Customer Service Call Center
Resume:
Heather Davy
West Jefferson, OH 43162
*********@********.**********.***
OBJECTIVE
To obtain the career that I worked hard towards.
EDUCATION
● Clark State Community College, Springfield, OH
Obtaining Bachelors Degree In Web Design (Applied Science)
August 2021 - 2025
● Clark State Community College, Springfield, OH
Computer Software Development
August 2017-May 2021.
Obtained Associates Degree in Applied Business on 05/17/21
Westland High School
Diploma, June 2006
● Scored top of class in BPA (Business Professionals America)
EXPERIENCE
Discover Card
Senior Collections- 2021-Present
Reynolds and Reynolds 2021-Present
Chat Specialist
● Work within a team to ensure our dealers are being taken care of correctly.
● Maintain certain stats within my work
Assembly Associate, August 2017 - 2021
● Work within a team to ensure the effective flow of communication while
maintaining focus on the customer and meeting operational requirements
● Assemble and Manufacture quality Honda Headlights
● Adhere to safety policies and procedures
● Provide inventory assistance and complete paperwork
Stanley Electric, London, OH
Assembly Associate, August 2017 - 2021
● Work within a team to ensure the effective flow of communication while
maintaining focus on the customer and meeting operational requirements
● Assemble and Manufacture quality Honda Headlights
● Adhere to safety policies and procedures
● Provide inventory assistance and complete paperwork
Boost Mobile, London, OH
Customer Service Associate, 2016 – 2018
● Provided excellent customer service by recommending, selecting, and obtaining
phones and phone plans based on the customer needs
● Maintained knowledge of current sales and promotions
● Responsible for store opening and closing procedures
● Inventory of receiving stock and ordered merchandise based on store sales
TekCollect, Columbus, OH
Call Center Associate, 2011 – 2014
● Conferred with customers by phone to determine reasons for overdue payments
● Advised customers of necessary actions and strategies for debt repayment
● Recorded information about customer financial status, status of collection efforts,
and any address or other contact information changes
Pizza Pan Galloway, OH
Manager, 2003 – 2008
● Helped prepare orders
● Weekly Inventory Orders
● Hiring/Firing
● Delivering when needed
● Open and Close daily
● Bank runs weekly
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