CHARITY WOODS

P

214-***-****

E

adzlqx@r.postjobfree.com

A

Dallas, TX 75211

OBJECTIVE

EDUCATION

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Mountain View College

Dallas, TX

Associates Degree

Duncanville High School

Duncanville, TX

HS Diploma

KEY SKILLS

ESCROW SPECIALIST

MORTGAGE SERVICING

ACCOUNTS PAYABLE/RECEIVABLE

FAIR HOUSING REGULATIONS

TAX EXPERIENCE

BANKING

COMMUNICATION SKILLS

MICROSOFT OFFICE EXPERT

CUSTOMER SERVICE EXPERT

TYPE 50 WPM

MANGERERIAL SKILLS

AWARDS

LEADERSHIP AWARDS

TOP ACHEIVEMENT AWARDS

EXPERIENCE

December 2007 to Present

Home Health Agent HUNTER MEDICAL SERVICE

•Transport patients to and from their doctor appointments.

•House care work

•Ensure that every effort is made to meet the patient's needs

January 2021 to July 2023

Escrow Loss Mitigation Specialist MR COPPER

•Certified loss mitigation agent

•Knowledgeable in Forbearance Management

•Servicing delinquent accounts, Collecting, Bankruptcy and Reinstating

May 2018 to January 2021

Reverse Mortgage Specialist MR COPPER

•Inbound/Outbound High Volume Class

•Supervising and Training New Employees

•Resolving Customer Reverse Mortgage Needs

•De-escalation Specialist

August 2013 to April 2018

Emergency Dispatcher PERSONALIZED COMMUNICATIONS (PCI)

•Dispatching via switchboards to various companies

•Training new representatives on the job

•Telephone Answering Service for over 20k commercial businesses

•Adequately and effectively taking calls and messages

REFERENCES

Available Upon Request

Contact this candidate