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Customer Service Financial Services

Location:
Houston, TX
Posted:
September 10, 2023

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Resume:

Versatile and results-driven professional with expertise in finance, fintech, tech, sales, and management. Proven track record in acquiring clients, exceeding sales targets, building strong relationships, and providing exceptional service. Skilled in navigating diverse industries, delivering top-line sales, and streamlining operations. Seeking a challenging role to apply my skills and drive success for your organization.

Persuasive Negotiator

Revenue Dynamo

Trusted Relationship Builder

Tenacious Closer

Strategic Thinker

Customer-Centric Champion

Results-Driven Performer

Dynamic Communicator

Inspiring Leader

Best Version Media

Advertising Sales Consultant

Consistently surpassing sales targets and leveraging strong client relationships to drive revenue growth in a high-income print magazine.

Accomplishments:

Puzzlez Innovationz

Strategic Client Acquisition Specialist

Strategic Client Acquisition Specialist at Puzzles Innovationz, utilizing exceptional sales skills and in-depth knowledge of SaaS and marketing solutions to drive new client acquisitions and deliver exceptional results. Accomplishments:

Proactively generate high-quality leads through effective cold calling and lead generation strategies. Successfully acquire new clients by conducting persuasive presentations and negotiating favorable payment terms.

Acts as a trusted liaison between clients and the development team, ensuring seamless communication and delivering tailored solutions that meets client objectives. Achieved a remarkable sales record, consistently exceeding monthly targets by 20% and generating substantial revenue growth.

Cultivated and maintained over 100 client relationships, resulting in a 30% increase in client retention and significant upselling opportunities.

Implemented innovative marketing strategies that led to a 25% increase in advertisement placements, effectively expanding market reach and capturing new business. Received recognition as the top-performing sales representative. June 2023 to present

April 2023 to present

SALES PROFESSIONAL

+1-817-***-****· adzlg5@r.postjobfree.com ·

510 Richmond Ave Houston, TX 77006

Dexter Izu

PROFESSIONAL EXPERIENCE

KEY COMPETENCIES

Highlevel

Sales Operation Analyst

Results-oriented Solutions Sales Consultant at Gohighlevel, driving significant revenue growth through successful client acquisitions, compelling product demonstrations, and a consultative approach. Dec 2022 to April 2023

Regions Bank

Honda Financial

Ascentium Direct Sales/Junior Underwriter

Lease-End Consultant/Customer Data Analysis

Results-driven Relationship Sales and Credit Analyst at Regions Bank, leveraging expertise in underwriting, personal banking, and relationship management to drive revenue growth and deliver exceptional customer experiences.

Customer-focused and detail-oriented professional at Honda Financial, with expertise in lease-end management, financing, and exceptional customer service, ensuring seamless transitions for clients and driving business growth.

Accomplishments:

Accomplishments:

Demonstrated expertise in underwriting personal banking loan transactions, ensuring compliance with policies, credit guidelines, and regulatory requirements. Proactively assessed prospects' creditworthiness, gathering credit information, analyzing financial statements, and effectively qualifying loan requests. Built strong client relationships by providing exceptional customer service, addressing client needs, and offering personalized banking solutions, resulting in a 20% increase in client retention. Consistently exceeded sales targets by effectively cross-selling banking products and services, contributing to a 25% increase in revenue and expanding the bank's customer base. Provided exceptional customer service to clients returning leased Honda vehicles, resulting in a 98% customer satisfaction rating and a significant increase in repeat business. Consulted with clients on end-of-lease options, delivering tailored solutions and negotiating favorable contract terms, leading to a 20% increase in lease renewals. Upsold and cross-sold Honda products and services to clients at the end of their vehicle lease, contributing to a 15% increase in revenue and fostering long-term customer loyalty. Successfully underwrote financing loans, ensuring compliance with regulations and achieving a 95% loan approval rate, resulting in increased revenue and customer acquisition. May 2020 to Aug 2021

Sep 2019 to May 2020

Zena Financial Services

Commercial Loan Broker

Highly accomplished Commercial Financing Consultant at Zena Financial Services, leveraging an extensive network of lenders and a comprehensive understanding of financial products to secure optimal loan agreements for diverse businesses.

Accomplishments:

Specialized in brokering a wide range of loans including business loans, real estate loans, equipment financing, business credit lines, merchant cash advances, and SBA7a loans, securing over $10 million in funding for clients.

Established and nurtured relationships with 120+ lenders and financial institutions, ensuring access to a diverse range of financing options and maximizing approval rates for clients. Developed a reputation for meticulous financial analysis, working closely with accountants to ensure accurate and comprehensive loan packages, resulting in a 90% approval rate for loan applications. Aug 2021 to Dec 2022

Accomplishments:

Consistently exceeded sales quotas, delivering a remarkable 150% of target revenue in the first year and maintaining a track record of surpassing goals.

Conducted compelling product demonstrations and presentations to potential clients, resulting in a 40% increase in conversion rates and accelerated deal closures. Developed and maintained strategic partnerships with key clients, leading to a 25% increase in referral business and fostering long-term customer loyalty. University of Texas at Arlington

Southern Methodist University Cox School of Business Bachelors of Science in Communication Technology

Masters of Business Administration - In progress

EDUCATION

Amazon Sorting Center

Logistics Assistant Manager

Highly efficient and results-oriented Operational Efficiency Manager at Amazon, driving exceptional performance and cost savings through strategic logistics management, strong leadership, and process improvements.

Accomplishments:

Led a team of 50 to 100 associates, ensuring the efficient sorting and timely shipment of packages, consistently meeting and exceeding performance targets. Implemented process improvements that reduced sorting and shipping time by 25%, resulting in substantial cost savings for the company.

Fostered a culture of operational excellence, training and mentoring associates to optimize productivity, resulting in a 15% increase in overall efficiency. Received recognition for outstanding performance, contributing to the company's successful handling of peak holiday seasons with tripled staffing levels while maintaining high productivity and customer satisfaction.

June 2016 to Jan 2018

The People's Business DFW

Territory Sales Director

Accomplished Territory Sales Director at People Business DFW, driving top-line sales at high velocity through strategic account management, exceptional leadership, and a customer-centric approach. Accomplishments:

Administered and sustained 200+ client accounts, consistently exceeding revenue targets by 30% through effective relationship building and upselling strategies. Mentored and managed a team of four sales representatives, providing guidance, training, and motivation that resulted in a 20% increase in individual and team sales performance. Developed and implemented targeted marketing strategies, resulting in a 15% increase in lead generation and successful penetration into new markets. Achieved high customer satisfaction by delivering exceptional service, promptly addressing client inquiries and concerns, and consistently delivering on commitments. Jan 2018 to Aug 2019



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