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Customer Service Patient Care

Location:
Custer Road, WA, 98499
Salary:
27hr
Posted:
September 10, 2023

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Resume:

Ashley Byrd

Lakewood WA *****

adzljo@r.postjobfree.com

+1-253-***-****

I am a highly qualified executive with 20+ years of experience in the medical field including referral processing, billing, authorizations and also patient care. I served as a primary point of contact and liaison between personnel, patients, customers, clients and vendors. I have excellent communication skills, problem resolution abilities and a high level of confidentiality.

Authorized to work in the US for any employer

Work Experience

Imaging Asst/Phlebotomist

DINW

October 2013 to Present

TRA-MINW - All locations

Medical records specialist/Courier-exporting/importing and obtaining Front desk/back office support

Registration of patient's

Pediatric care

Rooming patient's for their appointment

Scheduling Imaging services for all modalities

Report coordinator

Switchboard operator

Worked directly with the radiologists to maintain excellent patient care Checked patient's in and out, updating demographics Blood draws via capillary and/or veina puncture to obtain patients creatnine and GFR levels for contrasted studies that can be hard on the patient's kidneys. Insurance Coordinator/Receptionist-Medical Asst

MultiCare Tacoma General/Mary Bridge Hospital - Tacoma, WA August 2007 to May 2012

United

States

Ordered and distributed office supplies while adhering to a fixed office budget. Pediatric care

Answered multi-lined telephones along with overhead paging in the hospital Managed office supplies, vendors, organization and upkeep. Directed guests and routed deliveries and courier services. Answered and managed incoming and outgoing calls while recording accurate messages.

Opened and properly distributed incoming mail.

Greeted numerous visitors, including VIPs, vendors and interview candidates. Maintained a clean reception area, including lounge and associated areas. Registration of patients

Taking patients back and obtaining vital signs (BP-manual, PR, O2, reason for visit, etc.) Maintained a clean reception area, including lounge and associated areas. Documentation in EMR's system of the patient's vitals for review from the assigned doctor

Prior authorizations for procedures and prescription requests Liaison between the scheduling department and the specialty clinics to insure compliance

Completed super bills for accurate billing

Updated demographics including insurance information, i.e. Medicare/Medicaid and self pays Posted patient payments

Reviewed and informed patients of all billing, HIPAA and consent to treat forms for signature Scanned patient records/XRAY's and any additional information into EMR system Education

High school or equivalent

Bates Technical College

2013

Medical

University of Alaska S.E.

1999

Skills

• Customer service

• Multi-line

• Multi-line phone

• Administrative support

• Filing

• Patient care

• Hipaa

• Data archiving

• Clinical operations

• Operations

• Excellent communication skills

• Training

• Archiving

• EMR Systems

• Medical Imaging

• Insurance Verification

• Medical Records

• Medical Office Experience

• Multi-line Phone Systems

• Medical Scheduling

• Experience Administering Injections

• Documentation review

Certifications and Licenses

AED Certification

CPR Certification

Additional Information

SKILLS

Excellent communication skills Filing and data archiving Customer service-oriented Familiar with patient care and Accurate and detailed obtaining vitals

Appointment setting Excellent blood draw skills

Multi-line phone proficiency Experienced in multiple software, Administrative support specialist computer programs and EMR's HIPAA compliance 18 years experience in both front and Employee training and development back office, which gives me a broad understanding of clinical operations



Contact this candidate