Account Management Operations Manager
Resume:
Maria G. Watts
Las Vegas, NV 89131
adzldf@r.postjobfree.com
OBJECTIVE
Seeking a challenging, management or support position in operations or account management, with an organization that will benefit from my professional strengths: 35+ years of management experience in operations and account management Proven ability to set, meet and exceed budgetary goals Proficiency in developing strategic byplans and proposals Strong leadership and team building skills
Outstanding presentation and contract negotiation skills Superior conflict resolution skills
Ability to forge and maintain strong relationships with client senior level decision makers Extensive knowledge of Human Resource processes and requirements AREAS OF EXPERTISE
Health Information Management
• Managed a hybrid record environment with multiple disparate systems
• Implemented Electronic Signature and messaging
• Implemented and concurrent management of HIM Imaging Processes
• Prepared for Joint Commission including annual standards revisions
• Ensured HIM Compliance including HIPAA and Coding
• Developed a RAC team and ongoing record analysis, coding review and appeals management
• Managed Payer Defense Audits
• Understand CMS billing requirements
Operations Management
Developed, managed and achieved Annual budget
Analyzed Monthly net income statements and implemented corrective measures Developed and monitored employee productivity matrix and KPI Recruited, hired, trained and competency tested new employees Supervised multiple sites and employees
Managed all operating costs
Identified and Planned Strategic financial goals
Knowledge of Meaningful Use and its impact to budget attainment Understand Federal and State Employment laws
Account Management
Manage client relationships
“B” level Sales
Negotiated annual and special project contracts
Resolved client and customer issues
Demonstrated and implemented new product
Developed Operational Analysis and created training for managers Verisma
Remote
Client Services Director
November 2021 to July 2022
● Responsible for the day to day remote management of 2 Pittsburgh, PA Client Managers and 1 Las Vegas Supervisor.
Integrity Document Solutions, Inc. Las Vegas, NV
Corporate Compliance and Privacy Officer January 2014 to June 2020
• Responsible for the day to day management of the Las Vegas Central Processing Center.
Desert Springs Hospital Medical Center Las Vegas, NV HIM Operations Manager/Privacy Officer Oct. 2011 to Nov. 2013
• Responsible for the day to management of a 220 bed acute care hospital HIM Department
Conifer Health Solutions Las Vegas, NV
HIM Specialist May 2011 to Oct. 2011
• Member of Revenue Cycle team responsible for transitioning from in source to outsource o Responsible for HIM clerical and management team Bayfront Medical Center March 2007 to March 2011
Director, HIM St. Petersburg, FL
• Responsible for day to day operations of a 450 bed, Level 2 Trauma and teaching facility HIM Department
• Implementation of Cerner document imaging and CPOE CHARTONE, Inc., QuadraMed, HCC, Inc.
Leader in Medical Chart Management & Document Workflow Irving, TX Southwest Region Manager 1998 - 2007
• Responsible for the day to day operations and account management of existing client base in Southwestern region
• Management of 109 client facilities, 189 employees and 10 managers) Assistant Director of Operation Effectiveness 1994-1997
• Responsible for assessment of ROI operations, development and implementation of improvement activity
Northeast Region Manager 1988 - 1991
• Responsible for the day to day operations and account management of existing client base in Northeastern region
• Setup and management of New York regional office
• Management of 40 client facilities, 70 employees and 5 managers Region Training Manager 1985 - 1987
• Responsible for development of training materials and company wide distribution and implementation
REFERENCES
Available upon request
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