Lydia James

Bath, MI *****

adzlsg@r.postjobfree.com

+1-517-***-****

Work Experience

General Office Assistant (Temporary Placement)

Abacus Staffing Solutions - Lansing, MI

April 2023 to June 2023

Office assistant for the State of Michigan Tax Division. Documentation of non-deliverable mail sent to individuals and businesses regarding income taxes. Call Center Customer Service Representative

Peckham - Lansing, MI

October 2022 to December 2022

Support for callers with general questions about policies, practices, procedures, and other information regarding US passport.

• Assisted customers with questions

• Booked appointments

• Performed data entry for customer information

Personal Caregiver

Myself - Bath, MI

July 2021 to October 2022

Full time Caregiver for my father after a fall, pacemaker placement, hospital discharge followed by months of physical/occupational therapy.

Patient Access Representative (Temporary Placement) McLaren Cardiovascular & Thoracic Surgeons (Jacobson Group - Chicago, IL May 2021 to July 2021

The first point of contact for a patient, so they must rely heavily on their people skills in order to consistently create a positive impression for new and returning patients

• Schedule new and follow up appointments

• Triage phone call for physicians and nursing staff

• Schedule hospital procedures and referrals

Patient Care Coordinator

HearingLife - Okemos, MI

July 2019 to March 2021

Office manager of the clinic. First of contact for incoming patients to the practice. My responsibilities include checking in patients, scheduling, telemarketing prospects, medical records, bank deposits, credit transactions, manage petty cash, troubleshoot minor hearing aid issues, maintain weekly reports and monthly invoicing

Medical Document Specialist (Temporary Placement)

Robert Half - East Lansing, MI

January 2019 to May 2019

Temporary placement @ Preferred Case Management:

Review and proofread medical reports from RN Case Managers. Data Entry of Hours and Invoicing in Quick-books

Medical Scheduling Specialist (Temporary Placement) Robert Half - Lansing, MI

September 2017 to December 2017

Temporary Placement @ Sparrow Cancer Center:

Front desk duties that include patient check in, check out, scheduling, insurance verification, adding and obtaining records from EMR, telephones, and triaging calls for nurses and physicians. Call Center Patient Service Specialist

A.J. Boggs & Company - East Lansing, MI

August 2016 to March 2017

Support for patients for medical prescription program and any issues they have obtaining medication. Schedule patient appointments with program enrollment workers. Assisting pharmacies with questions regarding medications, triage calls to send to Magellan for more assistance. Call Center Customer Service Representative

Inovalon - Lansing, MI

September 2012 to May 2016

Member support to various BCBS Health Plans across the United States, to ensure access to medical care and primary care physician. I also assisted members in searching for primary care, assisted with help scheduling appointment and if they had issues or questions about their benefits, getting them in touch with member services.

Education

Certificate in Medical Administrative Assistant

New Horizons Learning Center - East Lansing, MI

August 2008 to May 2009

High School Diploma

J.W. Sexton High School - Lansing, MI

September 1977 to May 1980

Skills

• Clerical (10+ years)

• Referral Specialst (4 years)

• Call Center (8 years)

• Epic (2 years)

• HIPAA (10+ years)

• Microsoft Word (5 years)

• Medical Receptionist (10+ years)

• Electronic Health Records (10+ years)

• Schedule Management (10+ years)

• Customer service

• Scheduling (10+ years)

• EMR Systems

• Medical Office Experience

• Medical Scheduling

• Medical Records

• Triage

• Medical Terminology

• Insurance Verification

Assessments

Basic computer skills — Proficient

July 2023

Performing basic computer operations and troubleshooting common problems Full results: Proficient

Administrative assistant/receptionist — Proficient July 2023

Using basic scheduling and organizational skills in an office setting Full results: Proficient

Retail customer service — Proficient

July 2023

Responding to customer situations in a retail setting Full results: Proficient

Customer focus & orientation — Proficient

July 2023

Responding to customer situations with sensitivity Full results: Proficient

Call center customer service — Proficient

July 2023

Demonstrating customer service skills in a call center setting Full results: Proficient

Medical receptionist skills — Proficient

July 2023

Managing physician schedules and maintaining accurate patient records Full results: Proficient

Work style: Reliability — Proficient

July 2023

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Written communication — Proficient

July 2023

Best practices for writing, including grammar, style, clarity, and brevity Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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