Customer Service Call Center
Resume:
Stephanie Wong
Customer Service Agent
Warwick, RI 02886
***************@*****.***
I am a hard-working, dependable, organized woman. I love talking to new people and interacting with people always. I am very patient and easy going and show empathy when it is needed and can handle just about any issues thrown at me as long as i have the tools at my hands to work out the issue. I also have a 6 year old son who is my life and keeps me grounded and busy. Authorized to work in the US for any employer
Work Experience
CSR - Customer Service Representative Remote
Spectraforce Technologies for IGT - Warwick, RI
August 2021 to Present
i am a customer service agent with IGT, Integrated Gaming Technologies, and i take calls from citizens of Georgia and help them with there needs when it comes to there gaming online. I have multiple jobs i do here that take of GA citizens.
1. Take care of password resets.
2. Case Investigation.
3. Wagers and Validations.
4. Update, delete or help players with there online profiles information on file. 5. Handle financial issue when it comes to players adding or transfer of funds. 6. Put cases on file when a player violates rules and regulations of Georgia's Gaming from example using a application on a device that does location tampering. 7. Handle Dispute Player Blocks.
8. Tech calls on why players can not access certain things on the website or the application they downloaded and if i can not get it fixed with them i put a ticket in for it to be fixed with thorough detail.
• Assisted customers with a warm and professional attitude
• Processed Cases
• Assisted customers with questions
• Kept records of customer complaints
• Handled emails, inbound calls, and outbound calls
• Booked appointments
Customer Service Associate
Automated Health Systems - East Providence, RI
September 2019 to June 2020
At this temp position, I helped the citizens of the state of Rhode Island continue or receive access to health insurance through HEALTHSOURCE RI and apply for either Medicaid or QHP with Tax Credits with Cost Share Reductions on healthcare carriers.
• Performed data entry for customer information, income data, and house hold data
• Performed customer service surveys
• Managed client records
• Set up client appointments
• Provided policy and service information
• Assisted customers with a warm and professional attitude
• Answered general questions
• Resolved customer information and complaints
• Responded to claim inquiries
• Created healthsource ri applications
• Handled online orders and credit card transactions
• Responsible for cashier duties
• Answered calls from residents of the state of RI EMERGENCY ROADSIDE A
• Assisted customers with a warm and professional attitude
• Processed customer transactions
• Assisted customers with questions
• Kept records of customer complaints
• Handled emails, inbound calls, and outbound calls
• Booked appointments
Emergency Road Service Representative
AAA Northeast - Providence, RI
July 2017 to February 2019
Providence, RI
July 2017 to February 2019
Providence, RI
• Greet callers and handle their inquiries or direct them to the appropriate persons according to their needs.
• Schedule and confirm roadside assistants with member and police if needed.
• Make copies of correspondence or other printed material.
• Provide services to customers, such as calling a family member or police if member is requesting due to cell phone losing power or other reasons.
• Conduct searches to find needed information, using such sources as the internet, Google Maps, AAA applications provided.
• Solicit sales of new or additional services or products in membership.
• Confer with customers by telephone to provide information about products or services such as memberships, take and enter service calls, cancel memberships by sending member to memberships or supervisor to do so, or obtain details of complaints then warm transfer them to member relations.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Determine charges for services requested, collect service payments or payments for membership, or arrange for billing of service rendered.
Mother
Mother
Stay At Home Mom - North Kingstown, RI
July 2014 to July 2017
Monitor sons' progress, and provide child with personal care, love and feedings and attention needed. Cashier and Member Services
Sam's Club - Warwick, RI
November 2013 to July 2014
• Receive payment by cash, check, credit cards, vouchers, or automatic debits.
• Issue receipts, refunds, credits, or change due to customers.
• Count money and audit money drawers.
• Reconcile daily summaries of transactions to balance books.
• Assist customers by providing information and resolving their complaints.
• Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
• Accept credit applications and verify credit references to provide check-cashing authorization or to establish house credit accounts.
• Greet customers entering establishments.
• Answer customers' questions, and provide information on procedures or policies.
• Sell memberships to customers.
• Process merchandise returns and exchanges.
• Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
• Sort, count, and wrap currency and coins.
Front Desk Clerk
Healthtrax Fitness & Wellness - Warwick, RI
August 2012 to October 2013
• Greet guests and Answer the Phone.
