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Customer Service Specialist

Location:
Glen Burnie, MD
Posted:
September 10, 2023

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Resume:

Leah Weedon

Operations Manager

443-***-****

adzlqs@r.postjobfree.com

**** ****** ******

Linthicum, MD 21090

Experience

Customer Service Rep. Bath makers- Re-Bath

March 28, 2010-June 6,2023

Responsible for answering multiple phone lines & directing to the appropriate department.

Scheduling appointments for estimates & then for the install

Creating account files for new clients

Assisting Sales team with estimate details & questions

Completed a software update & training of new system.

Operations Manager All Waste Roll of services

January 2005- February 2009

Made sales & collection calls.

Maintaining & assisting customers on 8-line phone system

Assisting dispatcher & drivers regularly

Handling customer complaints

Preparing information for IFTA reports

Taking contracts for contractors & residential customers

Preparing DOT information

Maintaining dumpster location & customer data daily

Billing for customers

Opening & closing business daily

Posting payments & recording bank deposits

Filing customer records

Office Manager Midas Muffler

January 1996- January 2005

Payroll processing

Monthly & yearly closeout reports

Inventory maintenance-ordering parts

Organizing & mailing shop bills to corporate office

Customer service

Maintaining 6 phone lines

TJ’s Sub Shop

1988-1996

Opening & closing business daily

Inventory maintenance

Preparing food

Taking food orders

Cleaning grease traps daily

Skills

Microsoft Word Quick Books

References

Jennifer Cook 410-***-****

Matt Tyler 443-***-****

Gina Younis 443-***-****



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