Customer Service High School

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regulations and Title 31 compliance.

Processed various cash transactions and answered gaming customer questions.

Counted and recorded assigned funds and made exchanges of funds throughout shift.

Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.

Supported guest satisfaction and loyalty through prompt customer service and timely payouts.

Complied with casino policies and protocols to maintain transaction accuracy, efficiency and security.

Documented exchanges accurately, reconciled transactions and processed authorization forms.

Quickly and accurately counted drawers at start and end of each shift.

Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.

Reported and filed paperwork for casino transactions, noted and investigated discrepancies and reported on notable incidents.

Completed casino cage transactions on behalf of customers. OWNER/ BAR MANAGER 03/2009 to 08/2020

Crossroads Promotions Skiatook, OK

Closed out cash register and prepared cashier report at close of business.

Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.

Maximized customer service by training staff, overseeing operations and resolving issues.

Kept alcoholic beverages well-stocked and organized to meet expected demands.

Recruited, hired and trained staff on bar practices, customer service standards and productivity strategies, providing Number% improvement over prior onboarding process. Adhered to state laws regarding alcoholic beverage services and customer regulations.

Followed all safety requirements for alcohol service and maintained network of available ride services for inebriated customers.

Took customer orders and capitalized on opportunities to sell special beverage and food options.

Reduced labor costs by improving employee schedules and workflows to capitalize on individual strengths and better meet forecasted customer demands.

Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.

Motivated and disciplined employees and implemented new mentoring program, which increased worker morale.

EDUCATION Diploma General Studies 08/1983

Choctaw High School, Choctaw, OK

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