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Customer Service Back End

Location:
Germantown, MD
Posted:
September 09, 2023

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Resume:

HARIPRIYA BANDA

Cell: 240-***-****

Clarksburg, MD

adzlbt@r.postjobfree.com

TECHNICAL SKILLS

Client Server applications

Web based applications

Client Requirement Testing

Client Requirements

Black box testing

SQL & AWS cloud

PCB design

Windows/Unix

MS Office/HTML/XML

Verilog HDL/MATLAB

Regression/ Module testing

Stress, Performance testing

Functional/system testing

VHF/RF systems

Good Documentation Practices

EDUCATION

B.S in Electronics and Communication Engineering.

Diploma in Electronics and communications.

PROFESSIONAL EXPERIENCE

Failure Analysis Engineer Feb 2019 – Present

SENSEONICS, INC. Maryland

Senseonics is a medical technology company focused on the design, development, and commercialization of glucose monitoring systems to improve the lives of people with diabetes by enhancing their ability to manage their disease with relative ease and accuracy. Our first-generation continuous glucose monitoring, or CGM, system with an implantable sensor is a reliable, long-term, implantable CGM system that we have designed to measure glucose levels continually and accurately in people with diabetes for a period of up to 180 days. The system has a smart transmitter that can be connected to mobile device using Eversense application on smart phones.

Responsibilities:

Responsible for identifying root causes of product performance/quality issues based on field data and providing trending root cause analysis on return products from field.

Responsible for board level testing as per the work instructions and test procedures.

Execute test procedures using various lab tools and firmware packages including Matlab.

Execute high level functional testing, Integration testing and user acceptance testing for Eversense transmitter.

Execute life cycle stress testing on the transmitter batteries by following the manufacturer's test instructions.

Responsible for return product and test analysis, tracking and trending field failures.

Responsible for providing data to quality team to confirm the manufacturer test results by testing the current production lot.

Support R&D group for product improvements with field return complaint investigation using testing, standard lab processes and log/data analysis.

Provide feedback to team in improving the existing product and in developing new products based on return product investigation results.

Provide feedback on test results and analysis to the manager on a weekly basis for the purpose of improving accuracy and quality of products.

Work closely with R&D, Quality, Customer Service & Regulatory, to meet quality system documentation needs and investigation completion timelines.

Execute design verification testing as per design reviews conducted for upcoming product development.

Involved in 508 compliance testing for Eversense web application.

Created Test plans, test cases, test scripts, test scenarios and defect reports required for FDA auditing by investigating the returned products from customers within due dates.

Created the work instructions and test procedures for testing of various components to Eversense System after reviewing with manager and team.

Involved in working with MATLAB to create graphs, collecting logs from sensor QC data that was collected from test setups in lab.

Experience in integration testing, stress testing in lab test setup for hardware testing of transmitters.

Experience in V&V testing for transmitters used for the CGM system.

Execute software/firmware verification protocol testing for any upcoming new firmware releases.

Knowledge of AWS cloud practitioner concepts, security compliance, global infrastructure and billing.

BA/QA Tester Apr, 2013-Feb, 2019

DIRECTV/ATT Maryland

SW Validation Team is an inventive group that designs and engineers’ tests and test solutions for qualifying the functionality and performance of high-volume consumer electronics products. The products are designed with customized embedded software which allows DIRECTV customers to watch high quality video content and other video entertainment including satellite communication.

Responsibilities:

Execute End User testing to find issues that directly impact the customer in addition to tests developed based on DIRECTV specification using Accenture storm test automation tool.

Strive for efficiency in performing product functionality, usability, and interoperability testing according to approved test plan and test schedule.

Created Test plans, test cases, test scripts, test scenarios and defect reports by attending weekly status meetings, walkthrough meetings, QA meetings, bug review meetings to improve productivity and communication within group.

Involved in continuous regression testing of SW releases on weekly basis.

Involved in developing XML scripts for SW tools used for STB SW validation automation testing.

Involved in maintenance of database for back-end testing using SQL.

Interacted with Business Clients, Product Owners, and Business Analysts for clear exposure to trickle down the technical/ functional User Requirements & Change Requests to develop and review detailed Test Plans and Test cases.

Provide weekly updates to developers on defect/bug tracking using JIRA and HP Quality center.

Coordinate defect review meetings, test case/plan reviews as per the new requirements for new products and status meetings with team.

Involved in updating the documents and handbooks after reviews as per new requirements for new products.

