Customer Service Business Development
Resume:
Carl Smith
I’m quickly an asset everywhere I work! I love providing value!
Anchorage, AK 99515
*********@*****.***
I love providing solutions for problems! I am as much as a “let me help you with that” person as you can be! Always eager to go out of my way to help someone have a better day. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Business Development Representative/Sales
Kendall Auto Group - Anchorage, AK
March 2023 to Present
50 + Daily calls to potential clients
Working diligently with clients based on their needs Understanding the goals of each client
Retaining Repeat customers
Understanding product knowledge
Listening to the needs and wants to put clients on the correct product Server/Bartender/Banquet Bartender
Settlers Bay Lodge - Wasilla, AK
September 2021 to Present
Serve guests in a fine dining establishment
Occasionally come up with fun and new cocktails for the rotating menu Other server duties, sidework, covering others shifts, menu suggestions Solo bartender for large banquets, tour busses, weddings etc. Stay up to date with menu changes and knowledge of the overall menu Adapt to everything that comes my way
Shift Manager/ Bartender
Franklin Hall - Washington, DC
March 2021 to August 2021
· Oversee closing and opening operations, set up, close-down, cleaning and financial responsibilities
· Count drawers/ till
· Batch recipes for kegs
· Speedily serve up to 350+ people at a 75 ft bar
· Up to 12 hr shifts 4 days a week
Artist Liaison/Asst. Venue Manager
Milkboy ArtHouse - College Park, MD
October 2018 to December 2019
· Worked with tour managers, Live Nation management, in house production as well as other promoters to put on events ranging anywhere from 50-700 people.
· Started a karaoke program weekly that even on a Monday would bring in crowds and 1k to 3k in sales. Also, bartender for larger events, Frat/Sorority events, sometimes simultaneously.
· Worked with private groups to develop drink menus and recipes that fit their party’s needs.
· Coordinated and managed security efforts in a transition period
*This job was lost due to a shut down before coronavirus. I was actually working on a promotion prior to being laid off*
Computing/ DI Sales Manager
Best Buy LLC - College Park, MD
July 2016 to April 2019
· Started as an entry level Sales Associate, earned Department Lead in a year. As a department lead, I lead a sales staff of 8 from the bottom of the country in sales to the number 3 Computing DI department in the DMV. Involved in 3 promotions of others by bringing their sales up using development and coaching.
· Lowered cost of labor for my department by streamlining tasks before closing
(ABC).
· Best Buy Achievers 2018, top 1% in the company in individual sales. Also coached employee to receive achievers in 2019
· Ran the floor in coordination with upper management daily, handling customer service and sales issues as they came up. Producing results of an increase in positive customer surveys when I was on the floor. Bar Manager/Bartender
La Fortuna - Stratford, CT
· Worked double shifts 7 days a week in a crowded Italian/Albanian fine/casual atmosphere
· Ran a team of 4 and trained new servers and bartenders. Increased production during happy hour in the first month.
· Implemented plans and reservation requests and worked side by side with the GM and AGM to add new styles and drinks to the menu.
· Assisted in shipments and ordering/pars/liquor counts
*This job was closed in March due to COVID-19*
Education
College Experience in Cyber Security/ Defense
University of Maryland-University College - Hyattsville, MD August 2014 to October 2015
Skills
• Personable
• Large client volume
• Team management
• Service driven
• Holds conversation well
• Service standards knowledge
• High Motivation
• Accessible demeanor
• Ability to pass on knowledge
• Coachable
• POS
• Catering
• Sales Management
• Merchandising
• Shift Management
• Management
• Upselling
• Retail Sales
• Cash Handling
• CRM software (2 years)
• Customer support (2 years)
• Customer retention (2 years)
• Customer acquisition (2 years)
• Social listening (2 years)
Certifications and Licenses
Bartender License
FAA Flight Attendant
Present
Assessments
Customer focus & orientation — Proficient
September 2023
Responding to customer situations with sensitivity Full results: Proficient
Sales skills — Proficient
September 2023
Influencing and negotiating with customers
Full results: Proficient
Management & leadership skills: Impact & influence — Proficient September 2023
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Work motivation — Proficient
September 2023
Level of motivation and discipline applied toward work Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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