Relationship Officer & Accounts Opening Supervisor Equity Bank – Kiserian Branch

Tel: 072*-***-***

ABDI JATTAN

HRM Assistant

Ministry of Health

Tel: 072*-***-***

MAURICE OMBOK

Dean School of Business & Economics

Maasai Mara University

Email: adzlvk@r.postjobfree.com

Contact this candidate