Catoshia Pelayo

adzlri@r.postjobfree.com Phone: 214-***-****

Analyst with extensive experience in business processes, mortgage, risk assessment, quality assurance,testing, and creating loan documentation and loan servicing processes. Professional Experience

Foreclosure Claims Analyst (Inceed Contractor) 08/2020– 12/2022 Bank of Oklahoma, Irving, TX

● Performed the filing of investor and private mortgage claims and Covid-19 partial claims on foreclosed loans and provided Loss Mitigation alternatives for the Claims Department

● Compiled documents to complete a portfolio package that was used to input the claim data into the Amax claims processing system

● Submitted claims to the FHA, VA, FNMA to process and pay claims and followed up with the investors to ensure payments have been processed and paid out to the bank.

● Followed investor guidelines and ensured that claims are filed in a timely manner for reimbursement of claims

● Processed Claim funds received and ensured proper accounting of all final settlements.

● Kept an accurate documentation of each file and uploaded each file data into the MSP system and Filenet once the claim was filed.

Business Loss Analyst (Solomon Edwards Contractor) 10/2018– 06/2020 MR..COOPER, Irving, TX

● Performed business loss analysis for the Claims Department to create a process that determines why advances were not recovered on home mortgage foreclosures, DILs, and Short Sales.

● Reduced the amount of money owed making decisions based on feasibility and priority. Relay all gathered data from 3rd parties, and participated in root cause analysis and implemented the improved processes. Maintain existing and future contracts for servicing and identify all current and future opportunities for improvement and report those findings to third party vendors and clients.

● Built and implements process for servicing organizational needs and report and track all potential recoveries and drafts and tracks call correspondence necessary to complete

● Prepared summary statements and presentations to senior management related to large-dollar or persistent issues.

● Worked with in-house counsel when appropriate to determine escalation path for unresolved business processes.

● Worked with Reverse Mortgage group to document and calculate Debenture interest based on if our client met HUD timelines and milestones during the foreclosure and claims process. Saving our client money by proving those days on interest outside of our clients responsibility and cut cost and getting reimbursements due to the client.

Relationship Manager (Short Sale Negotiator) 4/2017– 7/2018 JPMORGAN CHASE, Lewisville, TX

● Managed a pipeline of 50 or more loans, performed in-depth research, identify the appropriate action/resource for providing information, follow through to obtain information and resolve customer inquiries efficiently and thoroughly, meeting both quality and service level standards in a results driven role

● Full knowledge of Microsoft Excel, MSP, DocuSign, Equator, and MLS, RMA’s, and contracts.

● Prepared customer’s file for Underwriting: Reviews and perfects all documents provided by customer ensuring file is complete and accurate while maintaining a proven track record of high quality submissions with minimal to zero% error rates and meeting monthly goals

● Scheduled BPOs or Valuations, and verified and cleared Title reports with the bank, real estate agents, and clients and appropriate agencies.

● Maintained close communication with vendors and internal partners including but not limited to Underwriting, Bankruptcy, Loss Mitigation, Foreclosure, and Service Member Civil Relief Act (SCRA),handled negotiations with mortgage lenders, liens, and judgments

Business Analyst /QA Level 3 4/2012- 1/2017

WELLS FARGO, Addison, TX

● Promoted to manage a team of four junior level analysts to provide coaching and feedback to enhance future development.

● Led the work task process and delegated responsibilities to team members and prioritized projects based on Waterfall and Agile methods. Maintained flow according to process deadlines. Identified opportunities for improvement and implemented appropriate solutions.

● Conducted detailed audits of attorney firms based on state specific checklist items creating internal quality control systems for Foreclosure, Bankruptcy (district & national),HELOC, REO/Eviction files. Produced reports of business performance, files, and online transactions to determine if processes and documentation are in compliance with set standards and reported to management about audit results and made recommendations.

● Worked with the Technical team to test and create a new software Thunder that was used to answer and enter data based on state specific requirements to ensure that each attorney firm was in compliance and meeting those requirements.

Education

A.A.S in Merchandising and Marketing- Wade College - Dallas, TX - 2010

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