CONTACT ME

EDUCATION

Surat, Gujarat, (******)

https://www.linkedin.com/in/

chirag-lakhani-6442971

adzlih@r.postjobfree.com

+91-932**-*****

Sarvajanik College of Engineering

and Technology

B.Tech

Mechanical Engineering

2019-2023

SKILLS

Customer Success Associate with three years of experience in developing great client connections, assuring customer happiness, and driving revenue development. I am able to create customized solutions that exceed client expectations because of my exceptional communication and problem-solving abilities, as well as a thorough understanding of product expertise. Effective at using data analysis and cross-functional collaboration to improve customer success. Seeking to continue providing outstanding value in a fast-paced, customer-focused environment. Propvivo India Private Limited 2022- Present

Customer Success Associate

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Adept at cultivating strong client relationships and ensuring their satisfaction through effective communication and problem-solving. Known for consistently exceeding targets and delivering exceptional service, resulting in increased customer retention and revenue growth. Seeking to leverage my expertise to contribute positively to a dynamic organization's customer success team.

Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Maxicus 2020 - 2022

Customer Service Executive

Possessing excellent product knowledge to enhance customer support and guarantee customer satisfaction.

Developed empathetic client relationships and earned a reputation for consistently exceeding sales goals

Built rapport with customers through courteous and professional communications.

Identified market gaps for new and updated products and services Excellent Communication Skills

Customer Training

Cross-Functional Collaboration

Problem-Solving

Data Analysis

Customer Retention Strategies

C u s t o m e r S u c c e s s A s s o c i a t e

Chirag

Lakhani

PROFESIONAL

SUMMARY

Time Management

CERTIFICATIONS

CUSTOMER SERVICE (TCS)

SOFT SKILLS ACHIVER (TCS)

PRESENTATION SKILLS (TCS)

BUSINESS ETIQUETTE (TCS)

SALES EXECUTIVE (NSQF LEVEL 3)

(ASDC)

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