Ashley Keenan

**** ***** **. *** *

Muskegon, MI 49441

231-***-****

adzlge@r.postjobfree.com

Objective

To transition into an position where I can utilize my strong customer service, organizational, and computer skills.

Summary of Qualifications

●Customer Service

●Office Assistant

●Proficient in Microsoft Office

●Great Communication Skills

●Self-motivated

●Tech Savvy

Work Experience

Muskegon County Circuit Court Records (GoodTemps)

Muskegon,Mi

01/2021-present

●Ability to process paperwork and maintain confidentiality of documents.

●Answering telephone, letters and email of public.

●Open Mail and distribute appropriately.

●Database entry utilizing OnBase and TCS.

●Scanning Documents into OnBase

●Conduct background checks

Mindin My Buziness Kreations

Muskegon, MI

08/2019 to -2/2021

●Take incoming orders by phone or email

●Help customers pick and decide on designs

●Educate customers on products, services, costs, and payment options

●Manage client database using Excel

●Interact with clients to build rapport

●Negotiate and offer solutions on bulk orders

●Create and manage invoices

●Follow-up and create solutions for delinquent accounts to secure payment

Patient Access Representative, Registriation Clerk

Mercy Health Partners –

Muskegon, MI

4/2020 - 8/2022

Emergency Department

Taking and completing billing questions/ consultation

Handle inquiries and patient intake.

Use of computer programs such as Excel, Microsoft, Power point, Quick Books, Outlook, etc.

Kettle Operator/C.I.P Operator/Lab Tech

Nestle Gerber, Fremont, Michigan

09/2015 to 05/2019

●Responsible for checking and adjusting volume, weight, consistency, color, taste, and texture of products

●Check and adjusted sweetness plans PH.

●Used salt-meter, texture screen, and other necessary methods and equipment for checking purposes

●Operated, assembled, and disassembled related equipment such as mills, finishers, pumps, and strainers

●Weighed and measured ingredients

●Recorded necessary data and performed C.I.P on equipment

●Perform lab test on finished product and documented results.

Patient Care Coordinator

Mercy Health – muskegon, Mi

4/2016 - 6/2019

Assist patients and providers with coordinating of referrals, obtaining authorizations and scheduling.

I am responsible for understanding benefits coverage and ensures patient's care

I coordinated essential Functions, completing referrals for patients and coordinates with referring and receiving practices and/or departments.

Coordinate and prepare financial estimates for patients. Obtains all authorizations needed.

Directs patients to providers in their insurance plan. Reviews benefits and educates patient on insurance coverage.

Coordinates and schedules surgical procedures, diagnostic testing, or other services within various departments with internal and ancillary providers.

Review schedules and confirm schedules are accurate and time is properly allocated. Follows up on all referrals to ensure no care gaps.

Education/ Licensing/Certificates

Diploma - General Studies, Muskegon High School, MI, 2001-2005

Contact this candidate