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Customer Service Representative

Location:
Chicago, IL
Salary:
25.00/hr.
Posted:
September 10, 2023

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Resume:

EXPERIENCE

ACE REPORTING-US, LLC – VERBATIM HEARING REPORTER

*/****- *******(PART-TIME)

Support the Administrative Law Judge with appeal hearings · Ensure that all participants are connected via telephone and/or in person · Ensure that recordings are working properly · Process paperwork and send out to team for processing · Ensure that the schedule for the week has been updated with changes and cancellations.

CHICAGO PUBLIC SCHOOLS - SUBSTITUTE TEACHER

8/2022 - PRESENT

Promote effective learning and development methods, encourage participation and facilitate learning · Adhere to lesson plans given by lead teacher · Responsible for taking attendance · Always having a positive outlook when entering a new assignment · Implement classroom management strategies and expectations · Ensure that all students understand assignment and provide additional support.

SIDLEY AUSTIN, LLP - HRIS OPERATIONS ASSISTANT

5/2022 – 8/2022

Supported the HR Department with I-9 processing and data changes within PeopleSoft · Initiated Background checks and processed employment verifications · Assisted with processing all interns, namely, checking social media, education, internships, and references.

OUTLOOK DESIGN & CONSTRUCTION, INC -

HR COORDINATOR/PROJECT COORDINATOR

8/2019 -5/2022

Processed all sub-contractors into projects and generate deposits, partial and final payment waivers · Adjusted change orders to reflect new amounts due · Conducted phone screen · Requested credentials prior to approval (licenses, W-9, certifications, insurances) · Performed reference and background checks · Modified job postings as required · Ordered all supplies (cabinetry, flooring drywall, etc.) · Coordinated award letters when approved for project.

SECRETARY OF STATE, DEPARTMENT OF MOTOR VEHICLES - PUBLIC SERVICE REPRESENTATIVE

5/ 2018 – 8/2019

Provided specialized services to all applicants which included explanation of rules, policies, and procedures for full understanding · Processed applications for all types of identification · Managed computerized testing and code applications for results · Performed cashiering functions for all required fees · Balanced cash and checks with totals and prepared for pickup.

WALGREENS – HR COORDINATOR

9/2017 –5/2018

Delivered high level customer service to the applicant throughout the onboarding process · scheduled phone screenings and drafted offer letters, ensuring confidentiality and security of the applicant data · Supported all mass hiring activities · Supported the HRBP with team meetings, and candidate support · Conducted background checks and did follow-up as required · Revised job descriptions as needed.

EDUCATION

BS, HR MANAGEMENT/TECHNICAL MANAGEMENT

DEVRY UNIVERSITY

JUNE 2017

AA, IN HR MANAGEMENT

TRITON COLLEGE

JUNE 2011

KEY SKILLS AND CHARACTERISTICS

Strong interpersonal & communication skills • MS Office Suite • WPM: 90 • Ability to work collaboratively as part of a team • Problem Solving • Leadership • Meticulous attention to detail • Excellent organizational skills • Poised under pressure

PEGGY JOHNSON

HR Administrative Professional

PROFILE

Administrative professional with over 10 years of experience supporting HR teams and senior level executives with various tasks. My primary focus has always been to be an initiative-taking contributor and liaison for any department or team.

CONTACT INFO

adzlrb@r.postjobfree.com

773-***-****

4158 W Grenshaw Street

Chicago, IL 60624

KEY SKILLS

TALEO · KRONOS ·PEOPLESOFT · MS SUITE · G SUITE · TYPE 50 WPM · PERSONAL DEMEANOR · CUSTOMER SERVICE ORIENTED · EFFECTIVE COMMUNICATOR



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