Customer Service Less Than
Resume:
Cherelle McClendon
Sacramento, CA
***************@*****.***
Willing to relocate: Anywhere
Work Experience
Warehouse Associate
Nordstrom - Ontario, CA
April 2022 to February 2023
Communicated clearly with managers and supervisors due to the job is so varied, was flexible throughout your working day, regularly in bending, reaching, standing, walking and lifting 50lb boxes. Made sure inventory and orders are accurately picked, processed, assembled, efficiently packed and shipped. Operated in rotation scheme, so your work will be varied. Completed receiving and/or shipping documentation, as needed. Worked with best practices following standard operating procedures and reference aids, always looking for areas of improvement and communicating suggestions to our leadership team as appropriate.
Behavioral Health Technician
A Dream Called Hope LLC - Laveen, AZ
October 2021 to April 2022
Duties include in participating in assisting clients with behavioral problems caused by mental health issues. Responsible for monitoring the behavior of the client, As well as following the guidelines of treatment from a mental health professionals, assisting with self-medication, Assisting with daily chores and sanitation of the facility, completing over night checks during over night shift. Assisting clients with meal preparation during day shift and regularly reporting any progress or problems. Delivery Driver
Robot-O Logistics - Chandler, AZ
June 2021 to September 2021
• Maintained and documented changes to fleet equipment
• Drove dedicated driver routes
• Accurately organized Packages onto Amazon Van
• Picked up packages
EVS Tech
Banner Health - Phoenix, AZ
December 2020 to June 2021
Duties include making beds, changing linens, cleaning floors, vacuuming carpets, restocking medical supplies, using disinfectants, and applying infection-control policies. Patient Service Representative
MY DR NOW - Chandler, AZ
July 2019 to November 2020
Duties included in providing excellent customer service and showing empathy to patients that are in need. Handling a large call volume during the cold and flu seasons. Scheduling doctors appointments, providing lab results, give information about referrals to different specialist, give Verbal orders to pharmacies and imaging centers for patients orders and medications. Operating Care Cloud EMR system. Education
A.A. in Medical Billing and Coding
LINCOLN COLLEGE OF TECHONOLGY
February 2014 to November 2014
Diploma in Medical Assistant
WESTERN CAREER COLLEGE - Sacramento, CA
February 2009 to November 2009
High School Diploma
WILLIAM DAYLOR HIGH SCHOOL
April 2004 to June 2004
Skills
• CUSTOMER SERVICE (10+ years)
• RECEPTIONIST (1 year)
• RETAIL SALES (10+ years)
• STOCKING (3 years)
• Microsoft Office (10+ years)
• Cashiering (10+ years)
• Data Entry (9 years)
• Medical Coding (Less than 1 year)
• Medical Billing (Less than 1 year)
• Barista Experience (2 years)
• EMR Systems (1 year)
• Scheduling Medical Appointments (1 year)
• Sorting
• Dependable
• Filing
• Cleaning and Sanitizing Rooms (Less than 1 year)
• Organized
• Taking Messages
• Productivity and Efficiency
• Inventory Control
• Team Player
• Fast Learner
• Communications Skills
• Organizational Skills
• Serving Food and Drinks (3 years)
• Environmental Services
• Computer Operation
• Clerical Experience
• HIPAA
• Medical Terminology
• Typing (10+ years)
• Patient Care
• Meal Preparation (Less than 1 year)
• Behavioral Health (Less than 1 year)
• Medical Records (Less than 1 year)
• Personal assistant experience
• ICD-9
• Customer Service (10+ years)
• Phone Etiquette
• Experience Administering Injections
• Sales (5 years)
• Live chat (1 year)
• Hospitality
• Google Docs
• Analysis skills
• Windows
• CPT Coding (Less than 1 year)
• Epic EMR System (1 year)
Certifications and Licenses
Non-CDL Class C
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