Customer Service Chartered Accountants
Resume:
A U G U S T I N A
O G O M A N W A D I K E
**********@*****.***
* ***** *****, **** **** Road,
Enugu, Enugu 400001 Nigeria
PROFESSIONAL SUMMARY
Delivering value-driven, goal-oriented professional accounting, banking, financial management, audit, tax, debt recovery, business advisory, productivity enhancements, and training facilitation services with more than 15 years of expanding experience in the energy utility industry and education sector.
SKILLS
Financial reporting Management accounting
Financial and strategic business
planning
Inventory, budget forecast and cost
control
Product development and revenue
growth
Regulatory compliance monitoring
Risk mitigation and fraud prevention Contract administration and payroll management
Bank, payable and receivable
reconciliations
Sales oversight and business marketing
strategies
Cross-functional team management
and leadership
Operations oversight and management
Tax preparation and GAAP
application
Performance evaluations and data
management
Cosmetology Customer service
Employee relations and personnel
management
Customer relationship development
Time management and asset
protection
Training, development and report
preparation
Process and performance
improvements
Policy, program development and
administration
EXPERIENCE
Unit Head, Revenue Recovery Group, Reconciliation, Enugu Electricity Distribution Company, EEDC, Dec 2022 Current, Enugu, Unit Head, Revenue Recovery Group, Reconciliation
Formulate strategies for debt management that improve the collection of company receivables, ensure improved customer service delivery, and reduce customer AN
petitions to the Regulatory Authority
exceeded the monthly target on arrears recovery through engagement and initiation of negotiations on indebted customer accounts
Achieved 99% customer complaint resolution through investigating, reconciling, and carrying out adjustments if needed on customer complaints. keeping track of and ensuring adherence to the standards, regulations, guidelines, and rules on billing inputs and adjustment processes, completed the full sanitization of the company's debt database within the first three months.
Coordinated and supervised team member activities to consistently meet customers' needs.
Recommended and implemented procedural changes to enhance services for customers.
Set forward-thinking policies to meet business needs and boost team success. Instructional/ Tutorial Facilitator, Master of Business Administration Program, University of Nigeria, Nsukka, Centre for Distance and E-Learning [CDeL], Dec 2021 Current, Enugu Nigeria
Teaches courses in Advanced Auditing and Assurance (ACC 882) and Taxation and Public Finance (ACC 884)
Led video-based training programs for classes during remote work scenarios. Supervised students' fieldwork, internships, and research work. Lectured students, led discussions, and assigned targeted homework to help students gain a deeper understanding of the subject matter. Prepared course materials such as syllabi, homework assignments, and handouts Tutorial facilitator/ Supervisor for School of Business and Human Resource Management, National Open University of Nigeria, Enugu Study Center, Dec 2009 Current, Enugu Nigeria
Instructor for the BHM 642 and BHM 647 courses on Financial and Banking Principles, Entrepreneurial Development and Small Business Management (BHM 202), Introduction to Business Management Information System (BHM 202) and Design and Development
(ENT 323) for the relevant streams
Supervisor of 43 postgraduate theses and 58 graduates' projects Manager, Revenue Recovery Group, Reconciliation, Enugu Electricity Distribution Company (EEDC),, Sep 2021 Dec 2022, Enugu Nigeria Enforced accurate compilation, analysis, and reporting of accounting data related to revenue and deferred revenue
Conducted monthly account analyses and reconciliations, validating revenue, deferred revenue, and financial statement balances. Reviewed operational data to forecast trends and prepare reports for use in strategic business decision-making.
Manager, Revenue Assurance Department, Enugu Electricity Distribution Company
(EEDC),, Jul 2021 Aug 2021, Enugu Nigeria
Assist the Head, Revenue Assurance Department
Monitored and ensured systems, processes, and personnel compliance with the standards, regulations, guidelines, and rules on all revenue interface processes, the adequacy and effectiveness of internal control systems, and procedures in energy billing, revenue collection, and accounting, with a resultant reduction in the number of tracked unethical practices.
Assist with financial audits, supporting documentation, and communication with external auditors.
Consulting for the top management and managers at all levels on internal control matters and process-related issues
Minimized and mitigated fraud risks and other potential losses by maintaining adequate control and security over business assets. Reviewed operational data to forecast trends and prepare reports for use in strategic business decision-making.
