Customer Service Travel Manager

Amber Duhigg

Howell, NJ ***********@*****.*** +1-908-***-****

Career Summary

Seasoned professional with a passion for curating memorable experiences and fostering lasting client relationships. Proven track record in driving revenue growth, leveraging market insights, and streamlining operations to enhance client satisfaction. Recognized for merging sales acumen with exceptional customer service to cultivate loyalty and repeat business. Seeking a Client Relationship Manager role to harness extensive experience and a deep understanding of customer needs to foster strong, enduring partnerships.

Areas of Expertise

Large-Scale Event Coordination Tailored Travel Consultations Sales Performance Optimization Customer Service Excellence Operations Management Customer Loyalty Program Development Market Analysis & Pricing Strategies Administrative and Communication Management Group Travel Coordination Retail Sales Training Sales Coaching & Development Multifaceted Sales & Training Management

Technical Proficiencies: Microsoft Office/Teams, Salesforce, Adobe InDesign

Professional Experience

Lead Group Sales/Customer Service Manager Destination Bride To Be @ First Class Travel Jan 2015 – Present

Independently managed every aspect of the business, from acquiring clients largely through referrals to assessing their unique needs and visions, boosting the annual company revenue to $1.5 million by spearheading 50+ large-scale destination events.

Achieved recognition as Top Seller/Agent for The Majestic Resorts for 8 consecutive years by single-handedly handling client engagement, from initial rate requests with vendors to facilitating group contracts and ensuring every travel detail was perfectly executed.

Streamlined operational efficiency by implementing an end-to-end travel planning process and administrative systems, overseeing every task from marketing to booking, demonstrating a robust ability to manage client relations seamlessly.

Drove customer retention and increased sales by introducing a customer loyalty program, using best practices and real-time market analysis to ensure competitive pricing strategies and capitalize on emerging trends.

Leveraged expertise in market analysis, identifying and optimizing lucrative market opportunities, and setting forth pricing strategies that catered to dynamic consumer behavior.

Maintained the highest level of customer service and care by setting up efficient communication channels and independently managing all administrative responsibilities, from scheduling to correspondence, coordinating with event planners, customers, and executives.

Ensured unparalleled customer satisfaction by acting as the sole point of communication, meticulously coordinating every facet of group travel arrangements, from the client's vision to the finalized itinerary.

Career Gap: Took a career break to raise a family (1999 – 2015)

Customer Experience Trainer 1996 – 1999

Elevated retail sales performance by creating comprehensive sales practice manuals and job aids, serving as foundational tools for staff training.

Surpassed personal sales quotas and customer service targets while simultaneously spearheading sales training initiatives for the team.

Boosted sales team proficiency and confidence through targeted sales coaching support, resulting in optimized customer interactions and increased revenue.

Demonstrated multi-faceted expertise by managing personal sales responsibilities concurrently with the critical role of training new and existing staff members.

Education & Certifications

Middlesex County College – Edison NJ

IATA Certified

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