Ja'Nisa Murray

**** *. **** **

Baytown, TX *****

adzlqa@r.postjobfree.com

+1-832-***-****

I'm an outgoing person that loves to take on any challeges. Excellent customer service skills, positive attitude, and a great personality!

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Shift Lead Manager

Walgreens

June 2021 to Present

Customer Service, Supervise employees, stocking, unload freight, Fed Ex shipment, cash handling Assistant Manager

Goodwill Industries - Beaumont, TX

September 2020 to August 2021

Sales, inventory, bookkeeping, bank deposits, training, cashier Driver

Moncla's Catering - Beaumont, TX

August 2016 to May 2020

Catering, delivery, host, server, inventory, kitchen staff Operations Manager

Dollar Tree and Family Dollar - Beaumont, TX

July 2015 to May 2020

Sales, cashier, stocking, freight, inventory, training, scheduling, interviews, bank deposits Team Member

Taco Bell - Beaumont, TX

November 2018 to September 2019

Sales, drive thru, customer service

Assistant Manager

Little Caesars - Beaumont, TX

January 2018 to July 2018

• Served as Assistant Manager for months

• Oversaw day to day restaurant operations

• Opened and closed restaurant and store

• Counted cash drawers and coordinated change orders for employees

• Answered questions from customer and guests over the phone, email, and in person

• Managed restaurant and store inventory

• Coordinated schedules and assigned associates', team members', and employees' shifts

• Trained new associates, team members, and employees on company processes and procedures

• Counseled, mentored and disciplined staff

• Ensured individual financial reports aligned with restaurant and store operations Customer Service Representative

Valero Corner Store - Beaumont, TX

April 2012 to May 2014

Cashier, assist customers, cleaning, stocking

Banquet Server

Personnel Staffing - Beaumont, TX

December 2010 to March 2013

food prep, setting tables, food catering, assist guests, cleaning, server Instructor/teacher assistant

XaVian Home Daycare

January 2000 to August 2008

Childcare provider, cook, instructor, teacher, finances, customer service, book keeping Education

Diploma in Physical Therapy Aide

Penn Foster Career School - Scranton, PA

April 2013 to June 2014

High school or equivalent

Clifton J. Ozen High School - Beaumont, TX

August 2004 to June 2008

Commercial Driver's License (CDL)

Class C

Skills

• Retail Management

• Fast Food

• Customer Service

• Key Holder

• Sales

• Training

• Management

• Inventory

• Merchandising

• Word

• Microsoft Excel

• Scheduling

• Call Center

• CSR

• Customer Care

• Customer Support

• Interviewing

• Inventory Control

• Cash Handling

• Recruiting

• Store Management Experience

• Restaurant Experience

• Leadership Experience

• Food Handling

• Microsoft Powerpoint (10+ years)

• Microsoft Office (10+ years)

• Microsoft Outlook (10+ years)

• Computer Skills (10+ years)

• Commercial Driving Experience (3 years)

• Cash Handling (10+ years)

• Communications (10+ years)

• Property Leasing

• Time Management

• Sales Experience

• Restaurant Management

• Catering

• Food Safety

• Host/Hostess

• Banquet Experience

• Food Safety

• Host/Hostess

• POS

• Restaurant Management

• Supervising Experience

• Financial Report Writing

• Catering

• Banquet Experience

• Driving

• Van Driver

• Assistant Manager Experience

• Payroll

• Assistant Manager Experience

• Food Preparation

• Kitchen Experience

• Payroll

• Delivery Driver Experience

• Cashiering

• Pricing

• Profit & Loss

• Human Resources

• Freight Experience

• Retail Sales

• Teaching

• Computer Literacy

• English

• QuickBooks

• Cooking

• Administrative Experience

• Accounts Receivable

• Bookkeeping

• Office Management

• Serving Experience

• ManagementStore Management Experience

• Employment & labor law

• Planograms

• ATS

• Clerical experience

• Documentation review

• Cold calling

• P&L Management

• 10 key calculator

• Microsoft Word

• Windows

• 3G

• Analysis skills

• Upselling

• Stocking

• Yardi

• Fundraising (10+ years)

• Cold calling (6 years)

• Accounts payable (9 years)

• Data entry (10+ years)

• Accounting

• Front desk

• Leadership

• Account management

• Store management

• Employee Orientation

• 4G/LTE

• Property Management

• Communication skills

• Fraud

• Conflict management

• Training & development

• Organizational skills

• Budgeting

Languages

• English - Expert

Certifications and Licenses

TABC

First Aid CPR AED

Food Safety

ServSafe

Driver's License

TWIC Card

Food Handler Certification

Non-CDL Class C

Assessments

Verbal Communication — Highly Proficient

November 2019

Speaking clearly, correctly, and concisely

Full results: Highly Proficient

Delivery Driver — Familiar

November 2019

Interpreting instructions, reading maps, and solving problems. Full results: Familiar

Attention to Detail — Proficient

November 2019

Identifying differences in materials, following instructions, and detecting details among distracting information.

Full results: Proficient

Numerical Reasoning Skills — Familiar

November 2019

Quickly and accurately performing basic mathematical operations, recognizing numerical sequences, and interpreting graphs.

Full results: Familiar

Logic & Verbal Reasoning — Familiar

January 2020

Understanding the meaning of text, and identifying the relationships among words or concepts. Full results: Familiar

Sales: Influence & Negotiation — Completed

February 2020

Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.

Full results: Completed

Sales Skills: Influence & Negotiation — Proficient December 2019

Using influence and negotiation techniques to engage with and persuade customers. Full results: Proficient

Customer Focus & Orientation — Proficient

December 2019

Responding to customer situations with sensitivity Full results: Proficient

Restaurant Manager — Familiar

December 2019

Managing restaurant staff and meeting customer expectations Full results: Familiar

Management & Leadership Skills: Impact & Influence — Proficient August 2020

Choosing the most effective strategy to inspire and influence others to meet business objectives. Full results: Proficient

Customer Focus & Orientation — Proficient

December 2019

Responding to customer situations with sensitivity Full results: Proficient

Real Estate — Proficient

March 2020

Matching listings with specifications

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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