Accountant Communities, Enugu Electricity Distribution Company (EEDC),, Mar 2019 Jul 2021, Enugu Nigeria
Assist the Head, Community Management Services
Led, engaged and supervised activities that resulted in 3% quarterly increment in arrears collections from communities
Organized customer engagement program that educated 1426 communities on energy management, with visible benefits in the increased recovery of chronic debts and the improvement of relationships with resentful communities. Managed the computation of partnership commissions, debt settlement agreements, and debt correspondence
Determine optimal courses of action to reduce financial risk and boost profitability Evaluated physical and digital financial information to review establishment protocols, identify the scope of the investigation, and resolve discrepancies Manager, Revenue Enhancement Unit, Revenue Cycle Services Department, Enugu Electricity Distribution Company (EEDC), Mar 2019 Dec 2019, Enugu Nigeria Led, engaged, and supervised activities that ensured revenue protection and enhancement, with the resultant detection of 156 unethical practices by customers and staff
Designed a process improvement program that blocks leakages Investigates, reports illegalities and infringements that cause revenue leakages, and recommends controls to block the gaps and the appropriate sanctions against defaulters in line with existing provisions, achieving unprecedented revenue generation for the Company from penalties and fees Interfaces with the business units to identify potential areas of vulnerability and risk to revenue, initiate mitigating action, and ensure compliance with corporate governance and regulatory requirements.
Improved internal handling of cash and credit management by optimizing control policies and guidelines.
Manager, Finance and Accounts (District Accountant), Enugu Electricity Distribution Company (EEDC),, Nov 2013 Dec 2019, Enugu Nigeria Heads the Finance and Accounts Department of the business unit Advises the Management on financial operating matters Forecasted budgets, expenditures, and revenue to adjust plans and achieve targets. Supervised financial statement preparation and business activity reports, trend analysis, and current expectations
Report presentations to assist management with key decision-making. Improved financial transparency and operational efficiency to drive profitable growth.
Reduced financial variances and met portfolio objectives through financial reviews and well-implemented corrective actions.
Offered tactical and strategic direction to encourage problem-solving within the team
Recruited and trained top-quality candidates to fill vacancies and maximize team performance.
Manager, Finance and Accounts, Power Holding Company of Nigeria, (PHCN), Dec 2012 Oct 2013, Enugu Nigeria
Deployed as senior manager of the Awkunanaw Business Unit on strategic management of accounting and financial reporting issues Conduct and review project viability and advice management appropriately; Developing annual operations, technical and financial plans using the appropriate risk-based methodology
Training, mentoring of staff, updating of the accounting manual and reorganization of the department organogram
Represents the interests of the company in professional matters Reviewing the adequacy and compliance of billing applications with the tariff, power availability, and load shedding on estimated billing Periodically assessing the technical, commercial, and collection losses, analyzing the causes of variance, and monitoring revenue flow from vending to the lead banks Examining and evaluating the adequacy and effectiveness of internal control systems and processes by conducting routine checks of district service centers and investigating cases of service gaps and poor performance Update of the Accounting Manual in the Years 2013 and 2015 and development of a company-wide business plan
Trained and recommended the promotion of responsible Officers to the posts of financial and revenue accountants and re-engagement of five professional Accountants and four tested cashiers of the defunct PHCN who have performed creditably in the system
Detection of payroll accounting fraud and recovery of 122 million in salary and wage payments between April and May 2011.
Assistant Manager, Finance and Accounts, Power Holding Company of Nigeria (PHCN), Jul 2009 Dec 2012, Enugu Nigeria
Supervises the Final Accounts section of the Finance and Accounts Department Maintenance of subsidiary books, posting of general ledger, and extraction of Trial balance
Review all commercial contracts for prequalification, award, procurement compliance, and payment purposes according to contract terms and specifications. Preparation of financial management reports, financial analysis, and cash and treasury management accounts.
Preparation of receivable and payables accounting, cash flow statements, and bank reconciliation statements
Professional Accounting Program Coordinator and Part-Time Lecturer,, Associated Professional Tutors (APT) Training School, Jan 2006 Nov 2009, Enugu Nigeria Reserved facility spaces to accommodate attendance expectations and avoid scheduling conflicts.
I liaised with management to make program decisions and update strategies. Tracked expenses to coordinate a robust financial control process. Launched outreach initiatives to increase followers across social media platforms. Conducted needs analysis to detect service gaps and incorporate new offerings. Facilitated professional lectures in Performance Management, Cost Accounting, Economics and Multidisciplinary Case Studies
Qualifying more than 40 Chartered Accountants in the allotted time, including my coworkers and superiors
Officer 1, Finance & Accounts, National Electric Power Authority (NEPA), Jun 2005 Jun 2009, Enugu Nigeria
Review all commercial contracts and payment streams for payment compliance purposes.
Monitoring of budget, budgetary controls, and maintenance of vote book From July 17, 2005, to September 28, 2006, I was the coordinator for a high-profile customer's debt recovery.
Building and maintaining an accurate database of high-profile customers in the business unit
Advising the zonal management on the required logistics to ensure the success of the exercise
Collects daily reports on performance and prepares monthly summaries in the prescribed format for management consideration.
