Customer Service Personal Assistant

LEBOGANG RACHEL MAKHUBELA

Personal Assistance

Departmental Assistance

*** ********** ******

Jan Niemand Park

Phone: 081*******

E-mail:adzltf@r.postjobfree.com

Personal Assistant with over 10 years of experience providing administrative support to Corporate and Financial Companies with over 20 plus staff members and interfacing with over 4 HOD (Head of departments) and 1 Executive.

PROFILE

Date of birth: 1982/06/05

ID Number: 820**********

Driver’s License: Code 8

KEY SKILLS

Strong administration, organization and coordination skills. Assertive, self-starter with excellent communication and presentation skills. Strong critical thinking and problem-solving skills. Demonstrate strong interpersonal and leadership skills. Judgement and decision-making ability. Strong technical skills. Attention to detail.

Excellent written and verbal communication skills. Multi-tasking skills. Flexibility, Teamworking skills. Time management skills. Presentation skills. Project Management skills. Customer service skills. Data Analysis skills. Microsoft Office skills.

INHOUSE TRAINING

1.Foundation of Digital Marketing

2.Basic Strategic Management

3.Organizational behavior

4.Cultural strategy

5.Professional Development for PA and Secretary

6.Basic Finance for Non-finance

WORK EXPERIENCE

1.FOOD AND BEVERAGE MANAGER

COMPANY: TMS CATERING (OPERATING A CANTEEN FOR 300 STAFF)

YEAR OF SEVICE: DECEMBER 2021 - MAY 2023 (CONTRACT)

Managing daily operations, developing menus, maintaining quality standards of food, overseeing staff training, monitoring inventory and cost control. Ensuring compliance with health and safety regulation. Providing excellent customer service. Hire and discipline employees. Order food and beverages, equipment, and supplies. Oversee food preparation and other kitchen operations. Inspect supplies, equipment, and work areas. Ensure that employees comply with health and food safety standards. Address complaints regarding food quality or service. Schedule staff hours and assign duties. Manage budgets and payroll records. Establish standards for personnel performance and customer service.

2.PERSONAL ASSISTANT/DEPARTMENTAL ASSISTANT

COMPANY: FSCA (FINANCIAL SECTOR CONDUCT AUTHORITY)

DEPARTMENT: PENSION FUND: LICENSING AND REGISTRATION

YEAR OF SERVICE: OCTOBER 2010-OCTOBER 2018

in accordance with the department’s annual operational plan, ensure that referrals from other Departments within the Retirement Fund Division, within FSCA and Business Center are resolved or directed to the correct Manager. • Book departmental meetings, distribute agendas and other communication and documentation • Book staff training and conferences • Manage departmental stationery, including ordering and stationary stock control • Coordinate and manage the team’s telephone bills reconciliations, diary management and venue bookings, including the compilation of attendance registers, arranging meeting rooms and transport where applicable • Perform regular asset verification against the departmental asset register • Log general office maintenance and IT issues on the relevant helpdesks and follow-up on queries• Ensure that supplier invoices are actioned timeously including obtaining necessary supporting documents from the team and/or service provider and required signatures for approval, raising requisitions (online case creation) and routing to Finance and/or Supply Chain unit. • Perform general administrative support to the team members; including providing assistance with the preparation of documents and slides for presentations and meetings; writing of memorandums; committee submissions, attend to administrative as well as client enquiries.

3.PERSONAL ASSISTANT TO THE BRANCH MANAGER

COMPANY: SARS ASHLEA GARDENS BRANCH

DEPARTMENT: TAX PAYERS DEPARTMENT

YEAR OF SERVICE: 2008 TO SEPTEMBER 2010

MAIN DUTIES:

Managing weekly and monthly calendar. Answering and managing calls. Ensuring operational team deadlines are met. Ensuring reminders and Communications are set and followed. Manage weekly and monthly Reporting, including data collection, analysis, interpretation and presentation. Preparing and finalising of PowerPoint presentations. Dealing with all communication and correspondence, including diary management, and telephone calls. Attending to Taxpayers queries on behalf of the Manager and escalating those of most impotency.

4.ADMIN CLERK/DATA CAPTURER

COMPANY: STANDARD BANK

DEPARTMENT: CREDIT CENTER

YEAR OF SERVICE: 2004-2008

MAIN DUTIES:

Maintains database by entering new and updated customer and account information. Prepares source data for computer entry by compiling and sorting information. Establishes entry priorities. Processes customer and account source documents by reviewing data for deficiencies. Entering customer and account data from source documents within time limits. Compiling, verifying accuracy and sorting information to prepare source data for computer entry. Reviewing data for deficiencies or errors, correcting any incompatibilities and checking output.

EDUCATION

1.Senior Certificate (Mamelodi Secondary)

Year Obtained: 2000

2.Management Assistant N6 National Certificate (Centurion College)

Year Obtained:2002

ACTIVITIES AND INTERESTS

Playing Chess, Reading Biography, Gardening, Volunteering at Orphanages and Old age homes. Volunteering (Mentoring) at Youth Centers.

REFERENCES

1.Matshidiso Maluleka: (Manager SARS)

Contact number: 073*******

2.Fikile Mosoma (Head of Department FSCA)

Contact number:082*******

3.Gloria Seletela (Manager FSCA)

Contact Number:072*******

4.Rufus Mapheto (TMS Catering)

contact Number: 084*******

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