Customer Service Data Entry
Resume:
Julie L Hintz
Nekoosa, Wisconsin 54457
adzlva@r.postjobfree.com
PROFESSIONAL SUMMARY
I am looking for a permanent office type position. I enjoy working in a fast paced work environment.
SKILLS
High volume data entry, multi-line phone systems, learning new programs, excellent customer service skills.
WORK EXPERIENCE
9/2011
to
7/2019
Gary's Coin And Stamp
Wisconsin Rapids, Wisconsin
Sales Manager/ Postal Clerk
• Answer questions regarding mail regulations and procedures, postage rates, and post office boxes.
• Check mail to ensure correct postage and that packages and letters are in proper condition for mailing.
• Complete forms regarding changes of address, or theft or loss of mail, or for special services such as registered or priority mail.
• Feed mail into postage canceling devices or hand stamp mail to cancel postage.
• Keep money drawers in order, and record and balance daily transactions.
• Obtain signatures from recipients of registered or special delivery mail.
• Provide assistance to the public in complying with federal regulations of Postal Service and other federal agencies.
• Provide customers with assistance in filing claims for mail theft, or lost or damaged mail.
• Receive letters and parcels, and place mail into bags.
• Register, certify, and insure letters and parcels.
• Sell and collect payment for products such as stamps, prepaid mail envelopes, and money orders.
• Sort incoming and outgoing mail, according to type and destination, by hand or by operating electronic mail-sorting and scanning devices.
• Weigh letters and parcels, compute mailing costs based on type, weight, and destination, and affix correct postage.
• Advise dealers and distributors on policies and operating procedures to ensure functional effectiveness of business.
• Confer or consult with department heads to plan advertising services and to secure information on equipment and customer specifications.
• Determine price schedules and discount rates.
• Direct and coordinate activities involving sales of manufactured products, services, commodities, real estate or other subjects of sale.
• Direct clerical staff to keep records of export correspondence, bid requests, and credit collections, and to maintain current information on tariffs, licenses, and restrictions.
• Direct, coordinate, and review activities in sales and service accounting and record-keeping, and in receiving and shipping operations.
• Monitor customer preferences to determine focus of sales efforts.
• Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.
• Resolve customer complaints regarding sales and service. 9/2007
to
9/2011
Westland Insurance Agency
Wisconsin Rapids, Wisconsin
Customer Service/Insurance Agent
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
• Determine charges for services requested, collect deposits or payments, or arrange for billing.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
• Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
• Refer unresolved customer grievances to designated departments for further investigation.
• Refer unresolved customer grievances to designated departments for further investigation.
• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
• Review claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers' claims.
• Review insurance policy terms to determine whether a particular loss is covered by insurance.
• Solicit sales of new or additional services or products. 10/2001
to
12/2007
US Cellular
Wisconsin Rapids, Wisconsin
Retail Sales Consultant
• Answer questions regarding the store and its merchandise.
• Bag or package purchases, and wrap gifts.
• Clean shelves, counters, and tables.
• Compute sales prices, total purchases and receive and process cash or credit payment.
• Demonstrate use or operation of merchandise.
• Describe merchandise and explain use, operation, and care of merchandise to customers.
• Estimate and quote trade-in allowances.
• Estimate cost of repair or alteration of merchandise.
• Estimate quantity and cost of merchandise required, such as paint or floor covering.
• Exchange merchandise for customers and accept returns.
• Greet customers and ascertain what each customer wants or needs.
• Help customers try on or fit merchandise.
• Inventory stock and requisition new stock.
• Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
• Maintain records related to sales.
• Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
• Place special orders or call other stores to find desired items.
• Prepare merchandise for purchase or rental.
• Prepare sales slips or sales contracts.
• Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
• Sell or arrange for delivery, insurance, financing, or service contracts for merchandise.
• Ticket, arrange and display merchandise to promote sales.
• Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.
CERTIFICATIONS, LICENSES, AWARDS
High School Diploma
Degree in Cosmetology
Home and Auto Insurance License
EDUCATION
5/1989
to
6/1990
Stevens Point Central Beauty Academy
Hair Stylist, manicurist, facial and scalp massage, Degree
8/1982
to
6/1985
Nekoosa High School
All required
High School Diploma 1985
Contact this candidate