Rochelle Rutter

** **** ******

Welkom

Free state

South Africa

9459

adzlhm@r.postjobfree.com

083*******

• Served as the main contact for internal sales inquiries.

• Handled customer service requests and responded to customer inquiries in a timely manner.

• Maintained accurate records of sales transactions.

• Processed customer orders, created invoices, and tracked orders from placement to delivery.

• Tracked customer complaints and resolved any issues in a timely manner. Personal Information

ID: 961**********

Driver’s License: Code 8 (Own transport)

Highest Grade Passed: 12

Language: Afrikaans – Speak, Read and Write

English – Speak, Read and Write

Professional Experience

January 2022 – Present

Sales Administrator Becker Bellambie Mining & Industria In my role as an Internal Sales Administrator within the mining industry, specializing in pump manufacturing, I have played an integral part in ensuring the efficient operation of our sales department and the successful delivery of pump solutions to our valued clients. My responsibilities have encompassed a wide range of tasks aimed at providing essential support to our internal sales team and contributing to the overall growth and success of our company. Here is a concise summary of my key contributions and responsibilities:

1. Order Processing and Management: A core aspect of my role has been processing and managing customer orders with meticulous attention to detail. This includes verifying order accuracy, pricing, quantities, and delivery timelines while ensuring compliance with company policies and industry standards.

2. Customer Engagement: Effective communication with our clients is paramount. I have actively engaged with customers, promptly addressing inquiries, providing product information, and assisting with order status updates, fostering strong and lasting customer relationships.

3. Sales Support: My role has been to provide critical administrative support to our internal sales team. This includes preparing sales quotes and proposals, enabling our sales representatives to focus on building client relationships and driving revenue. 4. Inventory Coordination: Collaborating closely with our production and warehouse teams, I have assisted in monitoring and managing inventory levels to ensure that we maintain the right balance between demand and supply, minimizing delays and optimizing cost-efficiency.

5. Order Tracking and Fulfillment: Tracking the progress of customer orders from initiation to delivery has been a key responsibility. This ensures timely delivery and provides customers with real-time updates, enhancing their overall experience. 6. Regulatory Compliance: In the mining industry, adherence to industry regulations and safety standards is imperative. I have supported efforts to ensure that our products and processes align with these standards to guarantee the safety and satisfaction of our clients.

7. Cross-Functional Collaboration: Effective collaboration across various departments, including production, logistics, and finance, has been essential. I have actively participated in cross-functional teams to streamline processes, troubleshoot issues, and enhance overall operational efficiency.

In conclusion, my role as an Internal Sales Administrator in the mining industry's pump manufacturing sector has been pivotal in facilitating seamless operations, supporting our sales team, and ensuring the satisfaction of our clients. Through meticulous order processing, customer engagement, data management, and cross- functional collaboration, I have contributed to our company's mission of providing high-quality pump solutions to the mining sector. My commitment to excellence and continuous improvement has played a significant role in our ongoing growth and success. June 2018 - January 2022

Receptionist Becker Bellambie Mining & Industria

As a receptionist in the mining industry, specializing in pump manufacturing, I have been the welcoming face and voice of our company, serving as the first point of contact for clients, visitors, and callers. My role has been pivotal in ensuring a positive and efficient experience for all stakeholders. Here's a summary of my key responsibilities and contributions:

1. Frontline Communication: I have been responsible for greeting visitors and clients with a warm and professional demeanor, creating a positive first impression of our company.

2. Phone Handling: Managing incoming calls, directing them to the appropriate departments or individuals, and providing information or assistance as needed.

3. Administrative Support: Assisting various departments with administrative tasks, including data entry, filing, and document management, to ensure smooth day-to-day operations. 4. Appointment Scheduling: Coordinating and scheduling appointments, meetings, and to optimize the efficient use of company resources.

5. Mail and Package Handling: Receiving, sorting, and distributing incoming mail and packages to the respective recipients, ensuring timely and secure delivery.

6. Information Dissemination: Providing basic information about our pump products, services, and company policies to visitors and callers.

7. Problem Resolution: Addressing minor issues and inquiries promptly and professionally or routing them to the appropriate personnel for resolution.

8. Team Collaboration: Collaborating with colleagues and departments to provide seamless administrative support and maintain a welcoming and organized reception area. In my role as a receptionist in the mining industry's pump manufacturing sector, I have played a crucial role in maintaining a positive and efficient environment, both for internal and external stakeholders. My dedication to professionalism and my commitment to excellent communication have contributed to the overall success and reputation of our company within the industry. March 2015 - June 2018

Secretary Fouche Plumbers

As a secretary for a plumbing company, I've efficiently managed administrative tasks, provided exceptional customer service, and ensured the smooth flow of office operations, contributing to the company's success and client satisfaction.

Education

January 2009 - December 2014

National Senior Certificate (Matric) Goudveld Hoërskool, Welkom Key Skills

- Organized

- Multi-Skilled

- Punctuality

- Attention to Detail

- Problem Solving

Extra – MS Office

MS Excel

CRM Software capture

Certifications

April 2018

Sage Pastel DLR Accounting - Pastel Services & Training May 2018

Sage Pastel Intermediate DLR Accounting - Pastel Services & Training June 2019

First Aid Level 1 TM Training Solutions

In House training for Internal sales and Receptionist

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