Debt Policy and strategy formulation
Part-Time Lecturer, Exam Success International Tution centre, Jun 2005 May 2006, Enugu Nigeria
Facilitated professional lectures in Performance Management and Cost Accounting with a 60% pass rate recorded at the relevant stream Coaching and mentoring secondary school graduates into programs that introduce them to building accounting careers
Officer IV, Finance and Accounts, National Electric Power Authority (NEPA), Oct 2003 Oct 2004, Enugu Nigeria
Inventory accounting
Officer II, Finance and Accounts, National Electric Power Authority, (NEPA), Nov 2004 May 2005
General ledger posting,
Extraction of trial balance
preparation of related schedules
Staff 1, Finance and Accounts, National Electric Power Authority (NEPA), Oct 2000 Sep 2003, Enugu Nigeria
Updating and preparation of Treasury and Banking Transaction reports Staff 11, Finance and Accounts, National Electric Power Authority (NEPA), Jul 1997 Sep 2000, Enugu Nigeria
Registration of customers' payments
Accurate rendition and submission of all money received Prompt and intact banking of daily collection
Accounting Officer, Vincoz Engineering Nigeria Limited, Mar 1999 Feb 2000, Enugu Nigeria
One year National Youth Service
Preparation of site worker claims, staff expenses and bank reconciliation statements Accounting Intern, National Electric Power Authority (NEPA) Transmission Regional Office, Nov 1996 Jun 1997, Enugu Nigeria
Industrial work accounting internship program
Overview of accounting procedures and processes
Journal entry and posting
general bookkeeping
Preparation of payment vouchers.
Senior Area Cosmetologist, Continental Pharmaceutical Industries Limited, (CPL), Mar 1992 Nov 1996, Lagos Nigeria
Product Promoter for nine states of Nigeria: Enugu, Anambra, Delta, Ebonyi, Rivers, Abia, Imo, Akwa-Ibom, and Calabar states of company pharmaceutical and hair products
Advertisement and sales promotion strategies, which yielded an unprecedented increase in the area sales margin of 12%
Customer service management and product review led to the discovery and recovery of imitation products at Delta State.
ACCOMPLISHMENTS
Implemented a new financial accounting system which proved to be 60% more efficient than the previous one
Oversaw the training of accounting staff at all levels and selection interviews, resulting in quality recruitment and placement of staff A 66% pass rate of staff that qualified via attending my tutorial classes Arranged and conducted a financial review that identified 10 key areas of overspending
Cost control and mitigating actions introduced was able to reduce overhead by 12% Have maintained consistent compliance with regulatory reporting requirements Jul 2020
Sep 2019
Jul 2012
Oct 2001
Sep 1998
Sep 1998
Dec 1990
Nov 1990
Jun 1989
Sep 1984
18% drastic reduction in the number of irate customers filing lawsuits and petitions with the industry regulatory body
3% progressive reduction in the number of non-paying customer accounts and the reactivation of 1300 suspended accounts
Built and maintained strong client relationships
Exceeded the monthly targets on key performance indicators. Used financial forecasting to reduce risks
implemented new systems or software to cut time and costs Evaluated accounts and business plans, produced reports and made changes with the results in mind
EDUCATION
Bachelor of Arts, Theology, Biblical Theology
Morris Cerullo Christian University, Umuahia, Abia State, Nigeria umuahia, Abia, Nigeria, 2nd Class Upper Division
In affiliation with Pacific Western University, Denver, State of Colorado, USA Ph.D. Banking and Finance, Banking and Finance
University of Nigeria Nsukka, Enugu Campus, Enugu, Nigeria Enugu, Nigeria Master of Science degree (MSc), Banking and Finance University of Nigeria Nsukka, Enugu campus Enugu, Nigeria Bachelor of Science degree (BSc), Banking and Finance, Banking & Finance Enugu State University of Science and Technology, Enugu, Nigeria Enugu, Nigeria 2nd Class Upper Division
Diploma, Theology, Accounting
Morris Cerullo Christian University, Abia State, Nigeria In affiliation with Pacific Western University, Denver, State of Colorado, United States of America (USA)
Higher National Diploma (HND), Accounting, Higher National Diploma, Accounting Institute of Management and Technology, Enugu, Enugu State, Nigeria Upper Credit
Senior School Certificate
West African Examinations Council
Senior School Testimonal, Theology
Trans-Ekulu Girls Secondary School, Enugu, Nigeria Enugu, Nigeria Ordinary Level
