Customer Service Human Resources

Rose Moses Lackey

281-***-**** or adzlig@r.postjobfree.com

Objective:

To partner with a well established organization, with great leadership, strongly developed alliance in a positive, ethical environment, and with a profitable, focus and growing structured business

Skills:

Management/ Supervising Grievance Admin / Customer Service

Sales / Marketing Communication (written-verbal)

Recruiting / Interviewer Labor / Staff Training

Policy/ Procedures Eligibility / Enrollment

Engagement / Client Services Business Administrator

Payroll / ADP/ HR Record Retrieval / Document Verification

Office Software Programs SPED-/ Curriculum

Training:

Director-Curriculum-Classroom Structure-Parent/Teacher Conferences-Utilize Assessment Tools- Engagement/Tours-Staff Training- Policy &Procedures-Mentoring-Safety &Health-Nutrition/CACFP

Grievances-AP/AR-Facilitator-License Regulations-DEA Act-OSHA-HIPAA-Employee Labor Laws-Document Verification-Onboarding-Payroll Software-Staff Duties & Responsibility-Transitions-DevelopmentalAssesments-Screening-IFSP-IEE-ITP-IEP-Anecdotal Notes-Preschool Consultant

and etc.

Work Exerience:

YMCA - Houston, Tx

Position:Youth Program Director

Assure the program is geared to the individual children with concern for their interests, special talents, individual

style, and pace of learning. Assure curriculum is developmentally appropriate and meets the individual needs of each child.

Assure all children are treated with dignity and respect. Assure proper communication with parents, children, staff, and co-workers.

Identify staffing needs and submit to Executive Director of Child Care Services. Responsible for processing timecards for bi-weekly payroll for the childcare and youth program employees. Develop, manage, and monitor the childcare and youth department budgets and meet or exceed budget targets. Assure information on families, children and employees remain confidential. Work with staff and volunteer leadership to help plan, train, motivate and oversee the campaign to reach the campaign goal. Oversight of youth and family related events occurring at the Program Center which may include but is not limited to family nights, parents/kids’ night out, Daddy/Daughter Dance, Healthy Kids Day, and Halloween at the Y. With community needs in mind, develop year-round youth sports programs/activities to include 3 to 4 youth summer specialty camps which run 1 week each as well as preschool sports programs to run at various times of the year. Assume equal responsibility for all housekeeping duties. Assure completion of all administrative paperwork including but not limited to attendance, meal counts, incident reports, supply and equipment requests, newsletter, and curriculum in a timely manner. Participate in recommended trainings, and complete and upkeep Professional Development Record with the YMCA of the USA to ensure professional growth. Report all incidents to the Executive Director of Child Care as well as the Branch Director. Attend and participate in all staff meetings. Perform additional duties at the request of the Branch Director.

The Circle. LLC - Houston,Tx 08/04/2015 - 11/02/2022

Position: Director / HR

I managed and supervised a staff of thirty employees, to create unique and engaging environment experiences. I provided leverage and develop “best in class” educators to be passionate and committed professionals. I ensured that the site is operating effectively; maintain license regulations, while incorporating safety and health along with educational standards. I administer document verifications for present staff as well as new hires. I created a marketing and sales strategies that allow revenue to double in various area. I partner with parents to develop a shared desire to provide the best care and education for their children. I cultivated a positive relationships with families, teaching staff, school district leaders, state licensing and, community contacts and corporate partners. I provided obtainable knowledge and skills for my staff to allow them to be a service in the community and preschool environment. I provided a positive and strong leadership skills set to be an effective professional. The company organization software database allow me to make changes, corrections, adjustments, discounts and compute late fees. I have the skills and the ability to problems-solve and grievances quickly under pressure. I Implemented clearance for criminal background check. I abided by all personnel policies and procedures. I'm a highly effective self-starter with a high degree of discipline and a very strategic focus professional. I was responsible for all aspect of Human Resource, such as a variety of administrative business supported activities in areas such as accounting, finance, time and labor, budgeting and revenue increase and along with clients and staff retention. I created requisitions, on-boarding, off-boarding and training of new hires. I'm an effective and professional verbally and written communicator. I prepared and managed center budget. I managed and order needed supplies on Market Place. I encouraged and supported all volunteers. I Implemented and participated in staff and parent meetings.

