Data Analyst Customer Support

F E S T U S I MOBEKHAI

**********@*****.*** +447********* United kingdom

Personal Statement

I am a detail-oriented Data Analyst driven by the pursuit of valuable insights within intricate datasets. Proficient in data manipulation, visualization, and statistical analysis to make valuable contributions to dynamic teams and facilitate well-informed business decisions. Adept to employing data-driven methodologies to tackle complex challenges and committed to ongoing learning in the ever-evolving realm of data analytics. Technical Profile / Skills

Python programming

SQL (MySQL, MS SQL, PostgreSQL)

Power BI

Tableau

Microsoft Excel (Advanced)

Dashboard creation

Data Warehouse

Web-scrapping (Selenium, Beautifulsoup)

Data Modeling

Project Management

Oral and written communications skills

Windows and Linux proficient

Data Analysis / Data Visualization

Google Query / Google sheets

Self-motivated / Team player / Team member

Experience

01/2023 - Present

EUZZIT LTD

Position: Data Analyst (Remote, Contract)

Collected, cleaned, and analyzed datasets using SQL and Python.

Identify key trends and shifts in customer preferences.

Conducted statistical analysis and created data visualizations to identify trends and insights

Performed advanced analytics functions including data modeling and prescriptive analytics

Collaborated with cross-functional teams to develop and implement data- driven solutions.

Created reports and dashboards to communicate findings to stakeholders. 07/2019 - 09/2022

NOKIA SOLUTIONS

AND NETWORKS

Position: Data Analyst

Quality of Service (QoS) Analytics, Airtel Network

Analyzed and interpret large datasets to identify trends and insights that provide insights and recommendations to stakeholders and drive business decisions.

Develop highly functional and visually appealing dashboards and reports based on SQL data sources and other sources using Tableau and Power BI.

Collaborate with cross-functional teams to ensure data quality and accuracy

Perform data extraction, transformation, and loading (ETL), and designed several data pipelines and optimized datasets for better analysis using python and SQL.

Upheld security and confidentiality of documents and data within area of responsibility

Present findings and recommendations to senior management and other stakeholders.

Interacting with essential stakeholders to gather insights and establish priorities; crafting and formulating effective solutions aimed at elevating the overall performance of the business.

05/2013 – 07/2019

NOKIA SOLUTIONS

AND NETWORKS

Position: Customer Support Specialist (Etisalat (Saudi Arabia), MTN (Cote d’Ivoire), Onatel

(Burkina Faso), Sotelma Project (Mali), Orange Project (Cameroon), Sonatel Project (Senegal)

Escalated customer concerns to supervisors

Analyzed company's existing processes and procedures to make strategic recommendation to enhance communication flow and customer support delivery

Secured 100% client retention by driving service and product benefits, features and recommendations around clients' needs

Reviewed account and service histories to identify trends and issues

Fielded customer complaints and queries, fast-tracking them for problem resolution

Collaborated with team members to achieve target results.

Increased customer satisfaction by resolving issues.

Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.

Developed and maintained courteous and effective working relationships. 05/2008 – 05/2013

ALCATEL LTD

Position: RF Data Analyst

Network Performance Optimization, Glo Network

Created Dashboards with Microsoft Excel and SQL for KPI monitoring

Reported daily project status updates to inform all stakeholders and documented project changes

Led Drive Test team in monitoring and analyzing customer KPIs across 20 states.

Led projects and analyzed data to identify opportunities for improvement

Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork 03/2007 – 05/2008

Nitech Telecomms

and Technical

Services

Network Engineer

VSAT Installation (using iDirect modem)

Maximized network availability and performance by monitoring, troubleshooting, resolving outages and scheduling upgrades

Corrected network faults and malfunctions to restore connectivity to individual users and entire facilities

Supported internal network growth through ongoing evaluation and tuning of overseen assets

Education and Training

2016 - 2017 Master of Science in Engineering and Management Coventry University - United Kingdom

2001 - 2006 Bachelor of Science in Electrical and Electronics Engineering University of Benin

Volunteering

11/2021 – Present

CMO

Financial Secretary

Church Organization

- Manage the organization's financial transactions, including accounts payable and accounts receivable

- Prepared and shared monthly reports on the organization's finance.

- Maintain accurate and up-to-date financial records using appropriate accounting software and tools.

- Reconcile financial statements and bank accounts to ensure accuracy and resolve discrepancies.

- Provide financial support and advice to other departments, assisting them in budget planning and financial decision-making.

- Collaborate with the Treasurer and other financial team members to achieve organizational financial objectives.

Certifications

Diploma in Data Science and Artificial Intelligence

Data Analytics Course

Intermediate Python Nano-degree

Google IT Support Professional Certificate Specialization

Data Science Specialization

Interests

I enjoy traveling, playing chess and scrabble.

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