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Customer Service Human Resources

Hayward, CA
September 09, 2023

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Hayward, CA 94544

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision- making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.



• Used Microsoft Excel to develop inventory tracking spreadsheets.

• Resolved product issue through consumer testing.

• Supervised team of 8 staff members.

PCC LOGISTICS - Accounts Officer

Oakland, CA • 01/2020 - 02/2023

MetroPCS Corporate Store - Customer Service Agent

Oakland, CA • 02/2017 - 12/2019


Creating and processing invoices.

Cross-checking invoices with payments and expenses to ensure accuracy. Managing accounts payable and receivable.

Sending bills and invoices to clients.

Tracking organization expenses and Processing refunds.

Coordinated customer service team projects, achieving successful on-time completion.

Devised recommendations to streamline and simplify customer support system and improve response time.

Managed customer service effectiveness by monitoring performance and assessing metrics.

Utilized crisis management techniques to offer corrective solutions and maximize customer satisfaction.

Collaborated with cross-functional teams for smooth running of customer service operations.

Sought out extra training opportunities to enhance customer relationship management abilities.


• Internet Sales

• Business Development

• Driving Continuous Improvement

• Event Planning

• Patient Treatment

• financial analyst

• account payable

• financial report writing

• Quickbooks

• Sales retails

• Relations managements

• Human Resources


• Banking

• Leadership

• Product management


• Digital marketing



• Microsoft Dynamics

Keiser University

Fort Lauderdale, FL • Expected in


MBA: Accounting


Keiser University

Fort Lauderdale, FL • 05/2017

Bachelor of Arts: Accounting And



Nicaragua • 05/2014

No Degree: Financial Excell

Licenses & Certifications


Princeton University

Princeton, NJ • 02/2023

No Degree: Computer Science And


University of Michigan - Ann Arbor

Ann Arbor, MI • 01/2023

No Degree: Successful Negotiation And

Strategy Skills

• SHRA and sales forces certification



• Certified Sales forces

• Microsoft Excell

• Microsoft 365 fundamental

• Google data Analytics

DREAM FOUNDATION - Administrative Assistant

New York, NY • 01/2015 - 02/2016

DREW STATE - Finance Executive

01/2014 - 01/2015

Entered customer interaction details in sales system to track requests, document problems, and record solutions offered.

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Communicated with clients regarding account services, statements, and balances.

Participated in team meetings and training sessions to stay informed about product updates and changes.

Processed customer service orders promptly to increase customer satisfaction.

Adapted to new applications and maintained knowledge of current technologies.

Developed customer service policies and procedures to meet and exceed industry service standards.

• Managed filing system, entered data and completed other clerical tasks.

• Developed strategies to streamline and improve office procedures. Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.

Opened and properly distributed incoming mail to promote quicker response to client inquiries.

Managed department budgets and generated financial reports for management review.

• Volunteered to help with special projects of varying degrees of complexity. Completed forms, reports, logs and records to quickly handle all documentation for human resources.

• Assisted coworkers and staff members with special tasks on daily basis.

• Scheduled office meetings and client appointments for staff teams. Liaised between clients and vendors and maintained effective lines of communication.

Collaborated with C-level executives and stakeholders to develop long-term financial plans.

Analyzed business processes to identify cost savings and operational efficiencies.

Implemented and regularly reviewed financial controls to generate accurate and reliable financial data.

Prepared internal and regulatory financial reports, balance sheets and income statements.

Performed banking, business administration and financial tasks to guarantee five-star service for clients.

AGROCON NIC - Administrative Manager

04/2013 - 03/2014

Enhanced internal control systems and procedures to mitigate risk and support opportunities.

Maintained responsive organization with sustained revenue growth through industry forecast monitoring and deliberate financial planning.

Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.

Established internal audit procedures to validate and improve accuracy of financial reporting.

Developed and implemented improved filing systems for enhanced order and accuracy.

• Completed bi-weekly payroll for 6 employees.

Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.

Greeted visitors, employees and clients politely and professionally for excellent reception service.

Trained employees in company and regulatory compliance requirements to promote conformance.

Identified opportunities to streamline processes and improve office operations and efficiency.

Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.

Native Spanish writing, reading and speaking

English as second language speak, reading, write.



Native or Bilingual


Professional Working


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