Customer Service Support Specialist

Jonathan R. Jones

**** ********* ******

Temple Hills, MD. 20748

adzlkc@r.postjobfree.com

Cell: 240-***-****

Summary of qualifications: Qualified by 10+ years’ success in Customer Service environments. Leveraged quality/customer service focus to achieve organizational success; strong leadership skills. A hardworking and passionate individual that’s focused on building lasting client relationships and maximizing quality. I have knowledge and valuable experience as follows:

Cheerful and Energetic

Detail-oriented

Time management

Strong communication skills

Flexible schedule

Cash handling accuracy

Capable to serve customers politely

Great organizational and leadership skills

Mathematical aptitude

Career Summary: Bringing experience, care and extensive knowledge to help improve the lives of patients.

Experience:

Community Support Specialist October 2017-Present

Ardmore, Bowie, MD.

Maintained written records designed to evaluate each individual client

Conducted small groups and individual classroom activities with clients based on differentiated learning needs to ensure all clients are learning at full potential

Participated in ongoing staff training sessions

Provided intensive individualized therapy services directed toward the development and enhancement of skills necessary for emotional, cognitive, behavioral, language, and interpersonal growth of the client

Used appropriate applied behavior teaching, communication, and reinforcement techniques consistently

Accurately completed all required documentation and data collection daily

Service Clerk November 2013-July 2017

Harris Teeters, Washington, DC

Answered phones for purpose of taking food orders

Tracked inventory of goods using a computerized system

Loaded and unloaded meat and produce truck

Assisted the customers in choosing the products to choose

Prepared for promotions by rearranging stock, adding signage, and retagging merchandise

Awarded Employee of the Month twice

Client Services Representative May 2010-November 2013

USMC Medical Group, Washington, DC.

Thoroughly and efficiently gathered customer information, assessed and fulfilled customer needs

Processed payments received for services rendered

Documented, tracked, and monitored issues to ensure resolution within service level agreements

Maintained in-depth knowledge of company supported products and services

Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity

Custodian January 2009-May 2010

Trinity Systems, LLC, Washington, DC

Helped developed cleaning checklist that elevated the consistency of custodial activities throughout building

Handled light facility repairs

Scrubbed and sanitized restroom facilities

Removed snow and ice from walkways and parking lots

Cleaned and maintained floors (swept, mopped, vacuumed, waxed, stripped, buffed, and polished)

Education:

Anacostia Senior High School, Washington, D.C.

Computer Skills:

Proficient in Microsoft Office Word, Excel, & PowerPoint, Adobe Photo Shop, Windows 7

Certifications:

CPR (Infant, Child and Adult)

DOT 2018

Achievements and Activities:

Employee of the month (February 2014 and January 2015)

Contact this candidate