Jose Monarrez

**** ******* **

Cellular 708-***-**** Edinburg Tx,78542

adzls6@r.postjobfree.com

CAREER GOALS

To obtain a position which will make use of my training and experience and provide opportunities for further

Professional growth and development.

EDUCATION

TT Technical Institute, Burr Ridge, IL

1998 – 2000

Electronics Engineering Technology program

Morton West High School, Berwyn, IL

1994 - 1998

General Education

Extracurricular Activities

Soccer Team

Student Aid

WORK EXPERIENCE

ADT Security, Edinburg, TX

Product Support, 2023 – Present

Online Chat Support

Troubleshooting ADT products and services and enhancing the customer experience through excellent communication of complex situations and solutions.

Demonstrate a strong knowledge of ADT products and services to help enhance the ADT customer experience.

Answering incoming calls to existing and new customers to help answer technical assistance questions and providing solutions

ADT Security, Edinburg, TX

Virtual Technician Support, 2021 - 2023

Answering incoming and placing outbound calls to existing customers to help answer technical assistance questions and providing solutions.

Troubleshooting ADT products and services and enhancing the customer experience through excellent communication of complex situations and solutions.

Demonstrate a strong knowledge of ADT products and services to help enhance the ADT customer experience.

Installation of ADT products and enhancing the customer experience through excellent communication of services offered and provide solutions to situations.

Closely working with local ADT offices to schedule service appointments or other system maintenance to help protect customers.

ADT Security, Edinburg, TX

Tech Advanced Services, 2019 - 2021

Installation residential alarms

Installation of several of control panels and keypads as well as a full range of motion detectors

Help Other Technician

ADT Security, Oak Brook, IL

Field Service Technician III, 2011 - 2019

Installation residential alarms

Installation of several of control panels and keypads as well as a full range of motion detectors

Advantor System Corporation, Orlando, FL

Installer l, 2011 – 2011

Installs and Troubleshoots IDS Devices, ACS Devices, CCTC Devices, Closed-circuit TV

Completes performance verification testing after completing checklists, test report, redline

Power Tools, ladders

ADT Security, Houston, TX

Service Technician llI, 2010 - 2011

Installation residential alarms

Installation of several of control panels and keypads as well as a full range of motion detectors

Infinity Security Group Incorporated, Houston, TX

Installer Technician, 2009- 2010

Installation and wire of residential and commercial alarms

Installation of several of control panels and keypads as well as a full range of motion detectors

Structure wiring. intercoms, pre-wire, pre-wiring, sound system phone

Sonitrol Security Systems, Northbrook, IL

Installer Technician, 2007-2009

Installation of several of control panels and keypads as well as a Audio Sensor

Access control, Closed-circuit TV

TECHNICIAN SKILLS/EQUIPMENT

Alarms, troubleshooting wire

Bilingual - Fluent in English/Spanish

Analog and Basic Electronics

Troubleshooting down to component Level

Low Voltage

Structure wiring system

PERC Card

Honeywell, GE, and DSC

Virtual Tech Support Chats

REFERENCES

Available upon request

Contact this candidate