Customer Service Technical Support

RONNIE ENRIQUEZ

adzle3@r.postjobfree.com 909-***-**** San Bernardino, CA 92404

Summary

INTRODUCTION As a highly skilled professional with extensive experience in Warehouse/Logistics work, operations, and customer service. I bring a wealth of knowledge and expertise to any team. Throughout my career, I have consistently demonstrated my ability to provide exceptional service and support to customers while ensuring the smooth operation of various processes. With a proven track record of success in logistics, I possess a deep understanding of the importance of timely and efficient problem-solving, as well as the ability to work well under pressure. My strong communication and interpersonal skills have enabled me to effectively build and maintain relationships with customers, colleagues, and stakeholders alike. In addition, I have a strong background in warehouse operations management, including overseeing complex workflows and coordinating resources to meet project deadlines. My expertise in optimizing processes and identifying areas for improvement has helped to drive efficiency and productivity in all areas of my work. Overall, my diverse experience and dedication to providing outstanding service make me a valuable addition to any team.

Hardworking Formwork Carpenter successfully working in a solitary role or in team-driven environments. Offering a successful career history spanning more than 29 years.

Motivated professional offering value to any organization in need of great collaboration, interpersonal and multitasking abilities. Meets tight deadlines.

Diligent College Student focused on and dedication to prompt project completion and continual adaptation. Team-oriented collaborator with reliability and focus on equitable task distribution through group projects and motivation to accomplish mutually held goals.

Skills

Preventive Maintenance

Experience

Front Line Safety La Verne, California

Warehouse/Logistics Manager

02/2003 - 03/2022

Company manufactured and built first aid and safety bundles for the hospitality industry.

Managed 45 employees consisting of manufacturing, picking, and shipping associates.

Responsible for all of the inbound/outbound paperwork, ensuring all weights and notes were correct.

Experienced with SAP, Advance Excel (Vlookup and Pivot Tables)

Supported clients like McDonald's servicing over 1100 location's quarterly

Oversaw daily operations of the facility and worked closely with the facility in Chicago.

Negotiated rates and set up LTL as well as full truck loads. Working with 3PL to get customers best rate. Dispatch my 10 drivers for delivery and well as picking up product from our many vendors.To include shipping and receiving .Weekly cycle counts on many items for inventory control

Organized and Co-Facilitated reviews and one-on-ones with employees

Utilized Windows operating system (including UPS & FedEx shipping systems) to organize and pull orders, load trucks

Certified to operate stand-up and sit-down forklift as well as electric pallet jack

Construct and build railings and pallets

Expert in Scanco Scanners, Sage 100.

Everi Holdings Inc. Las Vegas, NV

On-Site Technician April 2022- May 2023

their ATM's and some electronic games• Provides technical support to customers on operational and maintenance items. • Exceptional customer service skills. • Performs advanced basic troubleshooting to identify, resolve, and provide root cause analysis. • Serves as customer contact on technical and service-related issues. • Assists with diagnosing mechanical, hardware, software, and systems failures using established procedures. • Performs preventive maintenance on equipment as directed by management. • Performs site surveys on all new orders. • Be able to multi-task and respond promptly to email, text, and Teams chat. • Maintains accurate inventory and accounting of all parts used at customer locations.

Education and Training

Bryman College El Monte, California

Certification: Computer and Processing Certification; ICD9 programming, 10 Key, 50 WPM

Advance Excel (Vlook up, Pivot Tables)

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