DFPS/ CPS - Houston, Tx 10/05/2015 - 12/31/2018

Position: Night Unit INV/Admin III

I was the point of contact with the office Administrator. I Implemented a filing system and organization of records, legal documents, correspondence, grievances and other memorandum. I was responsible for investigation of allegations, grievances and investigations of unit cases, scanned case files and keeping other documentation up to date in the database tracking systems. I administered basic clerical duties such as filing, faxing, copying, and handling incoming mail and documents. I scanned required records. I coordinated with outside legal collaborative to meet organizational needs on behalf of management. I Implemented other job-related duties as assigned. I located and retrieved requested records and distributed prepared legal documents to required departments.

GCCSA HeadStart - Houston, Tx 08/07/2007- 06/26/2015

Position: Management/ Director

I managed the entire facility. I provided supervision to a staff of seventy-three. I Implement classroom observations. I ensured safety and well-being of students and staff at the center. I ensured the proper use of building materials and equipment. I ensured that all age- appropriate learning was conducted. I administer document verifications for present staff as well as new hires. I was responsible for evaluating the performance of subordinates and recommend hiring, transfers, promotions, and terminations through appropriate chain of command. I provided record-keeping. I was responsible all aspect of human resources. I was responsible for working cooperatively with colleagues, families, community partners and outside vendors to coordinate programs and activities for in house field trips and other full-day events. I collaborative with outside service such as therapist, diagnostic technician. I was responsible for implement bi-weekly staff meetings on policy procedures in order to comply and ensure the rights of Grievances, License, DEA Act, OSHA, HIPAA and Employee Labor Laws. I was responsible for providing training to new employees. I was responsible for conducting monthly parent meetings for the growth and improvement of the children and families in our program. I was responsible for completing bi-weekly payroll and daily attendance for staff.

HISD - Houston, Texas 08/09/2005 -05/31/2007

Position: SPED-Co-Teacher / Title 1 Teacher

I collaborated with students, parents, and other members of staff to develop IEP through the ARD. Committee process for each student assigned. I Implemented an instructional, therapeutic, or skill development program for assigned students and show written evidence of preparation as required. I planned and use appropriate instructional and learning strategies, activities, materials, and equipment that reflect understanding of the learning styles and needs of students assigned. I worked cooperatively with classroom teachers to modify regular curricula as needed and assist special education students in regular classes with assignments. I participated in ARD Committee meetings on a regular basis. I conducted assessment of student learning styles and use results to plan for instructional activities.

NCI HeadStart -Houston, Texas 04/06/1996 - 07/29/2005

Position: Lead Teacher / Asst.Director

I Implemented and demonstrated knowledge of Head Start mission, goals, policies and procedures. I demonstrated knowledge of Head Start’s Performance Standards, Early Learning Childhood Standards, Outcomes and other regulatory requirements. I communicated and collaborate with Child Development Specialists and all content area staff to implement services that meet the needs of children and families assigned to my classroom. I communicated and collaborate with teaching staff, substitutes and volunteers to implement services that meet the needs of children and their families assigned to my classrooms. I provided leadership and direction to Teacher Assistants and/or Teacher Aides assigned to my classroom. . I administer document verifications for present staff as well as new hires. I ensured required tasks and supporting documentation are completed in a timely and accurately manner, including but not limited to home visits, developmental screeners, parent conferences, assessments and anecdotal notes and etc.

HHS -Houston, Tx 07/12/1993- 04/28/1995

Position: Grievance Admin

I maintained timely, and effective communication. I administer document verifications ensured completion of all appeals and grievance cases in compliance with contract service standards thru logging and tracking system. etc..

EDUCATION:

Degree: Bachelor

Degree: Associate of Applied Science

Ashworth College, Norcross, GA

Certification: Computer and Business Management

Chicano Career Center - Houston, Texas

License: Childcare Director

Texas Department of Family and Protective Services -State of Texas

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