Crystal M. Miller

***** ****** **** ******

Southfield, Mi 48076

313-***-****

OBJECTIVE

My goal is to become an asset in a productive and effective work environment where I can utilize my skills and ability to the fullest resulting in a career long term.

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SUMMARY OF QUALIFICATIONS

●Excellent communication skills

●Quick learner

●Intermediate Computer skills(MS office)

●Reliable

●Honest

●Ambitious

EMPLOYMENT HISTORY

CSR( Remote)

VDart/Maryland Dept. of Labor 02/22/2021 - present

Responsibilities included receiving inbound calls from claimants calling in to check the

status of their claim, start a claim, refute a correspondence, setup their certification,

answer all questions and concerns, and being sympathetic due to their current situations. Having a listening ear was vital in order to better assist and defuse irate customers and situations.

Supervisor/Dispatcher

Bay Logistics Ypsilanti, MI 48198 06/2017 – 02/2021

Responsibilities include supervising a team of 5 hi- lo drivers relating to shipping and receiving. This job entails greeting the customers as they enter the office, find out if they’re picking up or dropping off, get the XPO # which helps to identify what exactly they’re receiving or dropping off and where its staged on the warehouse floor, next I give them a glad hand lock, assign them a dock, radio and notify our hi-lo drivers if it’s an outbound or inbound. Once the customer is serviced, I then sign their paperwork updating everything in the RF system then in Clips. If the customer is picking up, a BOL is created copies are given and service is complete. Updates are done daily into a spread sheet for our Daimler racks into the RF system and Daily Daimler Smart Trak System. I’m responsible for the complete inventory of what all we have in house monitoring what’s being shipped out and coming in. All incoming shipments either go into our Smart Trak or the Daily Daimler, The RF system and Clips on a daily basis.

CSR/Customer Solutions

Comcast Sterling Heights, MI 02/20 16 – 05/2017

Responsibilities include meeting the needs of every caller/customer be it to upgrade services, down grade, resolve every issues and concerns the customer may have. By being willing to do whatever means necessary to keep and maintain the best customer experience for the customer. Also being knowledgeable of every product and making sound precise decisions for the customer ensures that their needs are met with priority.

Recruiter/CSR

True Blue Staffing Solutions (People Ready) Trenton, MI 11/2013-01/2016

Responsibilities include providing temporary jobs for new hires regarding general labor, those with skilled trades, construction projects, drivers for warehousing, and manufacturing jobs for remote locations contacting employees on demand for short/ long term jobs. I administered drug test, ran background checks, and present the correct onboarding process.in which eligible employees have applied. I also use text messaging for communication to notify workers for jobs.

Team lead/CSR

Infinity Contact (Google Call Center) Ann Arbor, MI 02/2008 -10/2012

Responsibilities include answering very busy inbound calls from small, medium, and large business owners in need of advertising on Google with either Google Adword or Google Express. Leads also called in regarding other things pertaining to Google and I assisted them and answered all question and concerns. I often helped schedule appointments, set up accounts, assisted in the training for new hires. Before being promoted to G-desk, I was required to meet quotas and sell products weekly as I closed on the highest budget with a large business owner that brought in a very large amount of revenue to Google. I later was promoted having not to meet budgets and offered another position.

Supervisor/ Dispatcher

WOF 24 hr. Call Center Southfield, MI 05/2003 – 02/2008

Responsibilities include answering inbound calls and 911 calls across Michigan and all around the world including International calls. I trained and hired new hires, set up meetings and schedules, supervised 21 reps on my shift. For crisis situations, I immediately dialed 911 notifying the police and contacting the nearest hospitals for emergencies.

EDUCATION & TRAINING

Michigan State Univ. East Lansing, MI

River Rough High School - River Rouge, MI (College Prep Courses)

CERTIFICATES

AND LICENSE

Google Certified

Licensed Cosmetologist

CERTIFICATES AND LICENSE

Google certified & Cosmetology License

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