Customer Service Social Media
Resume:
IAN JONATHAN THORNTON
Phone: 443-***-****
Email: adzltq@r.postjobfree.com
Accomplished professional with a history of diligence and drive. Capable of working both independently and in group settings to achieve project completion. I am a fast learner looking to incorporate personal experience to the collective in achieving the overall company goals. SKILLS & ABILITIES
Innovative professional and team player dedicated to providing superb customer service and timely resolution of customer issues.
Knowledgeable of general office practices.
Proven interpersonal skills: able to quickly establish essential rapport with clients, vendors, and associates.
Computer skills: Proficient with Microsoft Office, Smart Board, Adobe Audition, and various audio switchboards (Yamaha, etc.).
PROFESSIONAL EXPERIENCE
Photography, Baltimore, MD 1/20- Current
Photographer
Took landscapes and portraits of various images
Edited photos with Adobe Lightroom
Remedi Senior Care, Rosedale, MD 6/21-5/22
Medical Courier
Drove medical supplies to health facilities
Lighthouse Senior Living, Essex 4/19-6/21
Medical Technician Overnight Supervisor
Administered medication under a nurses license
Supervised a team of caregivers
Amazon, Sparrows Point, MD 11/18 - 5/19
Fulfillment Associate
Ensure customer packages are shipped out in a timely order
Assist with the productivity of incoming customer orders Appen Global, Baltimore, MD 1/18 - 2/19
Social Media Surveyor
Worked to improve customer experience on social media
Employed creative strategies from feedback for data collection and analysis PROFESSIONAL EXPERIENCE CONT.
Baltimore Area Community Healthcare, Baltimore, MD 11/16 - 12/17 Rehabilitation Counselor
Counseled adults and children suffering with various mental conditions
Structured goals and objectives to improve mental and physical recovery
Collaborated with various physicians to create a holistic plan for rehabilitation TEK Systems, Baltimore, MD 1/16 - 8/16
Business Operations Associate
Handled accounts receivables for over 20 client accounts
Conducted creative strategies for collection and processing of accounts
Maintained healthy client relationships to ensure future use of company services Verizon Wireless, Baltimore, MD 12/14 to 12/16
Sales Associate
Assisted the public with the purchase of electronic products: phones, tablets, etc.
Researched and resolved any customer issues whether technical, product, or billing
Ranked number one in customer service, 11 consecutive months
Acting manager as needed
Provided customer service and established rapport with custmer Teph Seal Auto Appearance, Bel Air, MD 3/13-7/13
Manager
Managed a 2-3 personnel team
Photographed interior/exterior of all used cars for publication on website
Responsible for coordination of schedules of all team members
Improved processes, resulting in increased production Rock City Church, Baltimore, MD 8/08 to 1/12
Audio/Video Director
Responsible for reproduction/editing of all published CDs/DVDs
Compiled DVDs/CDs as market ready products including assistance with creation of cover graphics
Created and maintained database for historical use and publication
Produced commercial spots
Fulfilled individual requests for duplication with-in a 3-day turn around limit and resolved any customer issues
Maintained all supplies for duplication and packaging as well as negotiated cost with supply vendors EDUCATION & TRAINING
Broadcasting certificate, 2011 Broadcasting Institute of Maryland
Pursued B.S. in Biology, 2005 University of Maryland, Eastern Shore ASSOCIATIONS & ACTIVITIES
Adopt-A-Block – Participation in community outreach programs.
Nehemiah House – Assistance with shelter for homeless men.
Contact this candidate