• Answer inquiries pertaining to gym policies and services, and resolve occupants' complaints.
• Collect payments and record data pertaining to funds taken in from products sold and classes.
• Wash windows, walls, ceilings, and woodwork, waxing and polishing as necessary.
• Sort, count, clean and fold towels for members and store them in linen closets.
• Sweep, scrub, wax, or polish floors, using brooms, mops, or powered scrubbing and waxing machines during business hours of my shift.
• Notify managers concerning the need for major repairs or additions to building operating systems. Banking Advisor
MetLife Auto & Home - Warwick, RI
November 2010 to July 2011
Establish and maintain relationships with individual or business customers or provide assistance with problems these customers may encounter.
• Review reports of securities transactions or price lists to analyze market conditions.
• Answer customers' questions, and explain available services such as deposit accounts, bonds, and securities.
• Inform customers of procedures for applying for services such as ATM cards, direct deposit of checks, and certificates of deposit.
• Investigate and correct errors upon customers' request, according to customer and bank records.
• Answer telephones, direct calls, and take messages. Education
Associate in Travel & Tourism Management
Johnson & Wales University Providence Campus - Providence, RI September 2000 to May 2003
High school diploma or GED
Skills
• Clerical (10+ years)
• Problem Solving (10+ years)
• Time Management (10+ years)
• CSR
• Call Center
• Customer Care
• Customer Support
• Medical Terminology (1 year)
• Basic Math
• Sales Experience
• Filing (10+ years)
• Microsoft Office (10+ years)
• Communication skills (10+ years)
• Computer Skills (10+ years)
• Typing 45 wpm (10+ years)
• Health Insurance Portability & Accountability Act (1 year)
• Customer Service Organizational Skills -- Highly Proficient September 2019 Measures a candidate's ability to arrange and manage files or records using a set of rules. Full results: https:// share.indeedassessments.com/share
• to
• profile/ 2be242dae90c1b88153bd4d3654df7b7eed53dc074545cb7 Knowledge of Early Childhood Development -- Familiar September 2019 Knowledge of the development of children ages 0-3 and of ways to foster that development. Full results: https://share.indeedassessments.com/share
• to
• profile/ 408e235631d916adb86c16c1299541e2eed53dc074545cb7 Customer Focus & Orientation
-- Highly Proficient December 2019 Responding to customer situations with sensitivity. Full results: https://share.indeedassessments.com/share
• assignment/w2octahzbmu9-gsv Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
• English
• Microsoft Windows
• Operating Systems
• Phone Etiquette
• Active Directory
• .
• Customer Service
• Microsoft Office
• Computer Literacy
• Help Desk
• HIPAA
• Medical Receptionist
• Microsoft Excel
• Data Entry
• Front Desk
• Administrative Experience
• Microsoft Word
• Sales
• Microsoft Access
Assessments
Data Entry Clerk — Familiar
March 2020
Maintaining data integrity by detecting errors
Full results: Familiar
Early Childhood Development — Highly Proficient
March 2020
Knowledge of the development of children ages 0-3 and of ways to foster that development Full results: Highly Proficient
Call Center Customer Service — Proficient
May 2019
Measures a candidate's ability to demonstrate customer service skills in a call center setting. Full results: Proficient
Filing & Organization — Highly Proficient
September 2019
Arranging and managing information or materials using a set of rules. Full results: Highly Proficient
Customer Service Fit — Proficient
February 2020
Measures the traits that are important for high-quality customer service. Full results: Proficient
Customer Focus & Orientation — Highly Proficient
December 2019
Responding to customer situations with sensitivity Full results: Highly Proficient
Attention to Detail — Familiar
June 2020
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: Familiar
Medical receptionist skills — Proficient
July 2020
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Sales skills — Proficient
July 2021
Influencing and negotiating with customers
Full results: Proficient
Customer focus & orientation — Proficient
July 2021
Responding to customer situations with sensitivity Full results: Proficient
Delivery driver fit — Proficient
July 2020
Measures the traits that are important for successful delivery drivers Full results: Proficient
Cashier skills — Proficient
July 2020
Counting cash, processing transactions, following written procedures, and attending to details. Full results: Proficient
Call center customer service — Familiar
July 2021
Demonstrating customer service skills in a call center setting Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Contact this candidate