Customer Service Human Resources
Resume:
KIMBERLI
HURTADO
adzldn@r.postjobfree.com
Hayward, CA 94544
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision- making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
PROFESSIONAL SUMMARY
ACCOMPLISHMENTS
• Used Microsoft Excel to develop inventory tracking spreadsheets.
• Resolved product issue through consumer testing.
• Supervised team of 8 staff members.
PCC LOGISTICS - Accounts Officer
Oakland, CA • 01/2020 - 02/2023
MetroPCS Corporate Store - Customer Service Agent
Oakland, CA • 02/2017 - 12/2019
WORK HISTORY
Creating and processing invoices.
Cross-checking invoices with payments and expenses to ensure accuracy. Managing accounts payable and receivable.
Sending bills and invoices to clients.
Tracking organization expenses and Processing refunds.
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Coordinated customer service team projects, achieving successful on-time completion.
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Devised recommendations to streamline and simplify customer support system and improve response time.
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Managed customer service effectiveness by monitoring performance and assessing metrics.
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Utilized crisis management techniques to offer corrective solutions and maximize customer satisfaction.
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Collaborated with cross-functional teams for smooth running of customer service operations.
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Sought out extra training opportunities to enhance customer relationship management abilities.
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SKILLS
• Internet Sales
• Business Development
• Driving Continuous Improvement
• Event Planning
• Patient Treatment
• financial analyst
• account payable
• financial report writing
• Quickbooks
• Sales retails
• Relations managements
• Human Resources
• HVAC
• Banking
• Leadership
• Product management
• SAP
• Digital marketing
• ORACLE
• SOX
• Microsoft Dynamics
Keiser University
Fort Lauderdale, FL • Expected in
05/2024
MBA: Accounting
EDUCATION
Keiser University
Fort Lauderdale, FL • 05/2017
Bachelor of Arts: Accounting And
Finance
UNI
Nicaragua • 05/2014
No Degree: Financial Excell
Licenses & Certifications
04/2020
Princeton University
Princeton, NJ • 02/2023
No Degree: Computer Science And
Programming
University of Michigan - Ann Arbor
Ann Arbor, MI • 01/2023
No Degree: Successful Negotiation And
Strategy Skills
• SHRA and sales forces certification
LICENSES &
CERTIFICATIONS
• Certified Sales forces
• Microsoft Excell
• Microsoft 365 fundamental
• Google data Analytics
DREAM FOUNDATION - Administrative Assistant
New York, NY • 01/2015 - 02/2016
DREW STATE - Finance Executive
01/2014 - 01/2015
Entered customer interaction details in sales system to track requests, document problems, and record solutions offered.
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Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
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Communicated with clients regarding account services, statements, and balances.
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Participated in team meetings and training sessions to stay informed about product updates and changes.
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Processed customer service orders promptly to increase customer satisfaction.
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Adapted to new applications and maintained knowledge of current technologies.
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Developed customer service policies and procedures to meet and exceed industry service standards.
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• Managed filing system, entered data and completed other clerical tasks.
• Developed strategies to streamline and improve office procedures. Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
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Opened and properly distributed incoming mail to promote quicker response to client inquiries.
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Managed department budgets and generated financial reports for management review.
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• Volunteered to help with special projects of varying degrees of complexity. Completed forms, reports, logs and records to quickly handle all documentation for human resources.
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• Assisted coworkers and staff members with special tasks on daily basis.
• Scheduled office meetings and client appointments for staff teams. Liaised between clients and vendors and maintained effective lines of communication.
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Collaborated with C-level executives and stakeholders to develop long-term financial plans.
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Analyzed business processes to identify cost savings and operational efficiencies.
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Implemented and regularly reviewed financial controls to generate accurate and reliable financial data.
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Prepared internal and regulatory financial reports, balance sheets and income statements.
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Performed banking, business administration and financial tasks to guarantee five-star service for clients.
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AGROCON NIC - Administrative Manager
04/2013 - 03/2014
Enhanced internal control systems and procedures to mitigate risk and support opportunities.
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Maintained responsive organization with sustained revenue growth through industry forecast monitoring and deliberate financial planning.
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Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
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Established internal audit procedures to validate and improve accuracy of financial reporting.
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Developed and implemented improved filing systems for enhanced order and accuracy.
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• Completed bi-weekly payroll for 6 employees.
Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
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Greeted visitors, employees and clients politely and professionally for excellent reception service.
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Trained employees in company and regulatory compliance requirements to promote conformance.
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Identified opportunities to streamline processes and improve office operations and efficiency.
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Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
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Native Spanish writing, reading and speaking
English as second language speak, reading, write.
SPANISH AND ENGLISH
Spanish
Native or Bilingual
English
Professional Working
LANGUAGES
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