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Customer Service Account Executive

Location:
Lexington, SC
Posted:
September 09, 2023

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Resume:

Rebecca “Becca” Martin

Cell: 850-***-****

Email: adzlfz@r.postjobfree.com

Professional Summary:

Eleven years of managerial experience, excellent oral and written communication skills, outstanding interpersonal and customer service skills. Motivated, detail oriented, organized team player with ability to prioritize. Established strong background in retail and corporate sales. Successful accomplishments in fundraising, marketing and public relations.

Seeking a position where I can utilize my wealth of experience and passion to serve as tools in making a difference with the right organization.

Skills Summary:

Executive oversight for commercial business and Healthcare practice

Worked closely with Executives and Vendors/Suppliers to fulfill needs and accomplish projects

Accounts payable/receivable, data entry, and insurance verification

Payroll, scheduling, ordering and receiving

Maintained financials, bank account reconciliation and monthly income audits

Managed all incoming and outgoing monies for practice/business

Responsible for and maintained PPI and HIPPA data

Experience working as a medical assistant administrating injections, casting, interviewing, taking patient vitals, and entering patient data.

Versed in HIPAA, meaningful use, Medicare and Medicaid, and some coding

Proficient computer skills

Implemented and oversaw a major software change on two separate occasions.

Hired and terminated employees.

Marketed practice/business using various marketing tools (to include digital marketing/social media) and creative techniques.

Customer Service

Acknowledged customer/patient comments and complaints in a calm, unbiased way.

Resolved all customer/patient complaints in a tactful and timely manner.

Extensive inside/outside collections experience.

Strived to excel beyond customer expectations to establish repeat business.

Software Applications

● Microsoft Office, Microsoft Word, Excel, Outlook, Publisher, Power Point, QuickBooks/Intuit, Office 365, ProfitMaker, CheckMark, Redtail, Bullhorn, and Adobe.

● Various medical and other software programs; some include: NextGen, Allscripts (Tiger/Mysis), MD Logic, Eclinical Works, Star, ESP Online, and ESP Web.

EMPLOYMENT HISTORY

New Accounts Specialist

Brokers Holding Group

4/23 to present

State Department Executive Director

American Legion Auxiliary

Wanted more home/work life balance

4/21 to 4/23

Administrative Assistant

Snelling / The McDaniel Corporation

Temp position

4/20 to 9/20

After Care Director

Northside Christian Academy

Program closed due to pandemic. 2nd job

9/19 to 3/20

President

The Joe Henry Company, Inc.

Managed company until I purchased it in 2017. Closed business in Jan 2020 -Covid

3/15 to 1/20

Practice Manager

Coastal Orthopedics, Panama City, FL

Moved to Lexington, SC

4/12 to 8/14

Medical Receptionist

Bay Orthopedics, Panama City, FL

Followed doctor to Coastal Ortho

8/09 to 4/12

Medical Receptionist

Coastal Urgent Care, Panama City, FL

Part time work, 2nd job

9/11 to 5/12

Account Executive

Beach 95.1 (WBPC), Panama City, FL

Better opportunity/stability

10/08 to 5/09

Caregiver

Katherine Railey, Panama City, FL

Client moved out of state

2/08 to 10/08

Receptionist

Primecare, Panama City, FL

2nd job while at Bay Ortho

12/06 to 3/07

Account Executive

PCRG, Panama City Beach, FL

Better opportunity/stability

4/06 to 12/06

Server

Outback Steakhouse, Panama City, FL

Part time work/2nd job

1/06 to 6/06

Secretary

Stephens Service Co., Panama City, FL

Radio job required me to give resignation

5/05 to 5/06

*Husband is retired military since 2019*

CERTIFICATIONS:

Licensed Life Health and Accident Insurance Agent – South Carolina

PAST PROMINENT POSITIONS:

DEC Officer – American Legion Auxiliary

Board Member – Seacrest Wolf Preserve

PTA President – South Carolina Science Academy

Board Member/Board Chair – South Carolina Science Academy

Handler/Public Relations Volunteer – Seacrest Wolf Preserve, Chipley, FL 2004-2008

ADDITIONAL INFORMATION

Served with two non-profit organizations Hearts of Love/Hearts of Hope International and Seacrest Wolf Preserve. Hearts of Love/Hearts of Hope International, Panama City, FL is dedicated to providing orphans with major medical care unavailable to them in their area. Seacrest Wolf Preserve, Chipley, FL dedicated to the preservation of wolves and their impact on the eco-system. While volunteering at Seacrest, I coordinated one of the most profitable fundraising events.

I orchestrated and oversaw many fundraisers for South Carolina Science Academy. The last year of the school’s charter, my team and I brought in records revenue for a single fundraiser event in the Academy’s history.

As a personal passion, I enjoy and believe in supporting my community with my talents and resources. Some of the organizations I have supported are: Nancy K. Perry Children’s Home, Pawmetto Lifeline, SCDNR, God’s Inc., Compassion International, SC Trooper’s Association, Blinded Veterans Association of South Carolina, Harvest Hope, Mission Lexington, Oliver Gospel Mission, Transitions, and the American Legion Auxiliary.



Contact this candidate