JA JAYDA-DAWN

ALONTAGA

AIEA, HI ***** 808-***-****

adzlf7@r.postjobfree.com

PROFESSIONAL

SUMMARY

Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.

EXPERIENCE WITH EXCEL SPREADSHEET

SKILLS Administration and Reporting

Issue and Conflict Resolution

Managing Props

Scheduling and Coordinating

Managing Laborers

Managing Employee Relations

WORK HISTORY STATEWIDE MATERIAL HANDLING MANAGER 02/2021 to CURRENT Bacon Universal Co Honolulu, United States

Accomplished multiple tasks within established timeframes. Onboarded new employees with training and new hire documentation. Cross-trained existing employees to maximize team agility and performance.

Maximized performance by monitoring daily activities and mentoring team members.

Evaluated employees' strengths and assigned tasks based upon experience and training.

Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.

Developed and maintained relationships with customers and suppliers through account development.

Delivered feedback to decision-makers regarding employee performance and training needs.

Approved regular payroll submissions for employees. Applied customer feedback to develop process improvements and support long-term business needs.

Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement. ASSISTANT MANAGER 02/2020 to 02/2021

LEX BRODIES Honolulu, United States

Maintained positive customer relationships by responding quickly to customer service inquiries.

Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.

Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.

Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.

Rotated merchandise and displays to feature new products and promotions.

Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings. Provided weekly work schedules to employees to accommodate business demands and vacation requests.

Processed payments for credit and debit cards and returned proper change for cash transactions.

Reconciled daily sales transactions to balance and log day-to-day revenue.

Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget. Promoted professional growth and facilitated talent development of each associate to drive performance excellence.

Walked through store areas every hour to identify and proactively resolve issues negatively impacting operations.

Approved regular payroll submissions for employees. Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.

Reviewed sales and gross profit reports to determine options for increasing market growth.

Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.

Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.

SERVICE WRITER 10/2016 to 01/2021

Servco Waipahu, HI

Greeted and registered customers requiring service and directed automobiles to service garage.

Accurately diagnosed and recorded service needs on work orders and provided details to technicians.

Answered service department phone and responded promptly to questions and messages.

Implemented routine scheduled maintenance programs for established customers.

Assigned jobs to technicians according to experience and knowledge of handling specific repairs.

Provided customers with estimation of repair costs and reasonable timeline for completion of service.

Verified warranty plans and coverage and uncovered hidden warranties. Advised management members on customer issues or mechanical repair problems.

Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.

Conferred with sales teams to schedule and price repair requirements for used and new vehicles.

EDUCATION High School Diploma 06/1997

Nanakuli High School, Waianae, HI

Received SALUTATORIAN

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