Shey Customer Booker Service Specialist

About Me

Professional Experience

Achievements

Dedicated and detail-oriented Customer Service

Specialist with 3 years of experience in high call volume setting

Experienced in serving customers in multiple settings including over the phone, by live chat and by email Experienced in managing customers for multiple

brands

Software Proficiencies

Oracle

Genesis

Kustomer

Big Commerce

G-Suite

Microsoft Suite

Shopify

Paypal

Ebay

X Cart

Amazon

Marketplace

Soft Skills

Observation

Decision making

Communication

Multi-tasking

Conflict Resolution

Win Back Trained

Personal Facts

Currently enrolled at

Eastern Gateway Community College

Awarded President's List

Proud Mom of two

My Contact

adzlc1@r.postjobfree.com

1704 Sparrow Ave, Indianapolis

EssilorLuxotica/FGXI Customer Happiness Agent

Successfully took over 500 inbound

calls in the month of December

Three time core value award winner

Goodwill Industries Store Associate

2020 – Present

2018-2020

Analyze the needs of inbound customers

Efficiently find solutions for customers needs

Work adeptly across numerous software platforms including Amazon Connect, Kustomer, Oracle, and Genesis

Simultaneously served up to four brands

Strengths Initiative

Served as Co-Leader in dept wide 9 months CliftonStrengths program

Diversity

Mosaic BRG

Culture Team

Charitable (Indana Liaison)

Marketing (Dept Liaison)

Key responsibilities:

Committees Served On:

Key responsibilities:

Assisting Customers

Prepared pallets for transport

Assess item values through use of software

Consistent top performer

812-***-****

Contact this candidate