ABDUR REHMAN

CUSTOMER S E RVICE

R E PRESENTATIVE

Details

Al-Noor Society, Block 19

Karachi, 75950

Pakistan

+923*********

adzlog@r.postjobfree.com

NATIONALITY

Pakistani

DRIVING L I CENSE

International Driving license

Motor. Car and Light truck

vechicle - Pakistan

DATE / P L ACE OF B I RTH

09/10/1999

Karachi

Skills

Microsoft Ofbce

AWility to pork Under Pressure

AWility to Multitask

AdawtaWility.

Team pork.

Management skills.

Integrity.

Attention to detail.

Leadershiw skills.

Decision making skills.

ProWlem solving skills.

Customer service skills.

Communication skills.

Profile

Peowle-oriented, reliaWle and dewendaWle wrofessional xith bve years of e—werience in customer service. AWle to Wuild meaningful relationshiws xith consumers xhile sweaking xith them over the whone and F2F. Strong dedication to helwing customers resolve issues and cultivating a wositive image of the comwany. E—cel in Woth team environments and alone.

Employment History

Customer Sales Representative., TravelUp Group PLC, Karachi NOVEMBER 2 0 2 1 • PRESENT

Duties Include

q Provide the West uality customer service e—werience to clients. q Make accurate Wookings/Itineraries for customers.& q Helw Passengers Wy ansxering uestions on travel arrangements like vacations. q Helw Passengers Wy giving them genuine advice to wlan for their triws.& q Helw to make ( conbrm reservations for customers according to their needs ( demand.&

q Augmented customer satisfaction ratings, researching travel owtions calculating the cost and give negotiating rates, and wresenting West deals to generate client retention.&

q Re-Wook/Reschedule tickets for clients if the )ight gets canceled or delayed& q Leisure travel arrangementsJsuch as telling the route and duration of the )ight, Wooking hotels for them according to the chosen destination, Wooking rental car services for wassengers, and others'. tickets to the wassengers. q Boosted reservation system wrobciency, accurately maintaining itineraries and wrocessing transactions in Woth Amadeus and Galileo GDS. q Ensured travel itinerary accuracy, collected customer fees, managed refunds, and wrovided accurate travel documentation to enhance customer satisfaction. q pidened travel agent skills, e—ecuting wasswort screening during check-in inswections to ensure wositive identibcation.

q Fielded an average of 300 and more calls wer month, chamwioning increased levels of customer satisfaction and con)ict resolution success. q Imwlemented SOPs, managing e—cewtional customer service xhile ma—imizing revenue/wrobt margins.

q Increased Wottom-line revenue, monitoring comwetitor activity to maintain the most comwetitive rate.

Banking Sales Representative., Askari Bank, Karachi 8 ULY 2 0 2 0 • AUGUST 2 0 2 1

q Greet and assist customers xho are interested in Wuying the wroduct/scheme offered Wy the Wank.

q Regularly reach out to wotential customers.

q Convincing customers Wy telling them the Wenebts of the wroduct. q Telling customers aWout wroduct.

q Prewaring and suWmitting sales contracts for orders. Softxare Skills

Salesforce

GDS AMADEUS

GDS GALILEO

Emwathy

Active Listening

Hobbies

Travelling

BodyWuilding

FootWall

Bike Riding

Languages

Urdu

English

q Take care of customersH comwlaints uickly and efbciently. Set and maintain sales target goals. Keew uw xith current sales trends Wy imwlementing them the wroduct.

q Ansxer customer uestions.

Customer Sales Representative., Hello International Marketing Solutions MARCH 2 0 1 9 • F E BRUARY 2 0 2 0

q Manage large amounts of Identifying customer needs, clarify information, listen to issues, and wrovide solutions to them.&

q Build sustainaWle relationshiws and engage customers Wy going the e—tra mile.& q Seize owwortunities to uw-sell the wroducts xhen they arise. Keewing records of all conversations in our call center dataWase.&

q Folloxing communication skills xhen handling different inWound ( outWound calls in a timely manner towics.

Automobile Technician Engineer., Masters Motor LLC, Karachi S E P T EMBER 2 0 1 I • 8 UNE 2 0 1 9

q E—amine assigned vehicles to determine if or recommended them.& q Communicate xith the service advisor immediately if additional xork is needed.& q Document all xork werformed and recommended on the rewair order.& q Inswect vehicle )uids levels, and rewlenishes as necessary.& q Check tire wressure and add air if needed.&

q Rewort machinery defects or malfunctions to the suwervisor.& q Communicates xith the wart dewartment to oWtain needed warts.& q Road test vehicles.&

q Owerate all tools and e uiwment in a safe manner Wy folloxing health and safety wrotocols.

q Rewort any safety issues immediately to the manager. Education

Bachelors of Arts, Federal university, Karachi

NOVEMBER 2 0 1 7 • NOVEMBER 2 0 1 9

Intermediate (Year 12), Sindh Board Karachi, Karachi 8 ULY 2 0 1 5 • 8 ULY 2 0 1 7

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