VALERIE E. KIMBALL

**** ***** ********* ****, **************, VT 05464

704-***-**** adzlu4@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Customer Service - Solutions-Finding - Process Development

Accomplished Professional with proven success developing strategies that increase customer satisfaction, improve processes, and reduce costs. Meticulously and consistently finds ways to realize organizational goals through assessment of performance metrics and customer response. Motivating leader with outstanding background streamlining procedures with an eye toward enriching the customer experience. Advanced problem-solving skills with ability to make data-driven decisions in high pressure environments. Easily communicates with others by flexing interaction style to meet the needs of others. Expertise in:

Customer Service Communications Needs Anticipation

Information Tracking Policy & Procedure Budget Oversight

Distribution & Inventory Scheduling Physical Distribution

PROFESSIONAL EXPERIENCE

Varnum Memorial Library 2021 – present

Circulation Librarian

Identifies trends in patron preferences to enhance overall patron experience.

Develops relationships quickly to assist patrons of all ages and backgrounds.

Collaborates with Librarians and Board to identify, anticipate, and address community needs.

Interface with community groups for meetings and programming.

Streamline procedures by developing and continually updating standard operating procedures to accurately track materials ordering, receipt, and cataloguing.

Register new patrons and provide overview of Library services.

Assist patrons on locating different materials and identifying other areas of interest.

Manage the Inter-library Loan program in its entirety.

Assist with assignments for volunteers.

Maersk Inc. (Formerly Damco USA), Charlotte, North Carolina 2000 – 2020

Logistics Specialist

Streamlined procedures by developing and continually updating standard operating procedures (SOPs) while ensuring regulatory adherence in collaboration with client managers.

Ensured timely delivery of products through management of merchandise dues dates and accuracy of container load results, shipping notices, and document dispatch.

Met client Key Performance Indicators (KPIs) while minimizing or eliminating complaints.

Resolved all discrepancy issues through daily troubleshooting and cooperation with logistics vendors at pipeline, transportation, and terminal companies.

Established lowest logistics costs through development, optimization, and administration of distribution network design.

Analyzed inventory volume and distribution cost variances to improve supply chain and operations.

Managed annual logistics distribution reports, develops long range plans, and maintains associated cost projections consistent with business and operations plans.

Met distribution requirements by overseeing EDI-ASN tracking systems, cost containment, quality control, and key performance metrics.

THE ROCKPORT COMPANY, Marlboro, Massachusetts 1997 – 1999

Transportation Coordinator

Ensured timely distribution processes controlling 1000+ annual container shipments worldwide.

Maintained expertise in inventory control, import spreadsheets, customs regulations, freight forwarding, and duty drawback.

Increased efficiency, saved time, and improved access to data by spearheading organization of office including assessment of business requirements, system design, and creation of operating procedures.

Improved overall customer service by handling staff training on customs and freight procedures to avoid complaints and retain business.

Implemented cost-effective import / export operations while coordinating with overseas vendors, banks, and suppliers.

Streamlined tracking systems by implementing new technology.

EDUCATION

NEW ENGLAND INSTITUTE OF APPLIED ARTS & SCIENCES, Boston, Massachusetts

Associate of Science

COMMUNITY INVOLVEMENT

CAMBRIDGE AREA FOOD SHELF, Cambridge, VT

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