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Front Desk Customer Care

Location:
Mombasa, Kenya
Posted:
September 10, 2023

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Resume:

071*******/073*******

adzlp7@r.postjobfree.com

I am enthusiastic, eager to learn and with a versatile attitude, easily adaptable to changes. Job satisfaction is one thing that gives me great drive and purpose. I am often the first person at work and the last one to live because I feel that a job finished is a job well done. I am passionate about my job and this always shines through. I have a Diploma in Business Management from the Kenya Institute of Management, certificate in bakery & decoration from Valentine school of cakes.

EXPERIENCE

KINGSTONE BEACH LOUNGE – JULY 2023 TODATE

FINANCE DEPARTMENT – CASHIER

DUTIES

• Accept cash and return the correct change

• Process customer orders and record them in the hotel database

• Processing payments

• Balancing and counting received money

• Recording purchases

• Closing bills

GREENWOOD RESORT – MARCH 2023 – JUNE 2023

FINANCE DEPARTMENT- CASUAL CASHIER

DUTIES

• Closing bills

• Float accountability for both opening and closing of the shift

• Balancing and recording shift money received

• Paying off petrol cash intakes

• Processing payments.

MAASAI BARS AND RESTAURANTS – FEB 2022- JAN 2023

TRACY

KISAMBIRA

ADMINISTRATION

DUTIES

• Monthly report writing and documentation

• Handle and verify banking details before transactions are made.

• Files documentation

• Arrangement of pay checklist and staff payroll

• Attending to complaints,providing solutions and forwarding extreme ones to directors.

ENGAGE JAMII INITIATIVES- AUG 2021- JULY 2022

PEACE AMBASSADOR

DUTIES

• Coordinating field work activities

• Public speaking both internal and external

• Handling of organisational values

• Analysing and evaluating organizational changes during forums

• Report documentation a writing

CHARLIE’S PETCARE – APRIL 2020 – JULY 2021

ADMINISTRATION / RECEPTIONIST

DUTIES

• Coordinating front desk duties

• Scheduling of clientele appointments

• Maintaining visitors records

• Maintenance of office security by following safety procedures and controlling via reception.

KENYA NATIONAL COMMISSION ON HUMAN RIGHTS (KNCHR)

SEP 2019- FEB 2020

ADMINISTRATION ASSISTANT- VOLUNTEER

DUTIES

• Receiving and welcoming visitors as soon as they arrive at the premises

• Answering, screwing and forwarding incoming phone calls

• Provide available and necessary working tools and equipment’s to staff

• Screening of clients

• Assign clients to officers for needed help.

VALENTINE SCHOOL OF CAKES NOV 2017- DEC 2018

CUSTOMER CARE

DUTIES

• Assist in identifying office tools and supplies

• Receive, sort and distribute emails and letters at company employees

• Order office supplies

• Supervise sub contracted services at the company premises EAST AFRICAN PORTLAND CEMENT COMPANY-JUNE 2016 -AUG ATTACHEE – EMPLOYEE RELATIONS

DUTIES

• Help in labour contract administration

• Handle employee complaints

• Flight bookings and hotel reservations

• Provision of labour contract interpretation

• Oversee review, resolution processes of employee REFREES Madam Brenda Dosio

Regional Coordinator KNCHR

Email:adzlp7@r.postjobfree.com

Mrs. Moureen Mutinda

HR Maasai bars & restaurants

Email : syokaumutinda00gmail.com

Mrs Fatuma Juma K

Executive Director Engage initiatives

Email: adzlp7@r.postjobfree.com



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