Customer Service Call Center

**/**** ** *******

**/**** ** **/****

**/****

Columbus, GA

LAKISHA HOLLAND

Skills

Report Creation

Report Generation

Credit Card Payment Processing

De-escalation Techniques

Customer Account Management

POS Systems and Ordering Platforms

Calm and Professional Under Pressure

Understanding Customer Needs

Call Center Operations

Call Documentation

Data Entry

Verbal and Written Communication

Customer Retention Strategies

Efficient and Detail-Oriented

Call Control Skills

Customer Communications

Call Controlling

Training and Development

Payment Processing

Inbound and Outbound Calling

Experience

Collector /Customer Service Representative

First Credit Services

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service. Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Remained calm and professional in stressful circumstances and effectively diffused tense situations. Answered inbound calls, chats and emails to facilitate customer service. Notified customers of delinquent accounts with attempt to collect outstanding amounts. Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.

Arranged for debt repayment and established repayment schedule based on customer finances. Call Center Representative

NCR

Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.

Answered, screened and processed high volume of calls daily with call management system and web-based communications.

Maintained strong call control and quickly worked through scripts to address problems. Updated customer accounts, addresses and contact information within call management databases. Engaged actively with callers, confirming or clarifying information and diffusing anger. Navigated through computer systems to review information and respond appropriately to callers. Offered resolutions to de-escalate calls and solve customer issues. Education and Training

High School Diploma

Carver High School

4952 Gardiner Dr, Columbus,, GA 31907 706-***-**** **********@******.***

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