Customer Service Law Enforcement
Resume:
Kevin Mitchell
Reidsville, NC *****
************@*****.***
I am seeking a career position that will utilize and further develop my experiences and skills. I have a background in leadership, communication, and professionalism. I am eager to learn and be a positive impact to your management team.
#readytolead
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Authorized to work in the US for any employer
Work Experience
Guard III
Deployed Services - Greensboro, NC
July 2023 to Present
Supervise and manage daily operations of security staff, authorize overtime, provide training, discipline, and evaluates performance.
Traffic Management Supervisor in training
NCDOT / ATKINS-Global - Greensboro, NC
June 2022 to July 2023
Monitor and manage traffic patterns and provide logistics on North Carolina highways. Provide motorist with emergency instruction during any incident or crises that affect North Carolina highways. Security Coordinator
Banknote Corporation of America - Browns Summit, NC July 2021 to May 2022
Supervise and manage 26 armed and 4 unarmed security officers at a high security Federal document printing plant. Complete and provide schedules, training, corrective actions, and leadership. Maintain and exceed contractual compliance obligations, through structure and professional standards. Security Site Supervisor
G4S Secure Solutions/ABB Inc - Greensboro, NC
June 2020 to July 2021
Supervise and ma18 armed officers and 6 unarmed security officers in a secured financial printing complex.
Responsible for scheduling, overtime approval, evaluations, and corrective actions. Driver Manager/Dispatcher
St. Joseph's of the Pines - Fayetteville, NC
August 2019 to June 2020
• Transport elderly and ADA members to care facility.
• Maintain Class B CDL
• Provide leadership, guidance, and discipline as needed to 22 transportation professionals. Transit Operations Supervisor
City of Fayetteville, NC - Fayetteville, NC
May 2019 to August 2019
Supervise an assigned group of 26 professional bus operator. Responsible for scheduling, training, accident/incident investigations, employee evaluations, resolving customer complaints, overtime approval, and disciplinary action if necessary.
Transit Operations Control Center Supervisor
Veolia Transdev - Phoenix, AZ
August 2011 to May 2019
Responsibilities
• Monitor all transit activity via HASTAS logistics software.
• Provide supervision, direction, and corrective action to over 800 professionals bus operators as situations / eventual arise on public transit.
• Coordinate with field supervisors to provide management assistance while in service.
• Coordinate with North & South yard dispatch Supervisors to minimize missed service miles penalties, in accordance with contract guild lines.
• Coordinate with North & South yard yard maintenance Foremen, to provide timely mechanical response to field breakdowns.
• Stage holding area buses from North & South yards to fill runs if needed.
• work seamlessly with 911 dispatchers, transit police officers, & respective Fire Dept & professional medical care providers.
Transit Operations Supervisor
Veolia Transportation Valley Metro - Phoenix, AZ
April 2007 to August 2011
Provide supervision and development to over 800 professional transportation operators by example, interaction, communication, and accountability within company policy and union agreement.
• Investigate, photograph, and record incidents, accidents, and crashes involving company operators and property.
• Communicate with mass transit patrons providing information and assistance to enhance their experience and liaison efforts with effectiveness.
• Perform complex administrative office duties, which assist in timeliness of communication, efficiency of job performance, and improve knowledge of many operating systems. Public Safety Lieutenant
Grand Canyon University - Phoenix, AZ
January 2004 to April 2007
Supervised 4 sergeants and managed 32 armed Campus Safety security officers.
• Prepared proposals and requested grants for assistance to meet state mandated training standards for armed officers.
• Developed and implementing standard operating procedures for Grand Canyon University Public Safety Office.
• Coordinated with student and faculty leaders, to direct resources as efficiently and effectively possible.
• Approve overtime to meet budgetary and staffing needs. Protective Service Officer
Maricopa County Protective Services - Phoenix, AZ
January 2000 to December 2005
Provide armed security escort for Maricopa County Board of Supervisor members, and other elected officials as assigned.
• Provide armed security for sensitive areas within Maricopa County buildings and property.
• Coordinate with Law Enforcement, Fire and Medical professionals to bring resolution quickly and safely.
• Firearms Instructor instructed and developed fundamental capabilities of 90 Protective Services Officers.
Deputy Sheriff
El Paso County Sheriff's Office - Colorado Springs, CO January 1996 to December 2000
Patrolled El Paso County providing law enforcement / emergency services, proactively and by way of 911 dispatch.
• Professionalism and leadership is the key in controlling a scene, to bring resolution quickly and safely to effected citizens.
• Communication affectively, precisely, and divergently when speaking, during radio transmissions, report writing and testifying.
• Community Oriented Policing, by working with the community to prevent and solve crime. Correctional Officer
Colorado State Department of Corrections - Cañon City, CO January 1995 to December 1996
Manage and interact with convicted adult offenders in a secured facility
• Communicate clearly and concisely, while remaining fair, firm and consistent.
• Leadership and professionalism is intricate in maintaining control of the facility.
• Distinguished sharpshooter, provided security from watchtower with high power weapons. Correctional Officer
Arizona State Department of Corrections - Tucson, AZ January 1990 to December 1995
Supervise and manage convicted and remanded juvenile wards of the State of Arizona.
• Crisis management intervention team, diffuse situations with least amount of force necessary
• Communicate with parents and other agencies weekly assessments and treatment plan compliance. Education
High school diploma
Pikes Peak Community College - Colorado Springs, CO Skills
• Transportation Management
• Law Enforcement
• Crisis Management
• Operating Systems
• Logistics
• Driving
• Case Management
• Military Experience
• Security
• Supply Chain
• Teaching
• Conflict Management
• Interviewing
• Bus Driving
• Customer Service
• School Bus Driving
• CCTV
• Supervising Experience
• Social Work
• Surveillance
• Individual / Group Counseling
• Management
• Group Therapy
• Behavioral Therapy
• Microsoft Windows
• Leadership
• Military
• Intake Experience
• Motivational Interviewing
• Recruiting
• Training & development
Certifications and Licenses
First Aid Certification
CDL B
CPR Certification
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