Participated in BA/QA meetings, Go/No-Go meetings and responsible for updating, verification of checklist during project deployments and releases.

Performed release validation testing on functionalities to ensure that the products delivered to production met the core business requirements for the launch of application.

Created and published the RTM to keep a check on all requirements being covered during testing.

Classifying and reporting defects and follow up with team and responsible in reporting overall status to managers and team.

Provide feedback on test plans and procedures developed by Test Development and End to End Systems groups for the purpose of improving accuracy, clarity and quality of documents and execution.

By possessing functional knowledge and understanding the system flow, implemented process changes as needed after approval from manager and team.

Involved in hardware testing of ATT broadband gateway routers and switches.

Participated in training from Accenture to learn new automation tool installed in the lab for continuous improvement efforts for user experience.

Involved in continuous hardware and software testing of brand-new products prior to production releases like Android based clients controlled with Bluetooth remotes for new era.

Aided all the team members with new systems and solving their problems in time.

Experience with data validation which is used to transfer bulk data from Splunk automation to Access DB for reporting/charting purposes.

Knowledge of LINUX/UNIX platforms, applications used for logging/reporting.

Familiarity with ISO 9000 standards and principles with customer relationship management and PLM software.

Perform acceptance and regression testing on Set Top Box (STB) products using storm test automation.

Meet product testing needs of the organization by executing test plans based on functional and technical specifications.

Worked with Jenkins for troubleshooting failures from automated tool used for testing of STB products.

Worked closely with developers in testing and reporting data for Wi-Fi analyzer using electronic equipment.

Faculty 06/2001 to 05/2002

IETE Hyderabad, India

This is an organization where students can earn their bachelor’s degree in Electronics and Communications privately which is accredited to AMIETE.

Responsibilities:

Handled classes for engineering students in Microprocessor, communication systems, and Basic Electronics subjects.

Handled Electronics Lab with oscilloscopes, voltage meters, amplifiers, switches, and other electronic equipment used for students in teaching their practical.

Assisted students in different project works based on VLSI using Verilog HDL in front end design.

My academic project was Simulation of Digital Modulator using Verilog HDL.

Jr. Engineer 05/1997 to 03/2001

ARCS Hyd, India

The company was engaged in R&D and production of wireless radio communication systems at remote areas where communication lines do not exist.

Responsibilities:

For the first two years I was in integration testing of VHF radio systems and their modules using spectrum Analyzers and oscilloscopes, power meter, amp meter and other electronic equipment.

Later I was in the programming section for microprocessor and microcontroller chips using 8085 assembly language.

Designed with team a complete PCB for a telecom product using OrCAD. Involved in circuit design, prototype verifications during hardware design of the product.

Experience with component level trouble shooting using oscilloscopes, analyzers, multi meters and fault isolation.

CAREER OVERVIEW

Around 10 years’ experience in design, development, and implementation of test procedures for Web Based and Client/Server applications.

Experience in Electronics and Digital communication engineering.

Experience in testing VHF radio systems with spectrum analyzers, oscilloscopes, power meter and other electronic equipment.

Knowledge of digital logic design, VLSI design, Verilog HDL.

Experience in PCB design and prototype testing.

Experience as faculty in Engineering College.

Experience in integration testing and fault isolation of communication systems.

Experience with manual testing, hardware testing, stress and back-end testing.

Experienced with SDLC and Agile methodologies.

Experienced in Functional, Performance, Regression, Ad hoc testing, Smoke testing and Black Box Testing, data validation and automation.

Experience in analyzing Business and System Requirements by interacting with users and developers.

Experience in Analyzing Defects and interacting with development team to resolve issues and assist users in problem solving.

Expertise in preparing Test Plans, Test Cases and Test Scripts.

Involved in back-end testing validating the database using SQL and Unix.

Experience using defect-tracking tools such as HP Quality Center, JIRA

Ability to work closely with developers in reproducing and isolating problems by coordinating with them with test results and resolving defects.

Understand the difference between critical details and unimportant facts.

Coordinate Defect Reviews, test case reviews as per new requirements for new products and status meetings.

Able to manage multiple priorities and tasks in a dynamic work environment.

Possessing strong analytical, problem solving, communicating and documentation skills.

Team player with excellent communication and inter-personal communication skills by providing guidance to juniors when needed.

Support and communicate to whole team in completing assigned tasks within time, minimum supervision.



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