Contact

Phone +**

901-***-****

Email

adzlnp@r.postjobfree.com

Address Rajiv Nagar near Army school

Gurugram 122001

Education

High School

2006

Vivekanand Sr sec school Sirsa Haryana.

2006

Intermediate

Govt Model Sr sec school Sirsa 2008

Shri Krishna Institute of Engineering and

Technology Kurukshetra

Expertise

CCNA and CCNP

IOS testing and upgradation of the

Cisco devices, Isolation of the Cisco

Bugs and Field Notices,

Configuration of the Cisco routers

and switches, Working with cisco

Field engineers during change

management of the devices.

Naveen Kumar

NETWORKENGINEER Cisco Certified Network

Experience

Present Employer:

Organization : Capgemini Technologies [Formerly Aricent Tech Ltd.] Designation : N2 - Network engineer

Role : Network engineer-2 in Cisco Tac

Duration : July 16, 2018 – Present

Network Specialist

Working in Cisco Services Now, CSOne portal to accept the tickets and Giving on-time technical support over Cisco WebEx within SLA.

Switching configuration- VLANS, Trunks, Ether-channels, booting issues, and booting issue SNMP configurations and troubleshooting, On-prem & Prime infrastructure server support, IOS level troubleshooting of the nexus switches and replacement, Knowledge of Linux. Working on Cisco ASA firewalls troubleshooting and configuration assistance to our customers. AAA server basic configuration and troubleshooting at the access and authorization level. Helping Cisco field engineers during the change management process of the faulty devices and reconfiguration of the new ones.

Router switches and ASA field notice and Bug isolation. Previous Employer:

Organization : 1ICT India Pvt. Ltd.

Designation : Helpdesk level 2

Role : L1 support Engineer

Duration : Feb 16, 2016 – July 13, 2018

- Responsibilities:

- Managing the escalations by directly coordinating with the client.

- Training the new teammates on technical aspects of our project. Providing voice support to Australian and New Zealand clients.

- Assisting L1s with general networking issues related to slow internet, traffic analysis & VLAN Mgmt.

- Troubleshooting of technical issues related to Network, Server, VMware, and other peripherals.

- NOC monitoring of LAN for all the stores.

- Ensuring all alerts are acknowledged and escalated (if needed) promptly.

- Logging/tracking the incidents via ticketing tool and taking the ownership of incidents.

- Coordinating with the 3rd party vendors for the faulty equipment.

- Preparing daily trackers and following up with the clients until the problem does not gets resolved.

Project –Dominos ANZ store upgradation

Role – Testing and Troubleshooting engineer.

Project Details: Telstra (ISP in AUS) Who was on-site project handler of this project with the help of our 1ict Pvt. Ltd. to upgrade 1100 Dominos store’s network in Australia. In this installation, we have upgraded the Routers from 800 cisco to cisco 1941 series and also upgraded old telephone line with new IP phone of Polycom brand including Netgear, HP, Cisco Meraki switches. Here we have DATA and Voice VLAN on our network.

Also, a standby LTE network has given to store as a cellular interface. I used to change our private IP address according to the store on the router and create both VLANS on the router. Also dealing with access and trunk ports for both VLANs. Personal Detail:

Date of Birth : 02nd August 1990

Gender : Male

Marital Status : Married

Languages Known : English, Hindi, Punjabi

Nationality : Indian

Interests : Traveling, listening to songs, and playing badminton. Declaration:

I hereby declare that the above-mentioned information is correct up to my knowledge and I will be responsible for any discrepancies.

Place: Date:

26th April 2023

Contact this candidate