CAREER OBJECTIVE

EXPERIENCE

RENUKA KN

CREW MEMBER

562-***-**** adzlcv@r.postjobfree.com Long Beach, CA 90813 Professional Summary: Highly skilled and detail-oriented professional with experience in customer service, sales, and donation processing. Demonstrated ability to handle cash and credit transactions, operate POS systems, and reconcile cash drawers. Possesses excellent time management and interactive communication skills, with a proven track record of resolving customer complaints efficiently. Proficient in using spreadsheet software and maintaining accurate records. Carl's Jr.

Long Beach, CA May 2023 - Present

CREW MEMBER

Followed all safety and security procedures to

reduce risks.

Handled customer complaints in a professional

and courteous manner.

Placed orders into POS systems and handled cash

and credit transactions.

Conducted periodic audits of cash registers to

ensure accuracy.

Processed customer refunds and exchanges. Performed cashier duties such as accepting payments, issuing change, and counting money

back to customers.

Provided accurate change for customers using

mathematical proficiency.

Packaged and labeled to-go and delivery orders for pickup.

Maintained knowledge of store menus to advertise

promotions and limited-time offers.

Processed payments accurately and efficiently

using the point-of-sale system.

Greeted customers in a friendly and professional

manner, ensuring customer satisfaction.

Adhered to company policies and procedures while

completing daily tasks.

Servicing drive-through customers. Cleaned and sanitized store restroom areas and stalls.

Operated kitchen equipment safely according to

standard operating procedures.

Cross-trained in multiple positions within the

store as needed.

Prepared food items following established recipes

and safety guidelines.

Memorized menu and sales policies to help

customers make food selections.

Assisted customers with menu selections,

answering questions about ingredients and

preparation methods.

Performed clean-up duties to maintain quality

appearance of work area.

Cross-trained in other areas of restaurant

operations including busser, hostess, prep cook

roles.

SmartTel

Singapore January 2014 - February 2016

TELEMARKETING SALES REPRESENTATIVE

Provided technical assistance for troubleshooting

customer issues related to products or services.

Built a successful record of achieving sales goals by utilizing persuasive techniques.

Collaborated with marketing team members to

develop strategies for increasing sales volume.

Resolved customer complaints efficiently, ensuring

satisfaction on both sides.

Established rapport with customers over the

phone, providing excellent customer service

experience.

Assisted customers in understanding product

features and benefits to facilitate purchase

decisions.

Ensured all calls were answered promptly and

professionally while adhering to company policies. Gained proficiency in various computer software

programs, including Microsoft Office Suite.

Compiled reports summarizing daily activities

such as number of calls made, results achieved.

Maintained up-to-date knowledge of products and

services offered by the company.

Utilized data entry skills to accurately input

customer information into the database.

SpiceI2I

Singapore July 2012 - March 2013

DATA ENTRY OPERATOR

Entered customer and account data by inputting

alphabetic and numeric information on keyboard

or optical scanner according to screen format.

Performed quality assurance checks on data

entries to ensure accuracy of information.

Utilized problem-solving skills to resolve

discrepancies between source documents and

entries.

Implemented established procedures for entering,

verifying, correcting, deleting, reviewing and

updating data records.

Verified the accuracy of data entered into the

electronic records management system.

Reviewed output results for accuracy against

source documents before submitting final product.

Accurately entered large volumes of data into

various databases and systems with speed and

efficiency.

Maintained confidentiality when handling sensitive

information from customers.

Demonstrated proficiency in the use of

spreadsheets, word processing and database

software.

Ensured compliance with company policies

regarding security of confidential information.

Spymek Software Pvt. Ltd.

Pune, INDIA January 2011 - May 2012

SYSTEM SUPPORT ENGINEER

Installed, configured, tested, maintained and

administered network infrastructure components.

Performed system health checks including security

scans and patch management.

Resolved escalated incidents from customers in a

timely manner.

Ensured compliance with industry regulations

through regular audits of system configurations.

Developed technical documentation such as user

guides, manuals and processes for system

maintenance tasks.

Provided technical support to end-users by

troubleshooting hardware and software related

issues.

Configured, monitored, maintained, and upgraded

systems in a Windows environment.

Coordinated enterprise infrastructure hardware

and software installations and upgrades.

Provided technical support to end users and

customers, troubleshooting hardware and

EDUCATION

SKILLS

CERTIFICATIONS

VOLUNTEER EXPERIENCE

software issues.

Visveswaraiah Technological University, Belgaum April 2011 BACHELOR OF ENGINEERING IN ELECTRONICS & COMMUNICATION ENGINEERING Time Management Cash Handling

Operate Cash Register Interactive Communication Skills Ordering Procedures Restaurant Operation

Telephone Etiquette Cash Drawer Reconciliation

POS Terminal Operation Drive-Thru Operation

Spreadsheet Software Handling Complaints

Udemy Bank Teller Training - 2023

LivingHelp Center

Downey, CA January 2019 - June 2021

VOLUNTEER

Displayed attention to detail when inspecting

donations for damage or defects prior to

acceptance or distribution.

Demonstrated excellent customer service skills

while interacting with donors.

Successfully managed the intake, sorting and

distribution of donated items.

Maintained accurate records and documentation

related to donations received and distributed.

Worked closely with team members to ensure

efficient donation processing operations.

Utilized effective communication skills when

dealing with customers and colleagues alike.

Performed data entry tasks to update donor

information into the database system accurately.

Regularly cleaned areas within the donation

center, such as shelves, floors, counters., using

cleaning supplies provided.

Demonstrated strong organizational skills by

properly sorting and organizing items according to type and size.

Second Samoan Church

Long Beach, CA January 2020 - December 2021

VOLUNTEER

Helped organize fundraisers to benefit

organizational objectives.

Participated in community clean-up and

enrichment projects.

Exercised resourcefulness while managing limited

resources allocated to volunteer projects.

Practiced budgeting principles while allocating

funds for different activities undertaken by

volunteers.

Assisted with cooking and distributing food for

homeless and needy.

Sort and organize donations, distribute clothing

and basic necessities for homeless and needy.

Contact this candidate