General Certificate of Education, (GCE) Awka, Anambra, Nigeria First School Leaving Certificate
Housing Estate Primary School, Enugu, Anambra State, Nigeria Nike, Enugu, Anambra, Nigeria
LANGUAGES
English Language, Advanced
Igbo Language, Native
PROFESSIONAL ASSOCIATIONS AND AFFILIATIONS
Registered Professional Financial Reporting Council of Nigeria, FRC/2014
/ICAN/000******** of July 22, 2014
Fellow, Institute of Chartered Accountants of Nigeria (ICAN), April 20, 2015 Associate, Chartered Institute for Securities and Investment, London, January 4, 2012, Associate, Institute of Chartered Accountants of Nigeria (ICAN), October 27, 2005, Institute of Chartered Accountants of Nigeria, Certificate of Proficiency in the International Financial Reporting Standard, March 2013. Member, ICAN, Accountants Investigating Panel 2023/2024 Assistant Examiner, ICAN, Professional Examination Committee, 2011-Date Member, Board of Directors, Hallowed Micro Finance Bank Limited, Nnewi, Anambra State, Nigeria, 2015-2019
Patroness, Prudential Auditors Consulting, University of Nigeria, Enugu, Enugu State, Nigeria
Culture Champion, Enugu Electricity Distribution Company, Culture Redefinition and Alignment Project, July 9, 2019-date
Member, Board of Directors, Hallowed Micro Finance Bank Limited, Nnewi, Anambra State, Nigeria, 2015-2019
Promoter/ Pioneer President, Institute of Chartered Accountants of Nigeria, Enugu & District Society Cooperative Society 2017/2018
Promoter/Pioneer President, Enugu Electricity Distribution PLC Staff Multipurpose Cooperative Society Limited, Dec. 2018–present
Member, coordination of ICAN and the Association of Vice Chancellors of Nigerian Universities training program theme Conflict Free financial administration at the University, November 29–30, 2016.
Member, ICAN, Accountants Investigating Panel 2019/2020 Member, ICAN, Publicity, Public Affairs and Image Committee, 2016–2017, Member, ICAN, Student Education and Training Committee, 2012/2013, 2010/2011, 2014/2015
Member, ICAN, Student Affairs Committee, 2011–2012, 2017–2018, 2018–2019. Member, ICAN Subcommittee, Association of Vice Chancellors of Nigerian Universities, 2014-2018
Member, ICAN Eastern Zonal Conference Planning Committee, 2004-2009 Member, ICAN, Association of Accounting Technicians (AAT) Committee, 2009/2010 Public Relations Officer, ICAN Power Holding Company of Nigeria, District Society, 2007-2015
Public Relations Officer, ICAN, Enugu and District Society, 2007-2008 Financial Secretary, ICAN, Enugu and District Society, 2009-2014 Member, Professional Body (ICAN) Accreditation Visitation to the Nigerian Universities and Polytechnics 2011-Date
Member, Professional Body (ICAN) Recognition visitation of Tuition Centers 2011- Date Ordained Reverend Minister of the Gospel, New Horizon Ministries Malaysia, in conjunction with New Zeal USA (April 14, 2019)
PUBLICATIONS
E.U. Kalu, A.G. Agwah, and A.O. Nwadike (2019): Responsiveness of Capital Formation to the Insurance Industry in Nigeria International Journal of Financial Management and Economics, 2 (2): 1–5.
E. U. Okoro, A.O. Nwadike, and E. U. Kalu (2018), Interest Rates and Investment in Money Market Instruments in a Developing Economy: A Case of Nigeria, Journal of Economics, Management, and Trade, 20 (2): 1–9.
E. U. Kalu, A. C. Obasiekene, D.C. Oleka, A. O. Nwadike, and C. Okoyeuzu (2017), Relative Impact of Bank Credit on the Manufacturing Sector in Nigeria, International Journal of Economics and Financial Issues, 7 (2), 1–9. A.O. Nwadike (2019), Impact of Foreign Portfolio Investment on Stock Market Performance in Nigeria, 1985–2017, Unpublished Thesis A.O. Nwadike (2005), Impact of Universal Banking in Nigerian Economy, 1985–2009, unpublished Dissertation
A.O. Nwadike (2019), Evaluation of Pentecostal Churches in Contemporary Societies, unpublished project
VOLUNTEER-EXPERIENCE
Catholic Women Organization, Mater Dei Parish, Trans Ekulu, Enugu, Vice Chairlady, 2012-2014
Member, Teaching Ministry, Catholic Charismatic Renewal Movement of Nigeria, Mater Dei Parish, Trans Ekulu, Enugu,
Public Relations Officer, Victory Sisters Worldwide, Christian Victory Prayer Ministry, Enugu, Nigeria, 2018
National Treasurer, Victory Sisters Worldwide, Christian Victory Prayer Ministry, Enugu, Nigeria, 2019-Date.
Minister, Children Ministry, Christian Victory Prayer Ministry, Enugu, Nigeria, 2019-Date Member, Jesus End Time Warriors, Christian Victory Prayer Ministry, Enugu, Nigeria. 2018-Date
Chairman Committee on reorganization of ICAN Enugu Liaison Office
Contact this candidate