Valerie Millan Bones

**** ***** **** **, *******, FL 32819

P: 609-***-**** E: adzlfu@r.postjobfree.com

CAREER SUMMARY

Bilingual in Spanish. Driven customer service professional offering 15 years of uniquely blended work experience in customer service. Proven ability to identify and pursue opportunities to improve business efficiency and streamline processes. Known for keen organizational skills and aptitude to successfully handle multiple projects while meeting strict deadlines. EMPLOYMENT HISTORY

Miller’s Alehouse, St. Cloud, FL

September 2022 - Present

Server - Food Prep

● Receive food, and drink orders & serve customer requests to the standard required.

● Ensures timely delivery of all foods & beverage items to customers.

● Understands menu content and keeps up to date with any menu changes.

● Answers guest queries in a polite and helpful manner.

● Looks after guests with special needs i.e. dietary requirements, allergies, mobility, etc. Quilez & Associates / CVS Pharmacy, Statewide

November 2014 - July 2022

Event Manager / Medical Assistant

● Follow up with Property Management prior to the event to assure our arrival.

● Set up and calibrate equipment.

● Interact with residents, and educate them on what we have to offer and the benefits of their participation.

● Assist as a translator and Medical Assistant.

● Ensure everyone has a great experience with our visit.

● Take pictures of events and send the daily report. Mango’s Tropical Cafe, Orlando, FL

December 2015 - December 2017

Entertainer - Server

● Receive food, and drink orders & serve customer requests to the standard required.

● Ensures timely delivery of all foods & beverage items to customers.

● Understands menu content and keeps up to date with any menu changes.

● Answers guest queries in a polite and helpful manner.

● Looks after guests with special needs i.e. dietary requirements, allergies, mobility, etc. KEY STRENGTHS

Administrative: Project Management Management Accounts Clerk Customer Relations Personal: Creative Problem Solving Emotional Intelligence Team Building Detail EDUCATION / TRAINING

Certificate Central Florida Institute 2012

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