F R A N C Y G O N Z A L E Z

*** ***** * ******

Lake Worth Fl 33460

561-***-****

adzlt2@r.postjobfree.com

PROFESSIONAL PROFILE

Seeking to obtain a responsible position in a company with the opportunity to grow within the facility where my knowledge and experience can be utilized as well as enhanced. Self-motivated individual highly professional in performance, attitude and appearance. EXPERIENCE

December 2023-Present

XtraMile(Previously FPLHS)

Senior CSR/Part Coordinador

• Part coordinator by setting installation of parts

• Csr Senior customer service representative

• Assist with new hire training

• Assist the CSR/technicians and managers with updates customer information

• Placed orders and track orders for customers

• Update customer correct information and assist with issues from previous services

• Update management on daily task

• Solve daily to day problems

• Create new customer profiles, schedule appointments and rescheduling

• Offer of company membership programs to new and existing customers(renewal) March 2022-December 2022

FPL Home Services/XtraMile Warehouse clerk

• Warehouse Clerk-Part installation coordinator

• Received part and input in system

• Communicate with customer regarding part ETA

• Check Warranties for systems and update customer files

• Dispatch technician in the morning with install or jobs due for the day.

• Creating PO orders for technician and manufacturers

• Mark and update managers regarding part installs.

• Keep track of orders and back order to update the customer

• Find other solutions for customer issues when part is on back order June 2021-March 2022

FPL Home Services, CSR

2

• FPLHS-Customer service rep-Customer concern Supervisor

• Assist customer with concerns and issues to resolve.

• Set appointment for service requested

• Experience with phone system One Touch and JT Docs

• Maintain communication and update customer profiles on current events and solutions

• Experience with running payments for customer

Jan 2021-June 2021

*Coastal Moving and Relocations-Supervisor

• Sales-Broker Agent

• Coordinate moving dates and times for customer

• Get inventory in detail for customer to program correct truck for pick up

• Update customer and movers to make sure customer gets property pick up and drop off in the time frame set

• Follow up with customer, proper notation in customer profiles. Jan 2013-Dec 2020

*Internet Sales- Manager /Sales Associate *Wayne Akers Ford

• Schedule for the Team

• Templates and campaigns (email blast sent out weekly)

• Contact customers that have inquired for vehicle information

• Attend meeting and help strategies for department increase sale volume daily report and sale status

• Trained new employees for CRM use

• Ford Motor Company courses completed and up to date (Starts)

• Sold vehicles from leads received on CRM that I set the appointment for.

• Explain the sales process to the clients at requested information

• Product knowledge studied to inform customer purchasing vehicles. 3

*Business Development Center

Assistant (Active supervisor when Manager not available)

• Identified and exploited new business growth opportunities such as promotions, additional services, and distribution avenues that increase sales in all areas within the company.

• Built and maintained relationship with potential customers inquiries over phone and Internet by introducing New/Pre-owned inventory.

• Work closely with sales team to expand business development efforts with monthly target and executing plans on tracking outcomes responses from the customers.

• Responsible to help trained new employees and guide them through our company regulations.

• Work directly with department manager to accomplish department goals.

*Service Representative

• Appointment and decline calls

• Set appointments for New and Previous customers

• Follow up with each customer from the day before regarding their service and fix issue if presented

• Call customer for decline offers made by the dealership in order to get them back into the dealership and earn business

• Update customer on sales and specials for Service BDC Feb 2012-January 2013 *Macys At City place

Sales manager

• Customer and employee services

• Closing ot opening the store. Completing all task assigned for the day in a timely manner.

• Schedules and attendance programmed weekly for other Employees and myself.

• Communication with Staff and customer regarding sales and promotion advertisement.

4

Dec 2010 – Jan 2012 *Broward Medical Center

Supervisor

• Help and assist any customer

• Manage and encourage the team

• Schedules ready for the weeks

• Making sure all task were completed.

Oct 2009 – Nov 2010 *Delray Medical Center- Sodexo Supervisor/ Customer Service

• Perform several task during the day by making sure all customers/ employees where satisfy and set a high standard for cleanliness.

• Make sure to set Next day schedules and all equipment checked.

• Record information and pass down information for next shift to start.

• Make sure all jobs where completed by the end of my shift.

• Resolve customer issues and complain to the best Company standards Sep 2008 – Oct 2009 Delray Medical Center-HHS Environmental Services

• Made sure the patient was satisfy with the cleanliness of the room.

• Sterilized and follow company regulations Customer care.

• Re training employees and new employees in hospital regulations and company regulations

• Follow up with any task given and made sure to record it.

• Performed other duties as assigned

Aug 06- Jun 08 New Concepts Granite and Marble

Manager

• Set up appointment and meet with customers.

• Speak and negotiate with merchants and customers.

• Go to the job site and make sure customer is satisfied.

• Work in fabricating and installing granite counter tops. 5

Took care of closing the deal with the customer. EDUCATION

2002-2006 J.I.L – High School

• High School Diploma received – General Studies

2011-2012 Palm beach Community College

Project management 2013-Present

Product training monthly and Certificates for New Products

SPECIAL SKILLS & QUALIFICATIONS

• Over ten years in Supervising experience.

• Customer relations with various age and culture groups

• Effectevely identify and resolve problems using available resources.

• Demonstrate creativity, initiative, good judgment and the ability to express thoughts clearly and simply, proficient teacher and motivator. 6

• Realiable working independently as well as in team effod, learn new trades rapidly.

• Outstanding customer communication skills

• Self-motivated to consistently perform quality and be productive CRM,Ford Direct Crm Dealership internal programs.

• Bilingual – Spanish and English

REFERENCES

Available upon request

Contact this candidate