Customer Service Call Center
Resume:
Sherrie L. Sargent
Hamburg, New York 14075
************@*****.***
OBJECTIVE:
Background and experience in Administrative Support, Customer Service, Collections, Cash Office and Retail. Very detailed oriented while working in a fast-paced environment. Worked many years as an Executive Personal Assistant.
EXPERIENCE:
12/17/2007– Present
National Fuel Gas
Cheektowaga, New York
Consumer Business Specialist/Main Cashier/Liaison
●Working in a fast-paced environment assisting customers at our walk-in center regarding billing inquiries, complaints and order processing, as well as Emergency and Carbon Monoxide orders.
●Direct liaison to builders and large property management companies in Western New York
●Process shop orders and service line payments for service centers
●Process customer payments and security deposits
●Collections for residential and commercial properties
●Assist with incoming customer calls for high volume call center
●Weekly reports of account creation
●SAP cash register desk balancing along with bank deposit preparation
●Work on monthly audit reports for record retention, petty cash reporting and distribution
●Experienced in:
PeopleSoft program, SAP, PFI, Glory Cash Machines, Microsoft Word and Excel, Knowledge of Outlook and iCloud Billing system
10/31/2020 – Present
Kohl’s Department Stores
Floor Merchandiser/Back up Cashier/Amazon returns desk
10/1987 – 8/1999
Tops Markets Inc.
6363 Main Street
Williamsville, New York 14221
Executive Assistant to the Vice President of Operations
●Administrative support to Executive and 9 District Managers
●Prepare yearly management meetings for store management team.
●Assisted in store openings and organized travel arrangements for executives
●Prepared and updated daily schedule for executive team
REFERENCES:
Upon Request
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