AUDREY FRANKLIN 908-***-****

Charlotte, NC ***** adzley@r.postjobfree.com

Professional Summary

Over 15 years of comprehensive experience supporting Operations Teams, Senior Executives and Management of all levels. Well-organized, focusing on attention to detail, applying appropriate skills where needed, work well with single and team projects as well as providing assistance of a professional and confidential nature, with a solid work ethic.

Skills

• MS-PPT

• Workday

• Analysis

• Collaboration

• Employee Engagement

• MS-Excel

•MicroStrategy

• Tableau

• Creativity

• Employee Networks Leader

• SharePoint

• Reporting

•Communications

• Event Planning

Area of Expertise

Report analysis and customization, database management, project management, presentation development, communications, sizable event, planning, and creativity. Executive professional support, cross functional support, as well as driving diversity and inclusion..

Key Accomplishments

Winner of the prestigious Bank of America Delivering One Company Award. On Volunteer Honor Roll 2 years in a row, promoted within the organization and quickly learned + utilized various platforms/ internal systems specific to my role. Named D&I Ambassador, spearheaded monthly team meetings to streamline office activity; ensure adequate support for projects and events; implemented New Employee Welcome Packets; identified cost savings by negotiating and providing cost efficient alternatives - decreasing lodging and group meeting expenses by 5%.

Professional Experience

Business Support Lead II

Bank of America – Charlotte, NC

August 2021 - Present

Provide business support for Global Equities Operations Unit to include:

• Create and design PowerPoint decks for SLT, business review, engagement, recognition, ADHOC (weekly monthly, and quarterly).

• Bring insight to management with a focus on areas of improvement.

• Develop and maintain work routines and processes.

• Admin of recognition tools, manage global recognition, budget & allocation.

• Analytical reporting.

• Approval proxy.

• SharePoint Design and maintenance.

• Lead employee engagement ‘bring your whole self to work’ through volunteering and team building.

• Create and management company volunteer event, while insurance policy and procedures are met.

Administrative Assistant III

Bank of America – Charlotte, NC

June 2018 – August 2021

Provide support to Sr. Executive and Senior Leadership Team (SLT) to include:

• Facilitate SLT meetings and specialty meetings.

• Non-confidential communications and updates.

• Meeting preparation, manage action items, and oversee mandatory training.

• Design and create PowerPoint presentations for Off-sites.

• Create various meeting agendas to include current events, requested topics, and guest speakers.

• Proxy for Interview Scheduler, ARM, Tech Direct, Recognition, and proxy for reporting RISO risk hours.

• Manage and schedule external candidate interviews.

• Plan and execute team building activities as well as volunteer efforts.

• Information sharing.

• Assist with special events, on-site Vendor demos, International visits.

• Drive company policy and procedures in everyday activity.

• Co-led GIS Executive Planning Committee.

• Create and develop ways to drive all-inclusive Team Meetings.

• Lead self-established Team Volunteer Committee and spearheaded multi-state volunteer event.

• Schedule domestic and international travel. Complete travel expenses.

• Approve team travel and expenses.

Project Support

Cisco Systems – San Francisco, CA

January 2017 – February 2018

Provide support for Senior Project team to include:

• Hosted Director Staff meetings – scribed and summarized meeting points and action items.

• Performed meticulous set up and preparation for multi-location Executive and Senior Executive meetings.

• Facilitated customer meetings, with emphasis on logistics and document preparation.

• Systemized executive’s email.

• Created spreadsheets for reporting and meetings.

• Host training seminars.

• Worked on ADHOC projects. Performed second review of Summer Intern resumes and qualifications.

Sr. Administrative Assistant

Ricoh - Charlotte, NC

April 2012 – January 2017

Provide support for Sales Executive to include:

• Prepared Executives for high level meetings.

• Scheduled travel and expenses.

• Arranged travel for customers.

• Reviewed and authorized staffs’ travel and expenses.

• Provided and proofed confidential correspondence of human resource letters, safeguarded electronic signatures, and sent confidential documentation via protected secured drive.

• Created, maintained, and utilized marketplace SharePoint sites.

• Tracked headcount, managed distribution lists, and principal in new employee onboarding.

• Functioned as Co-Leader of Diversity, Inclusion, and Social Responsibility Council; spearheaded volunteering.

• Designed presentations for Quarterly Recognition.

• Reported quarterly and YTD stack rankings.

• Trained new administrative staff, supervised activity, and Partnered in Executive Administrative pool of Q&A.

•Oversaw all sporting contracts, sporting tickets, invoicing, tracking, sponsorship, and corporate memberships.

Business Support Lead II

Bank of America – Charlotte, NC

June 2006 – August 2010

Provide business support to Sr. Executive and SLT team to include:

• Facilitated site visits and organizational meetings.

• Managed leadership communications, general announcements.

• Created and managed collaboration site to include weekly and monthly updates, and current company media news.

• Liaison for direct reports’ accuracy and on-time completion of all action items.

• Reporting and analysis for leadership meetings and Leader Business Reviews.

•Led associate connects to identify areas of concern while working with leadership to develop necessary action plans.

•Supplied Leaders with monthly updates of management teams’ accomplishments and highlights.

Extracurricular

Volunteer Event Manager

• Create and manage company volunteer events while ensuring policy and procedures are meet.

Carolinas Employee Networks and Affinity Group Collaboration Council (CEACC)-Communications & Operations Co-Led

• Coordinate, and execute large events i.e., Executive Meet Me Series.

• Strategize ways to bring consistency across all EN’s and AG’s events.

• Produce CEACC Monthly Newsletter.

• Collaborate with Enterprise Communications Team.

• Create and Manage Service Mailbox, DL

• Collaborate w/BACV, Enterprise Comms, and Market Leader

Employee Network Educator and Events Leader

My Environment Leadership Committee

• Promote education and awareness.

• Create ways to drive environmental self-help.

• Event planning with Partners.

• Project Lead for 10th Anniversary Virtual Event and Annual Gateway Virtual Expo and Charlotte Chapter as well as speaker in BofA 10th Anniversary video.

• SharePoint and Communications Co-Lead.

• Educator at Town Halls, EXPO’s, and events.

Black Professionals Group (BPG)

•Mentor students whose parent(s) are incarcerated (Kids2College).

• Mentee.

Inter-Generational Employee Network (IGEN)-Program & Events Lead to include:

• Develop ideas and ways to educate employees across generations.

• Present life’s current events help tools.

• Panelist for 'Back -To-School' Employee Meeting.

Events Leadership team – American Cancer Society (ACS)

Responsible for Luminaria area of Relay For Life annual event

• Fundraising

• Educating

• Volunteer coordinating

• Post event clean up

Continuous Education and Professional Development

South Piedmont Community College, Monroe, NC - Business Management

Ongoing training:

Company’s Learning Hub

On-line App Training

Completed training:

Sales Force.com (SFDC) training series

Individual Business Basics training

Individual strengthening seminars

National Diversity Council of Charlotte (NDCC)

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